Five9 Omdömen 731

Sales team at Five9 mislead us to believe automated texting is included with Five9. It's not! On the last day of onboarding they finally admitted that Five9 has no automated text capabilities. Only then did they explain that the texting shown in our order just gives us the ability is to upload a CSV and send a text blast or do manual one-on-one texting. That's it! Can get more features from almost any other phone system out there. Five9 cannot do even a basic workflow like, send this text on day one, this other text on day two. None of that is possible. Later they will try to sell you a whole 2nd phone system called Acqueon, which more than doubles the cost. Such BS!

My job recently switched to five9 and this software is complete junk.

Constantly disconnecting, having to restart for it to detect my microphone, and the interface is Unbareably clunky and takes up alot of screen real estate. I find myself Constantly toying with it.

Do yourself a favor and avoid this software like the plague. It is a waste of time and you'd be better off investing into discord nitro. Seriously.

I inherited this product after a recent departure. I have worked in call centers for 30 years and have seen every type of platform. This platform is fine, however, the customer service and partnership is terrible in every sense of the word. They are more than happy to take your money, however, getting the product to do what they promise is another matter. We never received any of the work promised in our SOW, but they were more than happy to threaten legal action over non-payment on work never performed. Yes, you read that correctly - they want payment for work never performed. If we did not pay their exorbitant fees they were more than happy to extort it out of you by locking your system and taking your customer info. I would not be surprised if they sold it. Their lawyers are aggressive and the management does not give a damn about you or your company. They never did the work we paid for, they complained all the time and we have never had as much trouble as we have with them. We moved to one of our other providers who was happy to pick up their business. We have never been happier and will never look back to Five9. Worst investment we have ever made.

We were stuck with this platform after a bad acquisition. We wanted to keep this system in place and likely continue using it with the existing staff. On the contrary, they wanted this system out immediately. Turns out the support team at Five9 was a pain to work with. Additionally, we kept receiving invoice after invoice of frivolous charges for work that WAS NEVER DONE. Literally, no work performed and they think they are owed hundreds of thousands of dollars. We took the staff at the word and immediately paid off the remaining contract and kicked them out of all our systems. The staff has been grateful and the acquisitoin went smooth after. We will never use Five 9 in any of our companies going forward. The experience of working with them while we were acquiring one of their large clients is mind boggling. Instead of looking at this as a growth opportunity they instead decided to squeeze all they could. Now they do not have a contract and will never have another one from us. Good job losers.

Do not waste your time with this company. They have been awful to work with and will nickle and dime you to death. There are dozens of other platforms where you do not need to deal with greedy micro-managers and ignorant tech people. Avoid using this awful company and dated tech. We dropped this company after 1 year due to all the issues. We will NEVER go back.You can do better and you will be thankful you did.

Just a bunch of spammers that send unsolicited spam...

Five9 have very often technical issues and to resolve them it's taking for them hours and hours, sometimes whole day and it's affecting business a lot because not possible to make calls.
I don't recommend to no one this program to use for calls.

The worst, kept getting disconnected every hour and the softphone goes dead.

Even with live calls there is a lot of static.

Absolute crap

We implemented Five9 in August of this year and have just gone through our first Cyber Week and can happily report we had 0 downtime during our busiest time of year. We're thrilled with how the solution performed.

Five9 makes it easy to turn up service and migrate users quickly. A process that would take months in a Cisco platfrom only take weeks

Five9 as a whole is very responsive to Customer needs and issues. The Service works 99% of the time and when issues Five9 drops everything to respond. Ease of contact is a blessing!

Five9 is an incredible company to work with. Switching to them was a smooth and easy process, and the ongoing support we receive from them is outstanding. Our TAM, Joey, and our AM, Nick are always very quick to respond to our needs and provide us the best service possible. The phone system itself is worry-free, and requires little to no maintenance to keep running. Five9 offers great reporting data to track employee and campaign performance. I strongly recommend Five9.

We use Five9 in a complex multi-tenant environment and we are very happy with the solution. We have a couple customized items within the salesforce integration we would like to have but otherwise, the Five9 solution gets us everything we need. We are assigned a TAM as point of contact who has been super helpful as well

I was having trouble logging in this morning. Our IT department made an update and now I am logged on. We (credit) are always getting kicked out of five9 too, not sure why it does that. Also, when we are on a live call, it doesn't change the status, it always stays on Ready.

From a support perspective, Five9 has always gone above and beyond our expectations. When an issue arises, our account managers are quick to act, responding with a solution, or quickly submitting a help desk ticket for additional eyes on the issue. We are extremely appreciative of Five9's professionalism in this area.

Overall Five9 is a great partner to work with. Their software is top notch, our TAM provides fantastic service and helps solves any issues quickly, and additions like analytics have really help with our business.

We switched to Five9 from another company, and it has so many more capabilities and is very reliable! It allows for a seamless call center working experience, especially when combined with salesforce. I prefer it to the last system we used.

Using this system amongst previous phone systems has greatly impacted our service to our members, with out dropped calls, easily obtainable and to access.

Five9 has been great to work with from day one. The implementation team took the time to understand our needs and create a solution that is tailored to our company. This same personalized service has continued with our Account Executive and Technical Account Manager. We recently added additional analytics and AI tools and the experience has been great. Even after we deployed the new tools, Five9 continued to provide ongoing training to ensure we maximize the software for our business.