We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASS... Se mer
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when t... Se mer
Företaget har svarat
What truly sets Five9 apart is the people. From account managers and CSMs to TAMS and customer support, the teams are always ready to help. Beyond great service, Five9 offers a wide range of solutions... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Kontaktuppgifter
4000 Executive Parkway, Suite 400, 94583, San Ramon, USA
- 1 800 553 8159
- info@five9.com
- www.five9.com
3,4
Medel
731 omdömen
Ingen inbjudningshistorik registrerad
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Five9 is a great company to work with!
Five9 is a great company to work with. We have experienced great people from sales to implementation to support. I would highly recommend Five9 to anyone looking for a call center solution.
25 september 2018
Omdöme utan inbjudan
They have been easy to work with and…
They have been easy to work with and flexible to fit our company's needs. From the Sales Team to Intgration and post support, a great group of people to work with.
25 september 2018
Omdöme utan inbjudan
We have been on Five9 for five years
We have been on Five9 for five years. They still treat us like a new customer and accommodate everything we ask for!
25 september 2018
Omdöme utan inbjudan
The Five9 Platform is easy to learn
The Five9 Platform is easy to learn, easy to use and has top notch support for more complex issues. It is easily customizable and can handle both inbound and outbound calls. Additionally, it can manage email and chat functions and has a very robust reporting package. The functionality encompasses anything you can think of doing, and handles it well.
25 september 2018
Omdöme utan inbjudan
Five9 has met our needs when other…
Five9 has met our needs when other companies have not. With their robust reporting to their interactive client, we have exactly what we need. Support is also on top of issues within a great time frame.
25 september 2018
Omdöme utan inbjudan
Thus far Five9 has been a great asset…
Thus far Five9 has been a great asset for our daily operations.. I'm not sure any other system could meet our needs like they have been able to do.
25 september 2018
Omdöme utan inbjudan
At first glance a great solution but...
At first glance a great solution. We were assured the system integrated with our CRM, Zoho seamlessly. Several attempts and many many hours of phone calls and it turns out the system did not integrate as well as promised...which is absolutely OK under many circumstances! The issue is they will not refund your money. I would have given their system another opportunity at a later date, but the cards were shown and they did not do the right thing.
11 september 2018
Omdöme utan inbjudan
Svar från Five9
Patrick
This is not the experience we want our customers to have. I escalated your concerns to your account manager and their manager who will reach out to you directly. We appreciate your feedback.
Regards,
The Five9 Team
Five9 is a great and reliable sales…
Five9 is a great and reliable sales tool. We have had zero downtime and it's really easy to use.
30 augusti 2018
Omdöme utan inbjudan
Great phone software
Great phone software, very reliable, and the new web version looks great!
29 augusti 2018
Omdöme utan inbjudan
Ok service, be sure to read everything.
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when testing on different networks. Call log reports only go back 60 days, they charge $1000 to retrieve data. This is covered in a data retention policy. Be sure to READ EVERYTHING. Five9 charges for every little thing possible.
28 augusti 2018
Omdöme utan inbjudan
Svar från Five9
Brianna
This is not the experience we want our customers to have. I will escalate your issues and your account manager will be reaching out to you directly. We appreciate your feedback.
Regards,
The Five9 Team
I have one year working with Five 9 ..
I have one year working with Five 9 ... I'm really glad that the service from support team is in constant improvement to give us better response
Also our principal contact Jonathan Moore, always with the best attitude to help us if there's any issue with FIve9
28 augusti 2018
Omdöme utan inbjudan
Five9 is the best phone service
Five9 is the best phone service out there. Easy to use service and a support team who is readily available at all times for assistance.
27 augusti 2018
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All Five9 tech support personnel are…
All Five9 tech support personnel are very knowledgeable and willing to help even to the extend of basically 'hand-hold' you to setup or troubleshoot anything.
27 augusti 2018
Omdöme utan inbjudan
All Five9 tech support personnel are…
All Five9 tech support personnel are very knowledgeable and willing to help even to the extend of basically 'hand-hold' you to setup or troubleshoot anything.
27 augusti 2018
Omdöme utan inbjudan
Service oriented
I really appreciate the team when we have issues pop up. The responsiveness is really nice.
27 augusti 2018
Omdöme utan inbjudan
Started Five9 July 2017
Started Five9 July 2017. Have every feature available. Love the cloud it provides. Never has a issue with service or tech support.
Excellent Rating.
27 augusti 2018
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Our partnership with Five9 improves…
Our partnership with Five9 improves each year. Without question, Five9 has made the growth we have experienced possible.
27 augusti 2018
Omdöme utan inbjudan
Its the best software solution for…
Its the best software solution for cloud based cc so far
27 augusti 2018
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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