The staff were very attentive and made you feel welcome as soon as you walk in. It wasn’t the typical pushy sales experience you expect to get and instead both Justin and Jack were very keen to find w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... Se mer
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The staff are knowledgeable about thier products. Friendly service. I'm disabled and usually feel out of place when being in gyms and fitness stores. Staff helped me find the products that I could use... Se mer
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Great advice from a very knowledgeable member of staff called Justin. Spent plenty of time with me exploring what I wanted from a Treadmill and advised accordingly. Great experience.
Företaget har svarat
Företagsinformation
- Butik med träningsutrustning
- Fitness och näringslära
- Leverantör av träningsutrustning
- Inomhuscykling
- Sportaffär
Om Fitness Superstore - Sheffield
Skrivet av företaget
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Skrivet av företaget
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Kontaktuppgifter
Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, Storbritannien
- 01145535884
4,9
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really helpful and welcoming.
I called before I went to make sure the treadmill I would like to see was available and spoke to Jack who was very helpful. When we got there Jack greeted us and was a great help in showing and explaining the treadmill I had picked. Before I went I was a bit nervous as I do not know much about treadmills and fitness and dident want to be confused by someone giving me a lot of technical information but Jack kept the information very easy to understand and I dident feel uncomfortable asking questions, we had a good chat as he sorted the order and we felt at ease the whole time. Thank you for making everyone feel welcome 😊
11 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Sarah Walker,
We're happy to hear that you felt comfortable during your visit. It's great to know that our team member Jack was helpful and made the treadmill information easy to understand. Thank you for your positive feedback and we hope you enjoy using your new equipment!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent customer service on both the…
Excellent customer service on both the purchase and return (due to me buying the wrong product). Friendly and helpful
30 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Angus Powell,
We're happy to hear that you found our team friendly and helpful during your purchase and return. We appreciate you taking the time to share your positive experience despite the need to return the item.
Kind Regards
Fitness Superstore Trust Pilot Team
Very helpful & friendly, no pressure…
Very helpful & friendly. Lots of info about the spin bike I was interested in. Didn’t feel pressured at all.
I did drive to the store to try before you buy & was happy with the outcome.
Delivery was 5star & I love my Matrix spin bike at home.
19 mars 2026
Svar från Fitness Superstore - Sheffield
Dear Jo York,
We're happy to hear that you found our team helpful and informative! We're so glad you felt comfortable during your visit and love your new Matrix spin bike. Thank you for sharing your positive experience and the 5-star delivery feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Apollo XL Fluid Rower From the Sheffield Branch
Thank you to Jack Chapman and the team for their help and advice with our purchase of the Apollo XL Fluid Rower.
The instore advice and follow up customer service was excellent from start to finish.
I would highly recommend them if you are looking to buy gym equipment for home use.
11 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Paul Smith,
We're happy to hear that you received excellent help and advice from our team member Jack regarding your Apollo XL Fluid Rower purchase. We appreciate your recommendation for home gym equipment!
Kind Regards
Fitness Superstore Trust Pilot Team
Great service
Great service, can’t fault it at all. Took away a load of weight plates and a barbell and was given a small discount which I appreciated. Will be coming back next time I need anything else!
28 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Steve,
We're happy to hear that you had such a positive experience with our service! We appreciate your kind words and are glad you were pleased with the discount provided. We look forward to seeing you in the Sheffield showroom again soon assisting you with any further purchases!
Kind Regards
Fitness Superstore Trust Pilot Team
Volta treadmill
Went into store to purchase a new treadmill was served by Justin who had great product knowledge and was extremely helpful in making our purchase so easy.
24 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Richard Archer,
We're happy to hear that you had a great experience purchasing a new treadmill. We appreciate your positive feedback regarding the product knowledge and helpful service that made your purchase easy.
Kind Regards
Fitness Superstore Sheffield
Friendly service
Jack served us today, very helpful, full of knowledge and made a purchase easy. Greeted us when we entered the store but never felt pushy.
23 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Alix Joynes,
We're happy to hear that your purchase was easy and that our team member Jack was so helpful and knowledgeable. We appreciate you taking the time to leave us this feedback! We hope you enjoy using your new equipment.
Kind Regards
Fitness Superstore Sheffield
Excellent customer service
Excellent customer service. Knowledgeable staff who gave good advice and knew in depth about the products.
22 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Jenny Longden,
We're happy to hear about the excellent customer service you received! We appreciate your feedback regarding our staff's knowledge and helpful advice about the products. We hope you enjoy your new equipment.
Kind Regards
Fitness Superstore Sheffield
Dealing with Sheffield was really good
Dealing with Sheffield was really good. Jack was really helpful & polite
19 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
John Hartley,
We're happy to hear that your experience was really good. We appreciate your kind words and are glad that our team member Jack was helpful and polite! We hope you enjoy using your new equipment.
Kind Regards
Fitness Superstore Sheffield
Helpful service, knowledgeable Manager !
Popped into store as thinking of buying treadmill and/or bike for home gym. Justin helped us out with his extensive knowledge of the equipment we were interested in, giving us tips and info we hadn't thought about, and personal feedback on the pros and cons. Definitely a 5 star service, thank you !
7 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Tracy Morshead,
We're happy to hear that you found the assistance you received in our store helpful and informative as you consider your home gym equipment. We appreciate your positive feedback and thank you for taking the time to share your experience.
Kind Regards
Fitness Superstore Sheffield
Svar från Fitness Superstore - Sheffield
Dear Customer,
We're glad you found our service good and left us 5*. Thank you for your positive feedback.
Kind Regards
Fitness Superstore Sheffield
Splendid experience
Splendid experience. Friendly, helpful and knowledgable staff who worked efficiently to get my stuff ordered
4 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Archie Foss,
We're happy to hear that you had a splendid experience! We appreciate your positive feedback regarding our friendly, helpful, and knowledgeable staff and their efficiency in processing your order.
Fitness Superstore Sheffield
Incredible..
My partner and I visited the shop on multiple occasions, while going through the process of building our new gym. The service from our first visit right to our last visit to purchase our cardio equipment has been incredible! All the staff that we have dealt with (Justin, Jack and Melanie) have really delivered on customer service and product knowledge - never pushy or forcing stuff on us!!
Thanks guys 🙌🏼
7 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Jordan,
We're happy to hear that your experience was incredible while building your new gym. We appreciate your recognition of our team's customer service and product knowledge. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Sheffield
Exercise bike
I had an exercise bike delivered, it had a missing part and after several attempts to get them to deliver a missing part, nothing has arrived despite them saying its on its way. Appalling after service, avoid this company. I am now having to go through small claims court to get my money back
6 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear DavidK
We’re very sorry to read your review and for the frustration caused by the delay in receiving your missing part. This is absolutely not the level of service we aim to provide.
We can confirm that we have been in touch with you directly regarding this issue, and a goodwill gesture has already been offered as part of our efforts to put things right. We also apologise for the unexpected parts delays we experienced with this particular bike model.
At this stage, we are confident that no legal action will be required, as we are continuing to work with you to resolve the matter fully.
Once again, we sincerely apologise for the inconvenience caused and thank you for your patience while we bring this to a conclusion. Kind Regards Fitness Superstore Trustpilot Team
i had a warm welcome on arrive and…
i had a warm welcome on arrive and offered assistance straight away, Justin was extremely helpful, let me try the product before buying and gave me some useful advice so i was well educated on making my decision, Justin was credit to the store
6 mars 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Mr Bennett,
We're happy to hear that you felt welcomed and received helpful assistance. It's great that you were able to try the product and found the advice beneficial for your decision. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Sheffield
I was back and forth with my order
I was back and forth with my order, adding and changing items.
Rebecca from the Sheffield store was amazing patient and understanding of my budge.
Really helpful and patient, I couldn’t have had a better experience from all the staff at the Sheffield store.
17 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Muhanad Hoonaishi,
We're happy to hear that you had such a positive experience at our Sheffield store. We appreciate your kind words regarding the patience and understanding shown while you adjusted your order. It's great to know our team was so helpful!
Kind Regards
Fitness Superstore Sheffield
Positive shopping experience
Justin was really helpful and friendly when I came to the store to look for a new treadmill. He was really knowledgeable and showed me features of the available products to match my needs. The store was easy to navigate around and well presented.
26 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Dear Charlotte S,
We're glad you enjoyed your experience. It's great to hear that our team member was helpful and knowledgeable in assisting you with your treadmill purchase. We appreciate you mentioning the store's presentation and ease of navigation. Thanks for your feedback!
Kind Regards
Fitness Superstore Sheffield
Amazing help
I bought a 10kg kettlebell in the Sheffield showroom and Melanie was really helpful. She made sure I bought the right one and explained how to use it properly so I can get the most out of it. I’ll definitely be back to buy more in the future. Thank you so much! 😀
17 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Robert cain,
We're happy to hear that you had a positive experience in our Sheffield showroom! We appreciate your kind words regarding the assistance you received in choosing the right kettlebell from Melanie and the helpful guidance provided. We look forward to your future visits!
Kind Regards
Fitness Superstore Sheffield
Rebecca at the Sheffield store really…
Rebecca at the Sheffield store really helped me when when I was buying a barbel pad. She was really friendly and guided me through my purchase. I will definitely be returning here again.
11 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Louise Wrack,
We're happy to hear that you had such a positive experience during your purchase. We appreciate you mentioning the assistance you received from Rebecca; it's great to know her support was helpful. Thank you for your feedback, and we look forward to your return.
Kind Regards
Fitness Superstore Sheffield
Passed Around. No Responsibility Taken. Extremely Disappointing.
I purchased a Schwinn 800IC Indoor Cycle from Fitness Superstore on 31 January 2024, delivered 1 February 2024.
On 6 February 2026, just five days after the warranty expired, the console began freezing mid-workout. The backlight remains on, but the display locks and becomes unusable. The issue now occurs within eight minutes of riding, making the bike effectively unreliable.
Since reporting this problem, I have:
• Submitted multiple support tickets
• Spoken to at least four different representatives
• Provided receipt and video evidence
• Been redirected between companies
Despite all of this, no one has taken responsibility.
I have been passed between Schwinn, Johnson Health, and the retailer. Each points elsewhere. No goodwill gesture. No flexibility. No ownership.
This is a premium indoor training bike. A console failure days outside warranty, combined with zero discretion or customer care, is extremely disappointing.
Electronics can fail. That is understandable.
What is not understandable is the complete lack of accountability when a product fails virtually at the point of warranty expiry.
At this stage, I am paying to repair (£142) the bike myself because meaningful support has not been offered.
If you are considering this brand or retailer, be aware that once the warranty period ends, even by a matter of days, you may find yourself entirely on your own.
That has been my experience.
UPDATE:
Following an email exchange, I have been advised that the next step is to pay for an engineer to come out and diagnose the issue at the following cost:
"Our standard call-out fee is £95 + VAT (£114 in total). This covers the engineer for up to one hour on site for the assessment and servicing/repairs if no parts were required. If the engineer is on site after the first hour there is a fee of £25 + VAT (£30) per hour.
If any parts were required, we would send you a report with parts required and we could obtain a quote on your behalf. Please be aware that our engineer’s do not stock parts for these machines on their vans.
For an engineer to visit for a second visit, our re-call fee is £60 + VAT (£72 in total) – again, this covers the engineer for up to one hour and any hours after the first hour is charged at £25 + VAT (£30) per hour.
Please also note that we do have to have the first payment of £114 before the engineer can offer you an appointment."
After everything involved in trying to resolve this issue, I have decided to use that money towards a different system so I can continue my training without any further hassle, disruption or frustration.
I am very disappointed with the overall experience and the level of support I have received. Based on my experience, I would not recommend. AVOID!!!
20 februari 2026
Omdöme utan inbjudan
Svar från Fitness Superstore - Sheffield
Hi Sean
We are very sorry to read your review and truly understand your frustration. Experiencing a fault so close to the end of the warranty period is incredibly disappointing, and we apologise for the inconvenience and the lack of clear ownership you feel you’ve received while trying to resolve this.
Please be assured that we are actively working on your case. However, as the unit is now outside its warranty period, we do need a confirmed diagnosis of the fault in order to determine what support or goodwill options may be available. Without technical findings, we’re currently unable to identify the cause of the issue or take the next steps.
You mentioned that you purchased a replacement console independently, which unfortunately did not resolve the problem. To help us progress this further, we kindly ask that you provide:
Details of any engineer’s assessment, if one has taken place
Any technical feedback given by FES (Fitness Equipment Services) regarding the remaining fault
Confirmation of whether an engineer has identified the root cause
Once we receive this information, we will review your case fully and see what further assistance or goodwill support we may be able to offer.
We do genuinely want to help, and we are sorry that your experience so far has not reflected the level of service you expected. Thank you for your patience, and we look forward to receiving the details so we can continue working toward a resolution. Kind Regards Fitness Superstore
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