Both prompt with their email and text responses as well as on the phone. Polite and helpful in all instances with any issues resolved in particular around my changing the delivery date of the vehicle... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication and service from the admin side. However, the actually delivery of the vehicle I felt a bit under pressure to accept a delivery time to suit the driver and the handover of the vehic... Se mer
What a great service from start to finish Peter Sherry was absolutely magnificent I would highly recommended dealing with him as he made the whole process so simple and painless. Thanks again FVL... Se mer
Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... Se mer
Företagsinformation
Om First Vehicle Leasing
Skrivet av företaget
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Skrivet av företaget
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Kontaktuppgifter
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, Storbritannien
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4,7
Utmärkt
842 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really easy process from the start to…
Really easy process from the start to the end (car delivery).
19 november 2025
Really easy to order my new car
Really easy to order my new car, the second I've had with FVL. Chris Peart who managed my account and deal was really helpful and the whole process was simple. Would highly recommend FVL. Thanks so much
21 november 2025
Omdöme utan inbjudan
Over promise and under deliver
Over promise and under deliver. Finally received my car over a month after promised. Advertised as in stock..it wasn’t..changed colour to receive one that was ready..it wasn’t. Sales bloke stopped communicating once paperwork signed.
21 november 2025
Svar från First Vehicle Leasing
Hi Lucy
I'm really sorry you did not have a good experience with us. I can see you originally ordered a car with us in May with an estimated delivery of late September so the car was not advertised or sold to you as in stock. Unfortunately, this batch of cars was subject to a production delay with the manufacturer which meant they did not arrive in line with the original estimate. I can also see that you opted to change colour to a one that was coming sooner and it did come sooner (the original car has still not arrived with the dealer). Unfortunately, Paul, who you dealt with when you ordered the car, left FVL so that may be the reason for the lack of comms from him. I can see that other colleagues were in touch with you regularly about your order.
Again, I'm really sorry you an not happy with the way things were handled. I'd be happy to discuss further should you wish. Please email crm@fvl.co.uk
Thanks
Duncan
Easy process from start to finish
Easy process from start to finish. Great service and communication excellent.
21 november 2025
Highly Recommend
I dealt with Ross Longmuir from the start, and from the initial call I knew I was in safe hands. He always came back to me whenever I had any questions and went above and beyond to get me the car quickly. Couldn’t recommend Ross enough.
21 november 2025
Omdöme utan inbjudan
Good communication and fairly competitive.…
Good communication and fairly competitive pricing. Got my preferred car with the minimum of hassle.
20 november 2025
Nothing was too much trouble.
From the first enquiry to getting my car the service was great. I had quite a few questions through out the process and nothing was too much trouble. They always made me feel important. I now have my car and so pleased with everything. Specially the price.
Would definitely recommend and use again.
16 november 2025
excellent service from start to finish
excellent service from start to finish. I was kept informed every step of the way right up to when my car was delivered
14 november 2025
Omdöme utan inbjudan
Never leased a car before
Never leased a car before Hannah and Paul made it very easy and explained all the steps needed to go through to me.
15 november 2025
helpful, informative, supportive
We found FVL to be helpful and supportive throughout the process. They responded swiftly and in a well informed way to questions throughout.
The amount of paperwork we needed to provide was a bit overwhelming!
14 november 2025
Good product, good price and great service.
Phone calls were regular and informative. Car arrived as described and on time. Delivery Driver polite, professional and extremely helpful. Great service at a good price.
10 november 2025
Great service
All the girls that I dealt with were all very competent and professional. Thanks for making the journey simple.
Best regards
William Elliott
9 november 2025
Incredible service and Ross has been amazing
This is the first time we have needed a car having lived in London for many years and as it is all so new, we decided to lease. The industry is a bit if a minefield and I luckily managed ti stumble across 'First Vehicle Leasing' through a Google search.
After submitting my enquiry, our contact Ross Longmuir contacted me immediately, firstly via phone and then via email. As this was our first time, we had a A LOT of questions about the process, how everything worked and things we should/shouldn't look out for.
Ross has been ABSOLUTELY INCREDIBLE - he answered all of our questions extremely promptly and put us at ease going through this process for the first time.
Ross helped with the car spec, pros &cons of various things, what to expect on delivery, the different colour options available & associated costs and what to expect through the process from him & his team. He even recommended a good place to buy car mats. Once we had chosen the car, Ross gave me a 15 minute phone call to finalise everything and answer remaining questions.
Since receiving the car, Ross has checked in with us and is also following up with the dealer and resolving an issue with the delivery process. He has continued to offer his services throughout and I have no doubt he will always be on hand to help.
His colleagues in the customer service team, namely, Shannon, Cheryl and Leeanne were also extremely helpful and prompt at responding.
I couldn't recommend FVL anymore highly and have already sent their details to a family member ahead of their next car lease.
8 november 2025
Helpful and courteous service. Good follow up and kept me informed of progress.
Helpful and courteous service
5 november 2025
Great communication and great service
Great communication and great service, always updated and informed of each step when leasing a new car.
13 oktober 2025
Omdöme utan inbjudan
Great, professional and knowledgeable
Such a great experience with my recent upgrade, the transition was very smooth and the helpful advice and help from Peter who helped me choose my latest vehicle and it turned out to be a very good choice!
The delivery was on time and the communication between myself and FBL was great and if I ever had any questions I had no hesitation in phoning to ask, would definitely recommend.
22 oktober 2025
Tickled pink
Driver extremely helpful and explained all aspects of all the
instruments and devices
29 oktober 2025
Second vehicle with FVL
Second vehicle with FVL. Peter went the extra mile to find the right deal for me. Extremely satisfied.
31 oktober 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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