First Tech - Cedar Hills Omdömen 83

Scott who quickly communicated his solution for my request.

Scot Taylor was very patient and helpful

Very professional

I wanted to sincerely thank you for the outstanding service you provided Benny. I am very impressed by your professionalism, quick and clear communication. The process was opened my account that save me a lot of time! Awesome!

I make a call to my first tech bank this morning, it was quick and no delay which makes me happy.

Big Chai Tea is a hoot gave me great information and fingers crossed 🤞 everything goes well 😊

Benny Mirsan helped with a deposit, creating a new CD, and a small withdrawal. He’s a very personable and knowledgeable rep and sometimes (like that day) is available without an appointment. He has also been reliably available for at least 2 years now - it’s wonderful to have consistency and continuity.

Very professional, supportive and always clear communication.

The lady who helped me perform a wire transfer was of tremendous assistance and made the transaction occur after I failed trying it on my own online.

AJ Huy is an exceptional representative and you are fortunate to have him work with you. He has always treated us with respect and guided us through our financial journey with First Tech in a friendly and professional manner.

My husband and I have been banking with First Tech for almost 8 years now. During this time, I've worked with several Premier Financial Representatives. I've been working with Christopher J Ray for the past four months and he has been far and away the best because 1) whenever I've called or written him for help he has gotten right back to me 2) he gets working on the issue promptly and has an answer or solution within the day (or even the hour) AND 3) he is fun to talk to.

I have had a auto loan with First Tech since 2021. I've always been treated with respect and kindness...like I really mattered. I called yesterday asking for a 10 day payoff for my credit union as we need to refinance our truck. The representative attempted to email the info a few times but it wouldn't come through. I repeated my email address to confirm but it still didn't come through. I was referred to call my Credit Union suggesting that they contact First Tech. ( for some reason that wasnt possible)We dldecided I would try today. I called thus morning and spoke to Marissa Ac and she took the time to find that my email address was entered incorrectly...Marissa's patience, kindness and professionalism is rarely encountered these days. What a gem you have in this employee. If we ever finance another vehicle I will truly ask if funding with First Tech is possible. Thank you again and may God bless you all greatly this coming year.

The representative who assisted me did an excellent job in helping me log into my account after I experienced some unusual computer difficulties. In my opinion, she went above and beyond in performing her duties.

Shivani Maratha at the beaverton OR helped us move accounts to our trust. She explained things clearly and took care we understood every thing

First time opening an account at First Tech Federal Credit Union and all went very smoothly. I was treated well by the representative and the process took a while, but I had constant communication from rep and all was taken care of with the utmost care. Very pleasant environment and friendly, helpful workers.

This virtual banking is somewhat new and I am not tech savvy at all. But because the rep who helped me was so patience and kind. I was given excellent help step by step instructions. She was great!

Benny Mirsan is our premier banker and very accommodating. Benny always puts us first, listens closely to our requests and help needed, and then provides options for managing our money with the best possible results.

I’ve been a First Tech Credit Union member for many years and even had a mortgage with them about 10 years ago. In 2019, I opened a savings account with about $900 because I wanted to rebuild my relationship with First Tech and support a local credit union that I trusted.

For several years, everything was fine — no fees, no issues. I assumed my savings were safe. Then, in May 2024, the account suddenly began incurring $10 monthly “balance below $1,000” fees. I didn’t realize this was happening until recently, when I checked the account and discovered that hundreds of dollars had been taken in maintenance fees. It was shocking and disappointing, especially since I was never informed of this condition when I opened the account although it was possible, I signed onto something with fine print however I found that impossible since for years the account had no fees attached.

If a credit union is going to charge monthly fees, members should receive at least some fee-for-service — a notification, email, or call explaining the new fees or how to avoid them. Instead, there was complete silence.

When I came into the branch to discuss the situation, their representative told me they would speak with management, In fact, I brought a check for $5000 and deposited it right away to make my account above their fee threshold. About 10 days went by and I sent a follow up email to the representative who helped me and they didn’t know what I was talking about until I reminded them. It was very disheartening to experience this since first tech once prided itself on personal, member-focused service.

The final straw came when I later returned to close the account. I was in and out in under two minutes — no one asked why I was leaving or showed any interest in explaining anything. The rep who helped me close the account, even commented, “Oh, you only have a membership account,” which felt dismissive and unprofessional.

I truly wanted to re-establish my relationship with First Tech after having trusted them with a mortgage years ago, but this experience left my wife and me questioning whether the credit union still values its long-time members the way it once did. I hope this feedback helps others in considering their hard earned money is safe here or maybe the bank if just helping themselves to your account which is what happened in my case.

Francisco was very patient and kind. Walked me through the process of setting up the online account

To Whom It May Concern,

I am writing to formally express my disappointment in how I’ve been treated as a long-time First Tech customer. After many years of maintaining excellent credit and a successful career that allowed me to always pay my bills on time, I fell on hard times during the recent economic downturn. Unfortunately, instead of compassion and flexibility, I was met with rigid policies and an unwillingness to help.

Despite my long history of on-time payments and loyalty, First Tech was unwilling to work with me to refinance my auto loan or lower my monthly payment to a manageable amount. I explained my situation clearly and even presented a plan to get my finances back on track, similar to the workout agreement I successfully arranged with my mortgage lender. However, your workout department refused any assistance.

I was told that the decision came down strictly to “numbers,” and despite my assurance that I would prioritize this loan above all other obligations, my request was denied. I was treated as a number, not a person. The tone and attitude of your workout department felt cold, dismissive, and entirely inconsistent with the values I once believed First Tech stood for.

After years of loyalty and consistent payments, I find it deeply discouraging that your institution would rather repossess my vehicle than offer a reasonable path forward. I am still working to meet my financial obligations in good faith, paying an inflated monthly payment simply to keep my account current,yet First Tech refuses to meet me halfway.

This experience has left me feeling that First Tech no longer values its customers or upholds ethical responsibility during times of hardship. Please do not respond with generic offers of “help” when your workout department has already made it clear that no assistance will be provided.