Firstcry Omdömen 168

I had a very disappointing experience with FirstCry. Their customer service support is extremely poor—there is no timely response, and it’s very difficult to get proper assistance when needed.

The product quality was also not satisfactory. When I tried to initiate a return due to this, my request was not respected. Instead of processing a return, they approved it as an exchange without my consent. This is not acceptable, as it should be the customer’s choice to opt for a return or an exchange.

Moreover, their own policy clearly mentions that customers can choose between return or exchange, yet this was not followed in my case. Overall, the experience was frustrating and inconvenient. I hope they improve their service and adhere to their stated policies in the future.

Recently I had purchased membership for 6 months. In the app there are showing in terms of months, but they are giving in the form of days. I.e. if we have around 182days for 6 months they are providing only 180 days only. As I call to customer care then they are conveying it as they will calculate 30days month cycle. These is the 2nd time they had done this to me even complaining perversely also.
During placing of order they even not showing when it will expires.

Very poor experience. I thought it is a brand and good quality but I am visiting a store of istcry that's not good. There were more clothes of other brands than Isstcry but they also charge so much, they are selling cheap quality clothes by hiding the actual price and putting their Isstcry tag on them and selling cheap quality clothes and neither carry bags, now any brand gives its own bags, some are shopping from Vishal Mega Mart, will we take a carry bag without name and that too by adding it in the bill, I did not enjoy shopping at all Bhaishab .sec14 Gurgaon istcry ke naam par cheap shop isse accha to kisi acchi shop se shopping kr lete hum staff apne mje me koi mtlb hi nhi h sote sote to batt krte h

Very disappointed with FirstCry's delivery service. My order is delayed without any proper update.

Extremely poor delivery service. My order was supposed to be delivered on 29 March, but it is still not delivered.

Shipment ID: 11013011291372

Customer support kept giving false assurances like “delivery today” with no actual action.

This kind of misleading communication is unacceptable. Very disappointing experience. Would not recommend if you expect timely delivery.

Writing
This has been one of the most frustrating and disappointing online shopping experiences I’ve ever had.
I ordered a birthday decoration set on 15th March for my daughter’s birthday on 24th March, with a promised delivery date of 20th March. The package even reached the nearest delivery hub on time, which made me believe everything was on track. But since then, it has just been sitting there with absolutely no movement.
For the past 4 days, I have been calling customer care daily, and every single time I get the same scripted response: “It will be delivered today.” Clearly, that is nothing but false assurance. Not only has the order not been delivered, but there has been zero accountability, zero transparency, and complete disregard for the urgency of the situation.
This is not just a delay — this is ruining an important occasion. What is the point of ordering in advance if the company cannot even fulfill basic delivery commitments?
Highly unprofessional service, poor logistics management, and completely unreliable customer support. I will seriously reconsider ever ordering again and would strongly caution others against relying on them for time-sensitive purchases.

Amazing experience

I recently visited the FirstCry stores.staff was helpful and showed some product demos.really good services.

Unethical Business! Una(himachal pradesh) Showroom refuses to honor written replacement policy.
​
I am writing this to warn other parents about the FirstCry showroom in Una, Himachal Pradesh. I purchased two baby blankets on March 11. Their official bill clearly states a 7-day replacement policy, yet when I went back on March 12—just 24 hours later—the management flatly refused to honor it.
​This is a clear case of consumer fraud. They use the FirstCry brand name to gain trust but follow zero ethics. Furthermore, it is obvious that many of the positive reviews for this specific outlet are fake and posted by their own associates to drown out genuine complaints.
​Do not trust their verbal or written promises. If you value your money and expect honest service, shop elsewhere.
​Date of experience: March 12, 2026

Worst experience
Product not delivered from 20 days, the delivery partner making non sense excuse. They said COD toh hai , chor do mt lo .... 2. Parcel bada h toh app koi vehicle provide karo.
We are not fool that we ordered the product for home 🚚.

I ordered a mattress for a baby, and it came in a very dirty, damaged box. This is a very telling sign of the conditions of their warehouse - and beware this is supposedly a baby product website.

Best Platform for Expecting Mothers, Babies & kids products. Brand like Babyhug & Bonfino for Premium products & Play nation for General products, These are the Brand which I can trust and Prefer to buy from, Aside these Brands have almost all type of products available.

The product was bought in November and after two months had an issue with the folding of the stroller and we could not use the stroller. On raising a complaint , they took literally one and half month to finally figure out the solution and arrange a technician. But the technician y did not visit till date you repair it. Being a reputed company is just got the heck of the name, I did not find a service so bad for any other product. Being a product meant for infants, these people taking their own sweet time and not attending to it till date, shows how reckless they are . I just don't recommend FirstCry to any one after experiencing such pathetic service.

Poor service..

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This is my order id and you people are telling me that you already shipped the correct product but i didn't received the product. I already sent you the video and photos also. But you people are not ready to accept your mistake, may be it's your courier partners mistake. I lost my money and i didn't get the product
So am going to file a complaint against firstcry in the consumer court
Thank you
Saranya

Poor service.. always delaying in delivering products. Pathetic

Don't buy from firstcry I have ordered item from them it's been an 11 days still I haven't received my order yet.this is so unprofessional.

Very bad place. Very old products really making customers fool

I ordered a product from FirstCry, but it was not delivered on time. After more than a week, the delivery person called and asked me to share the OTP. He only asked for the OTP and did not deliver the product. Later, I raised a complaint stating that I had not received the item.
However, when I was contacted by FirstCry’s customer service, they informed me that since I had shared the OTP and the status shows the product as delivered, I need to contact the delivery person directly. They said they were unable to help further.
I am extremely dissatisfied with this service. This is not the first time I have experienced delayed delivery — and by delay, I mean more than 10 days. Overall, I have had a very poor experience, and I would not recommend purchasing from FirstCry.