First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mer
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I had an excellent experience with the service today at FIRST KESWICK PLAZA 12-76 ARLINGTON DR, KESWICK, ON. The representative Tina was professional, friendly, and very patient. She answered all... Se mer
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From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mer
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Företagsinformation
Skrivet av företaget
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktuppgifter
Storbritannien
- www.firstchoice.co.uk
4,0
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First choice have been great
First choice have been great! Really helpful. Plus fast at getting back to me.
21 mars 2025
Svar från First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review! Have a great holiday!
The difference a great assistant makes!
When we had to change our holiday and thought all was lost, in stepped Monny Khan, not only did she find a great holiday deal for the date we could travel, but also talked me through how to book the corresponding flights with Easyjet, thank you Monny you definitely went that extra mile 😊
17 mars 2025
Omdöme utan inbjudan
Svar från First Choice
Wow, what a lifesaver Monny is! 🌟 It’s amazing how she swooped in to save the day and found you that awesome holiday deal! ✈️💖 Nothing like a little extra help to turn things around. Hope you have the best time on your trip! 🏖️🌞
Heidi, great holiday rep
Heidi couldn't have been more helpful. Helped us book the holiday we wanted with the room we wanted and couldn't find ourselves online.
13 mars 2025
Svar från First Choice
Thank you for the lovely comments regarding the service you received from Heidi! We'll make sure your feedback is passed on to her. We wish you an amazing holiday!
Easy to understand
9 mars 2025
Svar från First Choice
Thanks for your 5* review. It's great to hear you found our website straight forward. We hope you got a great deal on your holiday ☀️
Controversial information
UPD. Thank you for the quick response!!! In section about transfers please re-phrase, we have removed transfer from your package” so that it correlates to section “Included” which has Airport transfer. Easy to search information but so many contradicting information - transfer - is it included or excluded, luggage is excluded but then 10kg allowance free? VERY short sessions, you need to have EVERYTHING handy to process booking. BUT happy with the low deposit.
17 mars 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for taking the time to leave us your feedback, we do appreciate it. We have recently introduced more flexibility for our customers by introducing holiday packages where you are able to choose the extras you'd like and pay only for what you will need. Due to this, you will always be able to check on the Travel Options page of a holiday exactly what luggage and transfers will be included, and from there you can add what you will need. If your holiday package is with TUI flights, these will always include 10kg hand luggage free of charge, and you can then choose whether you'd like to add any hold luggage, and how many cases you'd need. Different airlines will also have different allowances.
We would like to thank you again for booking with us, and we wish you a wonderful holiday!
Palma Nova again this year
Easy to search for holiday found just what we were looking for at a very competitive price with decent flights and a lovely hotel
8 mars 2025
Svar från First Choice
Thank you for your 5* review,
It's great to hear you found a great deal!
We hope you have a lovely time!
So easy to book online.
4 februari 2025
Svar från First Choice
Thank you for leaving a review!
We're thrilled to hear you found our online booking process so easy.
We strive to make the experience as smooth and convenient as possible for our customers.
I hope you have a great holiday with us. ✈️😊
Svar från First Choice
Thank you for leaving a review!
I am glad to hear that the booking system was easy for yourself, and thought it was good communication.
I hope you have a great holiday with us 😍✈️😊
Can't fault them so far
Can't fault them so far! Communication about amendments has been quick and helpful
10 januari 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for your lovely review,
I am glad you are happy with our service,
We hope you have a fantastic holiday.
ease of booking and choices
2 mars 2025
Omdöme utan inbjudan
Svar från First Choice
We appreciate your kind words about our booking process and the variety of options we offer. We strive to make it easy for our customers to find the perfect holiday.
Booked online great simple procedure.
Booked online great simple procedure.
Cristmas in Gambia,whats not to like.
1 mars 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for your lovely feedback, have a great time!
Was looking to book a holiday but when…
Was looking to book a holiday but when did this company NOT include transfers in the price. Booked with Jet2 instead as everything included in price.
25 februari 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for taking the time to provide feedback. We have recently introduced more flexibility options for our customers by offering holidays which allow you to choose and pay only for what you need, such as luggage and transfers. These can be added in the booking process according to only what you'd like to book. After lots of positive feedback, we have found that this is a popular option, although we understand it may not suit everybody.
We thank you for taking the time to share your feedback with us, and we hope that we may be able to assist you in the future. Wishing you a lovely holiday!
Very helpful advisor on the phone who…
Very helpful advisor on the phone who went out of her way to help us
23 februari 2025
Svar från First Choice
Thank you for your lovely feedback! It is great to hear that you experienced some fab customer service. We will certainly pass this feedback over! :)
Not very clear on transfer inclusion
Not very clear on transfer inclusion, states no transfer but I chose coach transfer, now it’s not an option to amend, ability to ‘add request’ is not available, when there was no request available when first booking.
18 februari 2025
Svar från First Choice
Thank you for taking the time to leave a review.
We understand your frustration with the unclear information regarding transfers. I have investigated this further and can see you have a coach transfer applied to your holiday. Unfortunately we are experiencing technical difficulties with coach transfers showing within the manage my booking our IT team is actively trying to get this resolved.
Despite the initial disappointment I do hope you go on to have a fantastic holiday.
Excellent will book all future holidays…
Excellent will book all future holidays with First Choice
14 februari 2025
Svar från First Choice
We are thrilled to hear you had an excellent experience with us. Your positive feedback means a lot to us and we are committed to providing exceptional service for all our customers.
La Gomera - Canary Islands
Very good holiday, travel, hotel and location but beware of two totally unacceptable circumstances that they don't tell you about - as usual it's all down to lack of adequate communication.
On the ferry across to La Gomera I had the haul a heavy suitcase up three flights of steep, narrow , slippery stairs when boarding with no lift, rep or crew (who refused to help me) in sight. Yes there was a solution but no one was told about it nor did they explain how to access it!
Hotel - we were dumped, at 9 pm in the dark, 500 yards away, with a driver who spoke no English, pointing in the vague direction of restaurants and other buildings. He could have driven into the hotel - but chose not to!
24 januari 2025
Omdöme utan inbjudan
Svar från First Choice
We appreciate you taking the time to share your experience. We understand your frustration with the lack of communication regarding the ferry and hotel transfer. It's important to us that our customers have a smooth and enjoyable journey, and we'll certainly take your feedback into account as we strive to improve our communication and processes.
Fantastic online experience the website…
Fantastic online experience the website is so easy to use and the App.
5 februari 2025
Svar från First Choice
Thank you for your lovely feedback, we really appreciate it!
First class service…
Every one of your employees I have spoken to have been helpful. Such a brilliant service I now have three holidays booked with you
18 januari 2025
Svar från First Choice
That is so lovely to hear! Thank you for your feedback, we really appreciate it! Have the best time on your holidays :)
Svar från First Choice
It is great to hear that you had a lovely experience with our customer service team! Have an amazing holiday!
Advice and help from staff fantastic
Advice and help from staff fantastic. Great price
9 februari 2025
Svar från First Choice
Thank you for your lovely feedback! Have a great holiday :)
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