First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mer
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I had an excellent experience with the service today at FIRST KESWICK PLAZA 12-76 ARLINGTON DR, KESWICK, ON. The representative Tina was professional, friendly, and very patient. She answered all... Se mer
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From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mer
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Företagsinformation
Skrivet av företaget
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktuppgifter
Storbritannien
- www.firstchoice.co.uk
4,0
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Your colleague Ann is great
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recommend speaking to her when booking holiday. I felt relaxed and looked after.
Thank you very much Ann xx
29 juni 2025
Svar från First Choice
Thank you for your lovely feedback regarding Anne! I have ensured that your kind words have been passed back to her. We hope you have a fabulous holiday and thank you so much for booking your holiday with us! :)
Easy and quick
25 juni 2025
Svar från First Choice
Thank you for your lovely feedback, we really appreciate it!
Svar från First Choice
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Svar från First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review!
First choice is amazing and easy to…
First choice is amazing and easy to book a holiday with and the cheapest price too! Thank you
22 juni 2025
Svar från First Choice
Thank you for your lovely feedback, have a great holiday!
We found the holiday we wanted and at a…
We found the holiday we wanted and at a price we were happy to pay
16 juni 2025
Svar från First Choice
We're happy to hear that you found a great holiday at a price that pleased you. Thank you for your feedback; it means a lot to us.😊
Sending me an email when
Sending me an email for holidays when I'm severly disabled
I didnt sign up for these!!
23 juni 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for leaving a review with us.
If you could please ring our Customer Service department on 0203 451 2690, or email into stockton@tui.co.uk, we can take a look into this for you.
Please be advised, our customer service lines closes at 7pm, tonight.
Izzy
Non-existent after sales support except if you have a “severe problem”
First choice complaint system is useless, had submitted numerous complaints about the hotel room we’re currently staying, with no positive outcome. They acknowledged all the faults and they are “sorry”, but can’t do anything except offer a 50gbp voucher for the holiday worth more than 2000 gbp. We’re stuck in the room with no working air con, cigarette smoke in all public places and once you open the window, severe sewage smell, no working telephone, but at least our door can now be locked and no stranger can enter it without a key (thanks reception and first choice). Shocking standard for a 4 star hotel advertised as family friendly. First choice doesn’t have your back.
17 juni 2025
Omdöme utan inbjudan
Svar från First Choice
We regret to hear about the issues you're experiencing, including the air conditioning, smoke, smell, and telephone.
We're sorry your complaints haven't been resolved to your satisfaction and that the room did not meet expectations for a family-friendly hotel.
We regret that your experience did not meet expectations. We're sorry to hear about the issues with your room, the air conditioning, smoke, sewage smell, and telephone.
As you are currently in resort, you will need to submit your concerns via the below link, 72 hours after you land back into the UK.
https://www.firstchoice.co.uk/holiday/contact-us/after-travel.
Svar från First Choice
Thank you for your lovely feedback, have an amazing holiday!
Absolutely disgusting company complete…
Absolutely disgusting company complete liers & con , we paid our £60 deposit, but once paid we had no email to say seat numbers I called them they said you have to pay your Hoilday in full before seat numbers & you may not even sit next to each other if you don’t get paid off asap! Obviously we can’t afford to pay for dubi up front so obviously in my situation the balance wouldn’t be paid till next yr when we go & again a possibility that we won’t sit next to each other , won’t help my mental health, tried to call up and a lady told me they don’t have the money emerits I called them they said they don’t have no money it’s first choice I kinda new anyway false advertising as they never ever stated this and have on written proof they said it’s not advertised
They also said that I got to pay £347 month for the Hoilday when this wasn’t what I have evidence of this company is a con all rude over the phone don’t want to help you contacted ombudsman and the bank! This Hoilday was for 2026 on May
13 maj 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for taking the time to provide feedback, and we are very sorry to hear you are unhappy with your recent experience. We take all feedback very seriously and although we requested further information to allow us to look into further for you, we have unfortunately had no response which would allow us to check your specific situation.
With all bookings, we do have to adhere to terms and conditions which can include those of the specific airline you are flying with, and with some third party airlines they don't have seat selection made available until the ticket with them has been paid in full. Once a flight ticket is paid in full this will then be 'ticketed' and is then usually non refundable, and so generally this will occur closer to departure to allow for further flexibility if needed for the customer for as long as possible.
Unfortunately, we are also unable to override the airline's terms and conditions with this.
I do apologise once again for any disappointment with this.
If you would like to discuss this further, please do not hesitate to contact us on 0203 451 2690 and our team will be happy to assist for you.
I spoke with Thamena on live chat this…
I spoke with Thamena on live chat this morning as I was having issues adding a special request on the app. Thamena was very understanding and was able to help me out with my request very quickly. Thamena provided exceptional customer service and deserves to be recognised.
14 juni 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you for the lovely comments regarding the service you received from Thamena! We'll make sure your feedback is passed on to her. Wishing you a lovely holiday!
Website easy to navigate
Website easy to navigate and found what I was looking for for a 40th birthday trip
7 juni 2025
Svar från First Choice
Thank you for your lovely feedback, enjoy your birthday trip!
I admire First Choice for being honest…
I admire First Choice for being honest about sea pollution in Puerto de la cruz.. and very easy to change my booking to la gomera.. customer person was very good kind and professional
thank you
28 maj 2025
Svar från First Choice
Thanks for taking the time to leave a 5* review.
Its great to hear you were happy with our service.
We do hope that you have the best holiday!
Svar från First Choice
We appreciate your feedback and are glad we could help.
I hope you have an amazing holiday! 😊
Svar från First Choice
We're glad your first experience was easy. Thanks for the feedback!✈️😊
Svar från First Choice
We're happy to hear that you had a great experience with our website and prices. Thanks for your feedback!😊
Svar från First Choice
Thank you for taking the time to leave your review. I’m really sorry to hear that you feel misled during the booking process.
We take feedback like this very seriously, and I’d really appreciate the opportunity to look into this further for you.
If you could please provide a bit more detail about what specifically felt misleading during your booking, we’ll be able to investigate and address your concerns.😊
Svar från First Choice
Thank you for leaving us a review. We're so glad to hear that you had a positive experience with our agents. We wish you a wonderful holiday!
Booking a Holiday at Specific location to meet with friends
I wanted to book specific location, flights and dates to join some friends who wre already booked. I found the hotel easily enough but other details didn't match. I spoke to Sandra on the chat, explained what I needed, she sent through a link and I booked it, couldn't have been easier. Whole thing took 5mins. Thanks
18 maj 2025
Omdöme utan inbjudan
Svar från First Choice
Thank you so much for your lovely review, I'm so glad that you managed to get booked up with your friends Lyndon, have a great holiday ✈️☀️⛱️🍻
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