The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Se mer
Företaget har svarat
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Se mer
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Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Kontaktuppgifter
2810 Stoner Court, #1, 52317, North Liberty, IA, USA
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4,3
Utmärkt
3 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love the look of it but.. not great customer service!
The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around. I was having trouble with lighting the pilot light and starter.. after emailing and sending pics of the chips they gave me a repair kit!!!
Not what I was looking for.. after a major purchase for us.. a fireplace that I just Recieved ! Then they told me to follow up with the pilot light company .. they weren’t familiar with that equipment! Not a great experience!
14 januari 2025
Not worth the money
Fire pit cover has rusted out around the handle and the cover itself has warped. We purchased in May if 2024. So it even a year old.
20 januari 2025
Great customer service
Great customer service. Quick delivery. Product was packaged well for transport.
Quality of merchandise was better than expected.
4 december 2024
Send a Picture and they can help your diy project!
Justin was a great help! Sent pictures of my diy project and he sent me what he recommended which just helped confirm what I needed. Quick response and great help.
4 december 2024
Order arrived on time and directions…
Order arrived on time and directions were easy to read and understand.
Equipment was good quality, fire burner was up and running the same day.
4 november 2024
Great Buying Experience
Buying from Firepits Direct was a great overall experience. We ordered a Prism Hardscapes 48” concrete fire pit that arrived a few weeks earlier than estimated. The freight tracking via XPO allowed us to monitor the shipment and delivery was seamless. We highly recommend!
1 november 2024
Fantastic service before a sale.
I spoke to Matt. He saved me from making a costly mistake, as I almost under sized my gas supply line. After I got that straightened out, Mat helped me navigate through the ordering process, got me exactly what I needed and my product showed up the next day. Fantastic service!
4 november 2024
Treated like a valued customer
Treated like a valued customer! Fast delivery and I love my fire table!
1 oktober 2024
Chris Bailey has horrible service not…
Chris Bailey has horrible service not responding, when we want more items
2 augusti 2024
Svar från Fire Pits Direct
Good morning Chris,
Thank you for the feedback. I do not see any email messages or voicemails received by the number on your order. Please give us a call at 319-320-4135 and speak to one of our product specialists, we will be happy to assist.
Best,
Vince
FirepitsDirect
GOOD SELECTION AND QUICK DELIEVRY
1 augusti 2024
Svar från Fire Pits Direct
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service and selection, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Product was top notch
Product was top notch. Had an issue and it was resolved immediately!!! Will definitely look here first next time I am ordering anything!!!
2 augusti 2024
Svar från Fire Pits Direct
Hello Patrick,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Warming Trends burner
I bought a Warming Trends burner from Fire Pits Direct Canada for my existing fire pit (the old burner was shot) but when i installed the burner it was producing excessive soot. I reached out to Fire Pits Direct and Warming Trends and they sent me "custom" replacement jets that solved the problem. I would highly recommend Fire Pits Direct and Warming Trends.
23 juli 2024
Omdöme utan inbjudan
I had a problem and it was resolved
I had a problem and it was resolved.
Great looking copper dome.
11 juli 2024
Svar från Fire Pits Direct
Hello Cheryl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we appreciate your understanding. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
got exactly what I needed in the kit
got exactly what I needed in the kit. The fire pit works great
11 juli 2024
Svar från Fire Pits Direct
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out.
Best,
Firepits Direct/Spotix Customer Solutions
Reasonable prices - quick delivery
I ordered a part for our fire pit that I could only find at Fire Pits Direct. It was reasonably priced and arrived in a short amount of time.
11 juli 2024
Svar från Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and that we had just what you needed. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Svar från Fire Pits Direct
Hello Rolf,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Svar från Fire Pits Direct
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
I called and had a question about the…
I called and had a question about the size of the gas line on a burner. Answered the phone and answered my question within a minute. Great service and product knowledge!
2 juli 2024
Svar från Fire Pits Direct
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Detta är Trustpilot
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