Fingerhut Omdömen 

This site is a hoax...FRADULENT! I used them to establish credit, once i did i made all my payments on time AND/OR EARLY. Paid it all off and they closed my account and i lost 80 points on my credit score. Then i had to use them to establish the credit i lost. And if thats not bad enough they automatically signed me up for SAFE LINE to pay my bill if i get behind, which costed me $200+. Yeah, thats fradulent also. They dont pay anything. DO NOT USE FINGERHUT. THEY ARE A RIP OFF!!!!!!!!!!

Fingerhut opened a new account without my permission. When I called Fingerhut to try to see why I had a $500 credit while still owing money but not showing that I owed money. They said that I owe no money I had a $500 credit limit. There was no mention about a new account or still having an old account and owing money on it. So I ordered a Xbox for my husband and I’ve been making the payments to pay back. I received a phone call last week saying that my payments are behind by two months and when I logged into the app it showed my current payments were current. I told the operator that it shows that I was current and she said no that’s for your fatty account and you still are behind on your advantage account. I asked her what she meant by that and she told me that they were closing the advantage account and they opened up a brand new account for me without my knowledge meant without permission. When I asked why I was not notified or asked if I was going to receive a letter or an email she had no knowledge meant why I did not receive one. Told me that I should be lucky that I was chosen for a new account. I did not agree to a new account I was behind two payments because they would not tell me that there was a new account. If I knew that they were going to open up a new account I would never agree to it. This Hass to be against the law they’re opening up accounts under peoples names without their knowledge meant not without their permission. I am thankful that I was not in a middle of a purchase in a brand new house because I would’ve lost that chance to buy a house. If anybody knows about lawsuits please let me know I will be happy to jump into one because this is the biggest scam on earth. If they close the advantage account is that going to affect my credit score? Is that going to go against me? I am new to the credit world I am new to building credit and I don’t need these people messing it all up. Do not go with Fingerhut. On top of it all the advantage account is nowhere to be found on the main page you had to go through accounts scroll all the way to the bottom click on a link and then go into the advantage so they were hiding the advantage from the app.

What a scam!!! Biggest mistake of my life! The original agreement with them was to make ONE monthly payment. After a year of this they decide to go with another lender and now they expect their customers to make TWO separate monthly payments. That can not be legal. So now they think they have the right to slap late fees on the 2nd account as you're making on time payments to the 1st account. A BIG SCAM!!!! (not to mention the cheap products that break/fall apart and are a nightmare to return...then there is their scam "insurance" on items. NEVER deal with this company. NOT worth it.

What a nightmare! Without my consent and my perfect payment record they closed then reopened my account under their new "fetti" company. Ruined my credit score and now I just want to pay them off and their website doesn't even exist anymore! Run from these theives!

RUN! SHUT DOWN YOUR PC! I've lived in the same house for 33 yrs and in the same zip code for most of my seventysomething yrs and have had a fair share of mis-deliveries, etc., but nothing like this absolute mess with Fingerhut. I was dumb enough to order a 300.00 laptop from them, and paid for someone to have to sign for the package. I was home when UPS said they delivered it. Well, it wasn't delivered here. FINGERHUT has sent me (so far) a total of 32 emails/messages, all telling me the same thing: TOUGH LUCK. I've given them all info, attached receipts, screenshots, filled out their Oooo This Is Gonna Get Legal form, and everythingn else. If this continues another 24 hrs, I'm calling a couple of friends from college (lawyers now for fifty years) and do something about this, because Fingerhut is that big ugly snot-nosed bully you hated in grade school, and it's not going to give up until it ruins your credit because, despite backup from UPS, Fingerhut just sent a note saying that as far as they're concerned my "case" is closed and I owe them for something I never got. STAY AWAY!

I am trying to understand why shipping is $29.99 for a $60 pro cyst. My total came out to$130. I’m paying double for an item wow! At this rate I no longer want to be a Fingerhut member. Super high shipping costs is totally not worth it. I can order through Amazon instead. I will not be closing this account but I will no longer be using it due to the incredibly high shipping costs.

Same thing happened to me:

“Fingerhut notified it's customer cardholders of the following:

"Important Changes To Your Account take a moment to review the recent changes to your Fingerhut account. Fingerhut Fetti Credit Card
1 New Credit Account. Same Great Fingerhut.
A new Fingerhut Fetti credit account has replaced your previous Fingerhut Advantage credit account in My Account."

What they failed to tell us customers is that this new Fetti account would be reported as a new account to the credit bureaus. I have worked hard to raise my credit score the past few years. The new line and closing of the old account ruined all of that hard work because it dropped my credit score considerably.

And this from a company that advertises that it can increase your credit score. There should be a class action lawsuit for this.“

I’ve never used the account. Now they keep reporting it as a new account and sent me something stating If I don’t use it they will close!! All while affecting your credit score for no changes I made.

Applied for the fresh start program on May 29th. They gave me a $150.00 limit with a 30 dollar down payment. I ordered a tablet for my grandchild’s birthday. So they took the 30 dollars off my card immediately. Mailed the tablet to a undeliverable address and the post office mailed it. Considering they charged me 21.99 for shipping you would think they would put the right postage address on the package. I’ve called spoke with 3 supervisors 7 agents and it’s unbelievable the amount of hassle this is. So on the 17th of June they decided they would send another one out hahaha ok it’s still pending shipment and the reason for that is the email states they are waiting for my 30 dollar down payment to clear?don’t forget now they still have my down payment from the first one they got back already. It shows on my account as returned. So why do they have to wait for money to clear that they done received. This place is a hassle. Their customer service is awful. I couldn’t understand half the agent I’ve talked to and the supervisor big eye roll. So it’s been month I’m out 30 dollars no tablet and still waiting for them to mail it. Now for all this bs they are going to give me shipping free they say. Well when will it ship? They don’t know it’s still pending. Save your money ppl and if your trying to rebuild credit just get a secured credit card learn from my mistake. I’ve also filed a complaint with the bbb.

FINGERHUT... I have fetti, and advantage...thieves, and the liars! They doubled charged both my accounts took my money, and refused to fix the issue. I called several days in a row and all they did was lie to get me off the phone. When I called again they would not refund the mistake they made. Scam!!!

My complaint to the BBB:
I've had an account with Fingerhut for a while. I've always paid on time and never missed a payment. I used to get text messages and emails that began with "Friendly reminder" then went on to remind me to pay my payment. These were annoying so I requested they stop and they did. Then, out of the blue on 6/4/22 I received an automated call with an automated reminder to pay my payment. I called and told Fingerhut to not call me anymore. Today I got an email that read in part: "Dear JAMES WIKEL: We want to thank you for being a customer, and let you know that our records show you have revoked your consent for us to contact you by phone regarding your WebBank/Fingerhut Fetti Credit Account. We value your business, and would like to provide you with an explanation of what that means to you and your account: You will not be able to make future purchases using your WebBank/Fingerhut Fetti Credit Account. You can continue to make purchases using your Visa or Mastercard. This will also prevent you from utilizing any future credit line increase or participating in any special promotions." First off, I never consented to receive calls of any kind. Second, those calls are both intrusive and insulting. I called offshore customer service and was given apologies and told it is policy but I could always give consent and therefore be able to use the card. I was also told American customer service was unavailable. Unless this is resolved I think I'll revoke Fingerhut completely by closing the card and never do business with Fingerhut again.

Fingerhut notified it's customer cardholders of the following:

"Important Changes To Your Account take a moment to review the recent changes to your Fingerhut account. Fingerhut Fetti Credit Card
1 New Credit Account. Same Great Fingerhut.
A new Fingerhut Fetti credit account has replaced your previous Fingerhut Advantage credit account in My Account."

What they failed to tell us customers is that this new Fetti account would be reported as a new account to the credit bureaus. I have worked hard to raise my credit score the past few years. The new line and closing of the old account ruined all of that hard work because it dropped my credit score considerably.

And this from a company that advertises that it can increase your credit score. There should be a class action lawsuit for this.

Had 1000 dollars credit never got to order a single item. Everytime I tried to order something I was told out of stock. So I canceled the card. What a joke if I cant use it what's the point of having it.

I called Customer Service to change my e-mail address, since the website had a notice that I couldn't do it online. After asking me all the info they needed to confirm my identity, I was told they would text a code to me that I would tell to them to further confirm my identity. Then I was placed on hold, and was told the system required further info before they could text to change my e-mail address. Here's the punchline: they asked me to scan my Social Security Card and either e-mail it to them or send it by postal mail. When I informed them that was not secure and I would not do that, he said "That's what the system requires." I asked to speak to a supervisor. I told the supervisor I was only changing my e-mail address, and that I already gave them all the information they would need to confirm my identity. Long story short, they put my account on hold until they received my Social Security Card. I was able to talk to my e-mail provider and ended up not having to change my address. Had they just texted a code that I could tell them, that should have been confirmation enough, unless someone out there not only knew ALL my personal information, but was also in possession of my phone.

About the account: I went to take care of my monthly payment and knew that I had a minimum due of $135.00, info I received in an e-mail that morning. When I went to the site, it said that the minimum due was $0.00. I called and actually got a very helpful person, Jackie. She explained that the $0.00 referred to my Fetti account, not my old Advantage account. She further explained that I now had TWO accounts, the old Advantage account that needed to be paid in full before going away, and the Fetti account which is where all purchases after 4/12/20 would go. She then said I would have two minimum payments due, one for Advantage and one for Fetti. Why didn't they just transfer the balances to the Fetti account, so you only have to deal with one account, not two? Lastly, they reported to the credit bureaus that my Fingerhut account was closed. Technically, that's true, but the credit bureaus don't know that. It could be my account was closed for non-payment. They should have reported that the Fingerhut account was now the Fetti account, not that my Fingerhut account was closed, which is really not true since I can still order at Fingerhut. Also, I always pay my amount due as soon as my retirement check comes in at the end of each month, which is weeks before the due date, so my account is in excellent standing... but it doesn't look that way on my credit report.

Never used them but they keep sending emails asking for money i owe. I have contacted them but still they persist. I ignore them now but others might not.

Avoid this company! 1. Your credit file is in the hands of an offshore call center that doesn't work for the bank or company. They handle multiple business accounts, basically outsourcing.
2. Never give your bank statement or any other statement for the "we need it for verification", this causes loose ends for potential identity theft. And since this is is an off shore call center, chances make you a potential victim is significantly higher.
3. Your going to pay 30% interest on a product. Super expensive.. not logical.
It is better to build your credit with other sources.
I highly recommend anyone that has a problem with this company to file a complaint with the Federal Trade Commission.

Today I tried making an online payment and also called numerous times they kept telling me it’s my debit card so I called my bank which everything was fine I paid up to 6 months on my finger hut account now it’s as if my info has dissapeared and this is with my freash start account this is not right finger hut

Fingerhut “Advantage” had some evasive explanation about having some internal issues with their bank funding but CONGRATULATIONS!! they opened a NEW line of credit for me with “Fingerfetti.” An account I did NOT request nor authorize. How is this not fraudulent? I’ve called and written demanding they CLOSE this fraudulent account immediately.

I knew going in what I was getting into, but after some time of them jacking with the account, continual credit increases and higher and higher “other” charges, I’m done. This company practices usury and it should be stopped. I’ll pay what I owe, but not a penny more. Class action perhaps? Crazy stuff!

I will be contacting my lawyer regarding the practices of Fingerhut. They took it upon themselves to damage my credit against my will. Because they changed their payment processing system, it jeopardized my credit score, and credit history. I lost six month to date of credit history. Advantage was the payment processor until 4/11/2022, in which an email was sent stating so. The new payment processor, Fetti was in place on 4/13/2020. They, not I, took it upon themselves to close the Advantage account even though the customer could still access it online. The Customer ID number, banking info, password, purchases info, and credit limit all the same. The difference was the account number. Now, they reported the account as closed on 4/11/2022. Turned around and opened the Fetti account as a new trade. I lost six perfect years because of this move. Score dropped 22 points. This one of their quotes:
(Your credit line will not change and will reflect the last credit line assigned to your Fingerhut Advantage credit account)
I am very disappointed, angry, and fearful of Fingerhut. I cannot trust this entity anymore. I will get the justice I deserve.

Fingerhut.com is very unprofessional company which is trying to push credit to buy only from their website. I did try to find any items for our iterest and non were there. I never purchase any goods from this company and I did requested to close our small business account with 0 USD balance. It is fake firm and this firm try to make money on interest. We are Virginia small business since May 2001 and we do not need credit from this kind of company as Fingerhut.

Fingerhut is great IF you're trying to rebuild your credit... UNTIL that point when THEY (not you) absolutely destroy your credit... Here's what happened to me.

I've had a FH account for a few years. Opened it, kept payments up, paid the card off, made another charge, rinse, wash, repeat... This is how you play with these companies and get credit built.

The interest rates are high, the prices are massive (I can get the same product way cheaper on Amazon), the EVERYTHING is just bad... However, when you've got poor credit, and want to rebuild, THIS is what you're stuck with.

UNFORTUNATELY, and with very little notification, Fingerhut decided they were going to change their banks. All accounts are going to be closed, and then re-opened through another bank.

Those watching their credit scores know that this is BAD. Very bad! Your average credit age goes down, you get another inquiry on your account, and likely a lower credit limit. As well, the credit history with that company is just shot.

This is, by far, the most disrespectful company I've ever seen.