The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Se mer
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Se mer
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Se mer
Företagsinformation
Skrivet av företaget
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
Kontaktuppgifter
London, Storbritannien
- customerservice@finematter.com
- www.finematter.com
3,8
Bra
458 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Siobhan in customer service went above…
Siobhan in customer service went above and beyond to make my order happen. I am also thrilled with my item and can’t wait to use them again soon
25 augusti 2023
Omdöme utan inbjudan
Quick response and quick shipping!
11 augusti 2023
They LOSE your jewelry - Poof, Heirloom is Gone
The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.
15 augusti 2023
Omdöme utan inbjudan
Svar från Finematter
Hi David,
It’s really unfortunate UPS can’t locate your order.
Due to the incomplete return address given to Finematter when the order was placed, UPS were unable to locate you.
We’re still working with UPS to locate your package and will do everything we can to get your jewellery back to you.
We’ll be back in touch with you directly to share updates over the next few days, whilst we work on a resolution.
Chat soon,
Siobhan
Brilliant customer service- attentive
Brilliant customer service- attentive, kind and striving to provide the customer with upmost satisfaction. What a gorgeous ring, and so much nicer to not have to worry about import tax as it is all price included.
10 augusti 2023
Fantastic goldsmith
Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!
12 augusti 2023
Omdöme utan inbjudan
I really appreciate the quality…
I really appreciate the quality customer service. Attentive, personal, efficient and fast. I will be ordering again from Finematter.
7 augusti 2023
Absolutely stunning
I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.
2 augusti 2023
Great company, great experience, great products
Everything was as expected with perfect customer service throughout.
24 juli 2023
Good company great service
Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.
19 juli 2023
Svar från Finematter
Thank you for the 5-star review, Beth. I'm pleased you're happy with your purchase!
I'm surprised to hear your package was taped closed as you describe. We purposely designed our packaging to be eco-friendly, using FSC certified paper and soy-based inks, with a seal strip to avoid any use of plastic tape.
I'll be looking into this right away.
Thanks again,
Siobhan
Order process was easy and efficient
Order process was easy and efficient. I love my Leigh Miller Sempre hoop!
12 juli 2023
I LOVE IT!!!
They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!
19 juli 2023
Omdöme utan inbjudan
My favorite online jewelry store
My favorite online jewelry store! Gorgeous jewels, timely shipping, great prices. 10/10
would recommend!
4 juli 2023
Would purchase from them again!
The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.
26 maj 2023
Excellent customer service
Excellent customer service as per usual. Very quick to assist when needed.
Order received very quickly and beautifully packaged
12 juni 2023
Amazing, high quality service!
Amazing, high quality service! My old bracelet looks brand new! Highly recommend Finematter replate your jewelry service!
8 juni 2023
OH MY GOD INCREDIBLE!
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company
16 juni 2023
Omdöme utan inbjudan
Super quick & smooth
Super quick, smooth delivery, nothing to worry about, the package just arrived as expected. Thank you!!
4 juni 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.