Finematter Omdömen 

Great website interface to quickly pick and pay for service. Easy to ship with pre-printed labels to UPS. Great communication via email with updates. Fast turnaround with a great result. Fantastic!

I could not recommend Finematter more, their customer service and variety of brands are brilliant. I bought my wedding band and necklace through them and could not have been happier. The variety of brands is great and I have discovered many brands I never would have on my own through them. I have also sent jewellery into them to be fixed and was very impressed by the quality and speed of the service. Their customer service is also brilliant, I always receive quick and helpful responses. I would recommend them to anyone.

I bought my wedding ring from finematter, the customer service was great. I couldn’t be happier with the ring I received, and the attention to detail from staff from my enquiries. Would recommend to anyone.

I wasn’t sure what to expect when I sent off a piece of jewellery that meant a lot to me however I could not be happier with the result. I haven’t seen it look like that since I was given it a number of years ago. The whole service was very quick. Would 100% recommend to anyone looking to get their jewellery repaired.

Great communication from the team, beautiful product.

I had them replate a 14K bracelet that is about 80 years old. They did a great cleanup and replate of it and the finish looks brand new again. Very shiny and smooth now.

Even though I live in a large city, I was unable to find anyone locally who would replate a ring for me. The Finematter website was easy to use, shipping via UPS was trouble free and my item was returned quickly. I had the 3 micron plating done and my ring now looks brand new. Very satisfied with this service and would use again.

Such a great experience. I received my jewellery back within a week and it looks brilliant. I’ll definitely a returning customer.

The customer service is really great. They are always very patient and we worked smoothly to work together on the remodel. Very trustworthy, definitely worth the wait and money.

Converted Fine Matter purchaser! I’ve purchased 4 new pieces of fine jewellery, had 3 pieces replated and have a growing wishlist thanks to the wonderful and attentive customer service given. It’s somewhere I want to spend my money because it feels like more than a transactional exchange. In a world of AI, it’s memorable to have such a personalised human experience. I must thank Siobhan for making my mark event purchase such a joyous one. I explained the type of Balearic style piece I was looking for ahead of summer holidays, and Siobhan sourced me a set of beautiful fresh water pearl earrings with a bohemian chunky gold sun twist which were not featured on the website, but that she sourced with ease from one of their brand partners. I received them the same week as I enquired. Every time I’ve shopped with them, I feel like their priority client. You just don’t get that anymore, it really makes them stand out as a company who are not just well connected but who deeply care. Thank you fine matter!

Perfect earrings, delivered in a couple of days. The best site for buying jewellery - highly recommend!

The regular emails about shipment status were honest and helpful. The care instructions included for the item are much appreciated, and it was all packaged to ensure safe arrival.

I love my beautiful ear cuff from the talented Noracapo. It arrived to the USA extremely quickly, in plenty of time for Christmas😊

Purchased a white gold bracelet 2022. Weirdly it has stretched. Initially customer service were great in helping to have it altered back to correct size but it was returned not fit for purpose. They have removed half of one side of chain and none of other so it’s completely wonky, not balanced and looks rubbish. Have sent 3 emails asking for further help and have been ignored. Now have a bracelet I can’t wear.

Bestilte varen det var nemt og hurtigt men der gik lang tid inden jeg hørte nogen leverings tid. Måtte selv skrive og spørge hvordan det gik. Derefter var informationen rigtig fin. Varen er vel fremme i god behold. Har handlet her tidligere og handler gerne her igen.

CS are responsive and very helpful. I received my order in less than 2/3 working days from the date of purchase; not to mention: it was shipped from Hawaii to Europe. Thanks to the brand for the gorgeous earring, but most importantly, thanks FM for the great help and offering various brands on the site. Will definitely order again

Excellent and easy-to-use web-site Very good and illustrative pictures.
The ring size document is very usefull to right-size the rings

Someone please stop me from browsing the Finematter website ever again! I’m so pleased I discovered them - I traded in some old pieces I never wore and used the credit towards a wonderful pair of earrings by a Danish designer which I now wear everyday. Their customer service was fantastic throughout, keeping me updated about how my pieces were being evaluated and then sending the credit note through my account. I’m now looking forward to gathering some more pieces from my childhood home and being able to rewear them in a different, more modern way after I trade them in. Thank you so much!

Brilliant Comms from Siobhan. Figured out a shipping option from the supplier in time for Xmas. Parcel arrived from the States in a matter of days. Top notch.

Excellent service client, et envoi tres rapide!