Feelgoodhq Omdömen 

109
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

🌟 5/5 Stars - Highly Recommend! I had a wonderful experience with Phillipa! She arrived exactly on time and was incredibly respectful of my home. I started with an Indian head massage that complet... Se mer

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐ A Truly Exceptional Experience David and I had the most amazing massage and facial with Phillippa today. We have been lucky enough to have Phillippa visit our home for mobile treatme... Se mer

Betygsatt 5 av 5 stjärnor

Phillippa was so lovely and helpful and when I explained I hadn't organised a hen before, she offered advice as well! We had to change venue last minute and she couldn't have been more accommodating.... Se mer

Betygsatt 5 av 5 stjärnor

Philippa made our weekend just perfect with arranging a couples massage and a private chef. Such a lovely lady who put me at ease and ensured all options were shared, understood and then the best for... Se mer

Företagsinformation

  1. Spa-massage
  2. Skönhetssalong
  3. Dagspa
  4. Företag för evenemangshantering
  5. Massageterapeut
  6. Yogainstruktör

Skrivet av företaget

Feel good HQ is a mobile pamper company Providing massage & beauty treatments to individuals, couples & groups of friends and hens, bringing the Spa to you.. for pamper parties or facials and massages at home.. so if you need to ease tension and sooth aches and pains.. book a deep tissue massage. Or a therapeutic reflexology session. We have therapists across the uk that provide friendly professional beauty, massage and make up service.. as well as partnering with other suppliers so that we also can provide bespoke packages. These include holiday accommodation, private chef hire, butler in the buff, life drawing, yoga, chocolate making workshops, as well as out door activities and other events and team building exercises for corporate days .. wellness onsite seated massage, meditation and nutrition and more. So if you are looking for treatments at home or a girls pamper party for a hen weekend.. Please get in touch with one of our pamper party and event planners.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

109 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(109)

28 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Fantastic experience!

Booked a massage with Feel Good HQ and my partner (who is well seasoned in the receipt of massages) said its the best she's ever had. The service was easy to book, Phillippa was amazing, it was a thoroughly enjoyable experience. Will definitely use again! Thanks Phillipa 😊

12 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Honest review

Update due to unreasonable response from company: Trustpilot informed me the lady tried to take down my honest review but failed. I offered the therapist a drink before and after my massage so false claims of trying to portray me, a paying customer in a light to try and make out I was wrong shows what kind of company this is.
Due to caring for my baby and not wanting to spend my time thinking of this bad experience in Feb 2025. Arranged my postpartum massage as lovely friends had organised a pregnancy massage but due to pains couldn’t get it done and discussed with lady on phone called Phillipa that postpartum massage is fine so this was what was arranged. The info needed such as being 5-6 weeks pp and having someone home to care for baby while I get it done was fine and clear to do. Arranged an appointment time of 12 noon (when I asked what the options were between the times of 11-1). My friends had paid £80 which was told by Philipa would be 60 mins rather than 90 mins massage due to travel coming from far. Night before massage I get a text, my appt been changed to 11am, I replied saying I can’t do that time as arranged timings with baby. Get text 4 hours later stating ‘Hi, I’m sorry I thought you were flexible on times, I’ve made sure it’s 12 pm, for the treatment to start, arrival befits to get set up and ready to commence for 12’ and make sure to fill out ‘health consultation forms’. Filled out all personal info forms informing of pp dates etc. also company saying its adamant to be ready before noon for set up to start noon sharp. Noon comes the next day no person in sight nor any text or call to inform me. I text asking where is massage therapist? After another 10 mins of asking to pls let me know I get a call from Philipa saying she is stuck in traffic. I said I would expect a call or message for lateness considering on form and messages being told for me ‘be ready before’ for prompt start. There is big pause on phone I’m wondering if she is still even on the phone. I was appalled with the lack of customer service when I was asked what she could do I said get my money back I was told ‘your friends paid for it’ does this justify not being given the best service!? There are plenty of massage companies local that charge half the price or less that would use instead. I felt gas lighted and told I am ‘in a bad mood’. This is disgusting language for any company to use on any customer. I said on the website it states if any issue to discuss before the massage not after and that is what I am doing. She was being dismissive and frankly did not want to have a conversation. Stating I said ‘i can do any time between 11-1’, not true, I was giving time frame when organising a set time which was noon. Why as a customer am I explaining this conversation on the day and time of my massage? The massage therapist eventually came to my home 20 mins after the massage was meant to start by then I left pointless phone ‘conversation’ with Philipa and spoke to therapist she told me she is ‘very local’ & freelance and was told to cover sickness last night and she had to move her appointments around and was not given any info about me or my preferences. Therefore filling out any forms was pointless and no personal experience was given so another 15 mins was wasted on filling out forms setting up the table and calming down from a very bad customer service experience and being told that a massage is not recommended even after a year of having a c section and being ‘cut open’ (thanks for the reminder!) I said Philipa knew my situation and again explaining myself. I receive a text from Philipa now being very forthcoming and using customer service jargon I would have expected on phone conversation seeming to cover her back now. My massage therapist told me she was very ‘local’ so why was I given less time for my massage being told by Philipa they are not local. So disappointed and actually appalled by this company and so called service and calm experience from an expensive massage that my friends had spent time and money organising. I would have preferred to have been told my massage therapist had called in sick and to arrange another day the night before rather than when another one has been sent to me last minute and when she is at my house suggested for me to arrange another time by this time I don’t want anything to do with company anymore and nor are they providing me with any concession so get it over with. I am very disappointed to be writing this. Plus I didn’t get the ‘top to toe treatment’ as promised my legs and feet were not included. I would not recommend this business at all.

11 februari 2025
Omdöme utan inbjudan
Logotyp för Feelgoodhq

Svar från Feelgoodhq


We’re truly sorry to hear that your experience didn’t feel supportive during what is undoubtedly a tender postpartum period. However, we feel many aspects of your review have been misrepresented, and it’s important to clarify the situation respectfully and factually, supported by written records and therapist feedback.

This treatment was purchased as a gift by someone who appreciative, and communicative. They advised a budget of £80, and we shared our standard treatment prices, including a 90-minute pregnancy/postnatal session at £110 (now increased). To honour their budget as a one off , we offered a 60-minute session at £70, with a £10 supplement for travel, setup, and shorter-than-standard appointment. This was well below our usual 90-minute minimum for mobile bookings and was agreed in writing. They replied, “Amazing thank you!” confirming the arrangement. There was no downgrade or manipulation — just a thoughtful gesture supported with transparency.
During a call on 5th February, it was made clear that the person you spoke to would not be delivering the treatment, as they are not based in your area. You provided your availability between 11 am and 2 pm from 6–19 February, and we secured an appointment with a local therapist for Tuesday 11th at 12 noon — confirmed in writing. The night before, we asked if 11 am might be preferable due to diary reshuffling. When you said it wasn’t suitable, 12 noon was immediately reconfirmed and upheld.

Your therapist — who was indeed local — arrived just a few minutes behind schedule due to temporary traffic lights. You were contacted via WhatsApp and phone at 11:58 am to explain and were offered the option to reschedule or proceed. You chose to continue.

Upon arrival, the therapist was welcomed into your home and allowed to set up. However, before the treatment began, she was met with sustained emotional confrontation, including critical feedback and personal comments for over 20 minutes. This created a very uncomfortable and emotionally charged environment. Despite this, the therapist remained calm and professional, again offering to reschedule if needed. You declined and the full 60-minute treatment was delivered as agreed.

It’s important to state that therapists are human beings who deserve to work in safe and respectful conditions. It is not appropriate to create a hostile atmosphere during treatment, especially when agreement to proceed has already been given.

Throughout, we remained solution-focused. You were respectfully offered a choice to proceed or reschedule. When asked what we would do in your position, we gently suggested either taking a breath and enjoying the treatment or postponing. This was not dismissive, but a genuine and supportive response. We also followed up after the treatment to check in and offer further support but received no reply — until this public review.

Your reference to being told to raise “issues before, not after” appears to be a misreading of our consultation advice, which simply encourages feedback during treatment — for example, regarding pressure or comfort — so adjustments can be made in real time.

Pricing concerns are also misplaced. The session was a gift, pre-paid by someone else, and all terms — including pricing and session length — were confirmed with them in advance. Our mobile prices reflect the full service we offer: therapist travel, fuel, setup/pack-down time, and in-home care. This was all factored into the reduced 60-minute rate that was agreed to support their budget.

You received the full treatment booked and paid for — even with the challenges faced by the therapist. While we always aim to offer care and support, we must say we have a duty to protect our team. We do not tolerate behaviour that creates unsafe or emotionally distressing working environments.
Your therapist handled the situation with grace, professionalism, and compassion. We stand by her fully and feel your review does not reflect the reality of events.

Betygsatt 5 av 5 stjärnor

Great mobile pamper session

I was fortunate to be invited to an at home family pamper evening by my soon to be mother in law, and opted for an Indian Head massage.
My therapist Saffron gave a brilliant massage and I was left feeling really relaxed. All 4 of us really enjoyed our treatments.
Definitely recommend, thinking about booking my bridesmaids and family in for a pre wedding treat later this year.
Thank you so much :)

7 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fabulous mobile spa experience

Myself,sister and my daughter in laws Had a mobile spa experience last night at my home.
What a fabulous experience the therapists were friendly and professional and exceeded expectations.
Each treatment was individualised to suit each of us.
We all had a great time and will definitely be having another spa evening.

7 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fabulous massages

This is a fabulous company and the second time we’ve booked. They did not disappoint and we have yet again had a fabulously relaxing experience. The therapist was amazing and everyone of us said it is one of the best massages we’ve had. Will definitely booking again for our next girls trip!

30 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Group of 4 for a girly weekend

Group of 4 for a girly weekend. We had a fantastic morning having a variety of treatments over an allocated time. Highly recommended. The booking was handled perfectly from beginning to end. Would use again!

1 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely amazing!!! …

Absolutely amazing right from the start. Communication has been fantastic and nothing was ever too much trouble. The actual massage was the best I’ve ever had, tailored to me and I was made to feel very comfortable throughout. We used feel good hq for a massage delivered in our holiday let. Would highly recommended just sad we don’t live closer to make it a regular thing.

25 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

One of the best massages I’ve ever had

One of the best massages I’ve ever had. They also gave my daughter the most amazing Indian head massage that she is still talking about. Really professional and helpful and lovely to deal with. Highly recommended

21 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Phillippa is a gem!

Phillippa joined us in Belper, Derby for a break away to give us 1.5hours each of pure luxury. She was absolutely amazing! So friendly and professional. I’ve had many massages in my life but none as good as what Phillippa did for me. THE most enjoyable full body and head massage I’ve had! Never felt more relaxed. My other half loved his deep tissue. We cannot wait to book her again for another great afternoon of relaxation.

27 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company!

From the off, Feed Good HQ had fantastic communication and helped me to organise my event very quickly and simply. The treatments offered were a great price and payment was easy. The treatments on the day were fab and our therapist Phillippa was lovely and easy going. Exactly what we were looking for! Thank you

3 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Invigorating Indian head massage and luxurious Vitamin C facial

I opted for an Indian head massage and Vitamin C facial. My therapist welcomed me with a big warm smile, explained what to expect and first gave me an Indian head massage, which I thoroughly enjoyed. My facial was invigorating, as hot towel used, exfoliation, massage, Vitamin C segment used under my eyes "lush", massage to shoulders, arms and hands, I came out glowing and totally relaxed.

23 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Was on a hen weekend and we all had…

Was on a hen weekend and we all had treatments I had a back massage I did fall to sleep but I think that is a huge compliment to the lady carrying out the treatment I was super relaxed. I woke up feeling like a brand new woman

22 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An amazing experience

The most amazing, relaxing experience with Pippa (I think!) - she was so lovely and calming. Both my partner and I had a 45 minute massage and have never felt so relaxed! A wonderful service and we will definitely be returning customers. Thanks so much!

22 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A fabulous massage service (by Philippa…

A fabulous massage service (by Philippa and Marina) who came to where my family and I were staying in our holiday home.
What a great facility to have this ‘at home!’ service. Both the therapists were brilliant by the way!

17 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant therapists

We rented a country house for a week- a family of 9 adults- and booked Phillipa and Marina to come to the house to do massages and facials. They were wonderful. Very professional, massages and facials great, and extremely good value for money. I have no hesitation in highly recommending the company and the therapists- 10/10! I would definitely book them again. Thankyou girls ❤️

17 juni 2024
Omdöme utan inbjudan

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