Fast Track Reclaim Omdömen 

Over a year ago (beginning 2023) my husband encountered an advert suggesting that Fast Track Reclaim could assist in claiming 'over paid' tax back from HMRC.
'you could be owed thousands' said the advert!
My husband filled in the necessary forms thinking that he may of had a claim for 'Married mans allowance'.
Fast Track Reclaim responded, informing my husband that he did not indeed have a claim - case closed (so we thought)!!
My husband retired in January of this year - as with 90% of the working population who retire mid tax year - he duly received a tax refund from HMRC, an over payment of tax that my husband had paid.
Thank you HMRC, the refund was gratefully received.
Within a week of my husband receiving his refund, he started to receive emails from FTR requesting a 36% payment from the said refund - we thought this was a scam and ignored the emails.
2 weeks later, my husband started to receive multiple telephone calls, eventually he answered the phone, wanting to put any potential scam to bed.
How shocked we were when the extremely unfriendly gentleman on the end of the phone informed my husband that he was liable for the payment of 36% of the refund, even though FTR did absolutely nothing in order for my hubby to receive his refund.
The bottom line is this - if you ever have FTR act on your behalf at any time in your life - the HMRC have a commitment to copy FTR into every bit of private correspondence they send to you! therefore FTR can request 36% of any payment the HMRC make to yourself!
Please be aware and inform HMRC that you no longer want any third party copied into any further correspondence and that FTR will no longer be acting as your 'agent'.
The clever part is that FTR request you sign a very complicated contract, worded very well, so they are, indeed, entitled to 36% of any HMRC refund no matter how little work they put into the claim - in my husbands case, non at all!
So yes, this is a scam - a very clever scam.
We are so outraged by this that we will be informing 'Rip Off Britain' with our story. Everyone needs to be aware of this kind of 'legal' scam!

It was easy to read and fill in.

If I could put this at a 0 I would . I have no reculation of going through this company for interest for a loan

Shock horror get an text and email congratulations your claim that was made and Payment would be sent by the loans ( mind you have not received anything from loan company , which may I add i am still paying for ) .
There invoice and fees are disgusting, and have charged over the amount of the actual amount sent by the loan company.
They will not be receiving a penny from me and will happy settle this in court. Stay away . Day light robbey

As I can not reply to answer to my complaint- NO I DID not receive any other forms from you ?.nor do i have any other text messages from you showing I acknowledge any forms from you .
Like I said I will be happy to seek legal advice and take this further.

The claim was not successful. You know I was not awarded anything with the loan company stating they where not upholding the complaint

You have not made contact with. So not sure where these so called emails are you state you sent me ? You sent me a message for full payment ( WHERE was your email stating you have set up a payment plan ? ) I have now escalate the complaint. As you have failed to make any forms of contact with me . I have stated my situation to the finicancal Obudmen service. You are scam artists simple !.

The loan which i was paying back was less to what you are charging and like I've stated the loan Company DID not UPHOLD your complaint.

Stop stating you've send me any documents regarding my complaint as this is a false statment you have made. END OF . YOU HAVE SO MANY UNHAPPLY ppl on here, which you have done similar too . Changing your company's names on server occasionally like I've stated I've now escalate this

I have never ever been in contact with this company, yet my tax refund came in today which was supposed to be £75 and came through as just £7 it stated they have deducted there fee from the settlement. 100% a scam because I hand on heart have never given any details to them. Any positive reviews on here MUST be fake from the company themselves.

Easy to complete

Details/programme not adequate to take into account a cherished number plate, current car not subject to PCP

It was the way the questions was asked;! It wasn't intrusive!!

This company is a disgrace. I’m really under it financially and can’t afford my water bill, council tax and my partner has been made redundant after a year in the role. So you can imagine when I received a tax rebate for £80. Very quickly an email was sent to me from Fast Track attached an invoice for £74 service charges for facilitating my refund on my behalf.

I never asked them to do this, didn’t sign any paper work but somehow they’ve got a signed form and my ID. I tried to contact them straight away and for 4 days I was unable to contact them with their line always busy. How convenient whilst they pilfered my tax return and had the cheek to send me a cheque for £5 less all their “deductions”. What for I’m still yet to find out. What effort was made by them to “facilitate”, my refund is a mystery.

I have an HMRC online account I’ve actually just secured a job at HMRC myself and would never allow or request any assistance from a third party to ask HMRC for a tax rebate from me.

I’ve been through Fast Tracks complaints process and they’ve smugly responded every time. It cost me £15 to speak to them twice on the phone for a few minutes. £15 !!!!!! Their stance is that I can stuff it and as far as they’re concerned they’ve got every right to keep my money.

Their director Colin Hartness oversees this crooked operation and today I have requested that he informed of my case.

DO NOT USE this company. For any refund due HMRC will find you and provide you with a refund directly via a cheque to your current address. You do not need Fast Track unless you want to be conned or robbed. I fear for the older generation if they’re targeted by these sharks. I will keep fighting until I get my money back, as this now the principle and morally they are evil. Use at your own peril !!!

I have no clue who these people are, I myself through the hmrc website applied for my claim MYSELF, idk how they got my information, and now they are bugging me. DO NOT FALL FOR THEIR TRAP. These people should be fully investigated and SHUT DOWN.

I did not ask them to do anything for me just went on website I made a mistake and they wouldn't help I had some tax back last year and they wanted over £200 for not doing nothing I'm on hmrc and done it all myself they took me to court for this pittance of money I told them I didn't sign for anything but apparently I did .... these people are theves DO NOT USE or it could be you next they swindle ......

Could not get exact information from drop down selections

Absolute rip off merchants ...I had an email saying they thought I was due a refund...I filled in some details thinking I would here more from them ..the next thing I know there were 3 letters from HMRC saying I was due a refund of £131 ...but the cheque had been sent to these scammers ...when I contacted them my refund was £38 they took £92 In fees ...absolute scammers don't use them ....as to their reply they do NOT CLEARLY STATE their fees its right down in the small print somewhere .... they know exactly what they are doing as everyone cam now see by most of the reviews on here ..but they clearly don't care as they would contact you first and speak to you ....shocking rip off company ...here we go they are now trying to justify that its my fault for not reading about their fees ...they don't fully explain their fees to you..they don't ring you to talk to you about your claim they simply get you to enter all the details they need to claim your money off you ....let's face it anybody who doesn't contact their clients by phone proves that they are up to no good ...I don't even know what they claimed my rebate for ??? No email from them what so ever .no contact from them about my claim ..first i heard was from HMRC ..but when I leave my reviews they try to blame me ...worst RIP OFF company I have ever used ...Don't use them unless you want them to take most of your money from you ...

Never used this company. Received a few emails from them. No idea how they received my email. I then get a notification saying they put in a request for a tax refund on my account and they will be receiving the check. Lawyers will now be getting involved

Ease for someone of my age and computer iĺletrate

Found it very easy to work through. Questions were all relevant.

Nice and easy to follow, only took 10mins.

Great experience