Family-Nation.com (Baby Store - NOT Family Gift Nation) Omdömen 

242
•
TrustScore 4 av 5

4,1

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

My three year old grand-daughter was delighted with her fairy wand, exactly as requested from Father Christmas (even though she hasn't managed any magic yet). The ordering was easy and efficient and... Se mer

Betygsatt 5 av 5 stjärnor

I recently purchased from family nation site for the first time and I am BLOWN AWAY by their service and products!! AMAZING!!! Absolutely love love love what they are doing and offering shipping wor... Se mer

Betygsatt 5 av 5 stjärnor

I ordered a very limited edition Stapelstein from FamilyNation since it was sold out everywhere in Germany. Only two hours after placing my order, I received a confirmation that my order is being... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ottima esperienza! Cercavo un passeggino gemellare di marca bugaboo praticamente introvabile ovunque, anche sullo stesso sito del produttore, qui l'ho trovato assieme ad un'ottima assistenza clienti (... Se mer

Företagsinformation

  1. Barnkläder
  2. också i
  3. Babyaffär
  4. Leksaksbutik

Om Family-Nation.com (Baby Store - NOT Family Gift Nation)

Skrivet av företaget

WE ARE NOT FAMILY GIFT NATION. We are a children's and baby store based out of Firenze, Italy. We have no link at all with Family Gift Nation. We kindly ask that you do NOT leave a review here if you purchased from Family Gift Nation. Please leave a review ONLY if you purchased from us - at Family Nation, Italian Children's store. We have created Family Nation as a guide for parents like us who appreciate both style and substance – who find that having a child opens more doors in their lives. We provide a hand-picked range of goods to help families live well and look good as individuals and as a unit. Family Nation serves as a global reference point for contemporary parenting – a place where new and renewed lives are nurtured and cherished. In Family Nation we have brought together a curated collection of the best baby and maternity brands and designers from across the globe. We aim to help families and parents choose for themselves and their children goods and clothing that are beautiful, functional and innovative - which help us appreciate the joyful chaos of family life! We hope that Family Nation will contribute to making your life and that of your family easier, beautiful and enjoyable.

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

242 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,1

Alla omdömen

(242)

5 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Replacement of Favorite Heirloom Toy!

This was the first time I ordered from out of the country for an item. Shipping cost was reasonable and item arrived quickly. The box was quite damaged from the shipping but the item ordered was in fine shape. Thank you for making this a great experience and helping me to replace a favorite heirloom toy of my son's when he was a toddler!

16 augusti 2021
Betygsatt 5 av 5 stjärnor

Birthday gifts in last minute

My oversea family ordered some birthday gifts for my little one in last minute, and I got it within 2 days! Also attached a birthday note to me, this is so sweet!

22 april 2021
Betygsatt 5 av 5 stjärnor

AMAZING SERVICE BEAUTIFUL PRODUCT

Customer service is great and the product I bought (mommy bag teddy white) is amazing. I am so exited to get to use this beautiful bag. I ordered it from outside Italy, since I could not find the bag locally, and everything since the website, until de exchanges with Family Nation personnel until the day I received it was incredible. I love the store and I loved the product. THANK YOU!

26 februari 2021
Betygsatt 5 av 5 stjärnor

Communication with the store was smooth…highly recommended

Communication with the store was smooth from the beginning till the end.
parcel was delayed by Fedex, but i assume it has to do with current global situation

Purchased ITEM is amazing. will definitely be back for more shopping.

16 februari 2021
Logotyp för Family-Nation.com (Baby Store - NOT Family Gift Nation)

Svar från Family-Nation.com (Baby Store - NOT Family Gift Nation)

Hi Asta,
thank you very much for this great review.
We are very keen to offer great service and customer ratings are the greatest reward for us.
We look forward to seeing you soon on Family Nation!

Betygsatt 5 av 5 stjärnor

Family Nation could not have been more…

Family Nation could not have been more helpful in ensuring the order reached my Granddaughter safely although three counties were involved and so shortly after Brexit (terrible decision!). I was delighted with their response.

4 februari 2021
Logotyp för Family-Nation.com (Baby Store - NOT Family Gift Nation)

Svar från Family-Nation.com (Baby Store - NOT Family Gift Nation)

Hi Carol, we always do our utmost to satisfy the requests of our customers and we are happy that you appreciated our service. Thanks for this great review. A warm greeting from all the Family Nation Team

Betygsatt 5 av 5 stjärnor

Excellent company

Excellent company! Great products and great customer service. We bought several times and always delivered the right products on time. I love the attention to eco products!

12 januari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Still not get my commande

Still not get my commande. Waiting since 12 December 2020 :(

12 januari 2021
Logotyp för Family-Nation.com (Baby Store - NOT Family Gift Nation)

Svar från Family-Nation.com (Baby Store - NOT Family Gift Nation)

Hi Paulina ,
Thank you for your feedback.
We are very sorry for how it finished with your order, but unfortunately it was lost by the courier. It never happens, very rare, we assume that ones we have entrused the order to the courier, he delivers it.
Our customer service is always active and ready to help the clients, and if you had contacted us in time we would have immediately sent a new one in place of the lost one.
For this time we have issued the refund.
We hope you give us another chance.
Best regards from all the Family Nation Team.

Betygsatt 2 av 5 stjärnor

Customer service for this company does not exist.

I see some reviews saying excellent service. These must be posted by employees or owners of the company because they have no customer service. Look at the BBB reviews on them. I ordered a photo locket bracelet for my wife. Cheaply made. One handle was broken on delivery. I have emailed them twice. Their site says will respond in one day. They haven’t responded in 2 weeks on either. This site has one response that suggests a customer check their spam & trash for email response. I do that every day. They have not replied. Do not trust this company. It is a joke if you need to contact the. maybe that is why they have no customer service contact number. They have no customer service. Do not order from them.

7 januari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

never arrived - extra fees charged

Terrible experience. I purchased online before Christmas but nothing arrived. Some friends used the website in Italy to send gifts to Canada and there were extra importing fees. Very unprofessional.

5 januari 2021
Omdöme utan inbjudan
Logotyp för Family-Nation.com (Baby Store - NOT Family Gift Nation)

Svar från Family-Nation.com (Baby Store - NOT Family Gift Nation)

Hi Vera! Thank you for your feedback. We are very sorry that your order did not arrive in time. Unfortunately, placing the order on the 20th of December, it was too close to Christmas for Fedex to deliver - all the main couriers including Fedex were overloaded in general this year and this added one or two days to the delivery time.
Our Shipping information page, https://www.family-nation.com/customer-service.html#Shipping, clearly specifies "Orders to countries outside the EU may be subject to import duty and VAT". This is not something we have control over - it is decided by the tax rules of Canada in this case.
We wish your experience had been more positive, as it is for thousands of other customers, and we wish you a Happy New Year!

Betygsatt 2 av 5 stjärnor

I bought a music box for my wife

I bought a music box for my wife. I was expecting it to be somewhat bigger for the price of $30. It probably cost $3 to make, if that. It doesn't wind up and then play by itself. You have to keep turning the shaft to hear the song play. So, I guess my biggest disappointment is that I drastically overpaid for a cheap product. Just something to keep in mind.

29 december 2020
Omdöme utan inbjudan

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