Fabricnco Omdömen 

307
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ordered 2 sets of 3 cushions via the range. Ordered a sofa from dfs but didn’t want to pay their prices for extra cushions. So decided to look elsewhere. So glad I did. This are in my opinion even bet... Se mer

Betygsatt 4 av 5 stjärnor

I had previously ordered some gorgeous matching pink bow cushions they are stunning so thought id Order matching red christmas pjs for my daughter and son in law i cant wait to see their faces ☺️ prod... Se mer

Betygsatt 5 av 5 stjärnor

I ordered my little girls first Christmas stocking, it is the most beautiful thing I have ever bought and something I can cherish forever. Everything from the quality of the fabric, to the tiny little... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I couldn’t be happier with my orders that I have a placed with fabricnco , all my orders have been personalised so far yet all come quickly & always such HIGH & outstanding quality fabricnco really do... Se mer

Företaget har svarat

Företagsinformation

  1. Möbelaffär
  2. Babyklädesbutik
  3. Barnkläder

Skrivet av företaget

A small local handmade business stocking a huge range of items from personalised pet beds, all things home furnishings and personalised kids clothing and accessories.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

307 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(307)

1 omdöme under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Exceptional customer service

Exceptional customer service. Great item. Amazing quality. Very pleased with the service. Fantastic range of products. Highly recommend! Will definitely be back!

3 februari 2022
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk xx

Betygsatt 1 av 5 stjärnor

Don't order or trust this company or its owner Shaniece

Don't know how many friends she has giving her all these 5* reviews, if you scroll further down too some more they're more like the truth. Where to start this absolute joke of a fraudulent company ordered in September 2021 Well in advance of the Christmas rush pjs for my little girl and her cousin. Firstly shaniece sent them via Hermes who messed up and never delivered. No idea what happened there but considering it's hermes there's no surprise. Made her aware of the situation sent her the tracking I was getting, she also contacted hermes as did I. Then the resolution was that she would send more, I'm a reasonable person so thought ok never used the company before give them a chance, mistakes happen. Now here's the catch they don't have anymore in stock now but will be having a delivery before Christmas and will guarantee me delivery by christmas so I thought well I paid now and they'll still be here for Christmas so agreed. Kept in contact and then on the day that she was supposedly posting out for next day royal mail tracked she sent me a picture of a piece of paper with random sizings and girls and boys written on it in pencil so I was like ok what's this? She then proceeds to tell me she doesn't have the sizes I've ordered and could I put my then 9 month old baby in 0-6 month old sizing, to which I obviously refused, She then said she would be getting another delivery if I just waited for that she might have her size then(this being days before Christmas now) so I politely said thanks, but no thanks and requested a refund which shaniece agreed too. Now when I ordered in September she was offering 30% off but had done the offer wrong on her website so it actually took £30.00 which ended up being half of the order amount (50%) I had paid via PayPal so she then asked me if I could pay the outstanding being £12.02p via bank transfer which I did. Now refund requested by me, accepted by her, she then made several excuses as to why she couldn't refund me that day due to buying in nappies and then she would do but needed to settle her child, then it would need to be done through her business account but she's gone home now. Now I have a young baby myself so again I thought ok she's having a tough day and it happens. Then the next day still no refund, conveniently out of office for her Christmas break ok everyone needs a Christmas but I've been more than patient I've also had too shell out for new pjs for the kids and luckily found someone who sent them next day delivery, which they did, (thank you Clark&Beau). This continued into new year where she made no attempt to refund me and is still currently ignoring my messages so raised a case with PayPal who refunded me thankfully but still £12.02p out of pocket from the bank transfer as she asked me to choose pay a friend when I done it. Oh and if she ever dares to deny it I will post all of my proof everywhere and tag her in it, all of our messages insta and texts, these are not false claims, these are a perfectly reasonable person who expected more as a customer from the company I was ordering from who can prove everything she is saying. Beware and don't order from this scammer.

16 januari 2022
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hi claire. I have checked your order and can confirm the £30 + postage was refunded in December. This was refunded by us and not paypal if you can email me at fabricnco@outlook.com I would be more than happy to provide screenshots that is was refunded directly from ourselves. I have attached a copy and pasted part of the PayPal dispute below:

Shaniece
28 December 2021 at 11:04:47 GMT
refunded x
Full refund of £34.97 GBP was sent.

I believe the additional £12.00 was not refunded as it was sent at a later date to your order so when the refund was issued the £12.00 wasn't showing as part of the order so please accept my apologies for that. I again do apologise for the pyjamas being lost in the post. I had sent them and had also sent you tracked delivery to prove the items were sent, but I can only apologise for the inconvenience this caused.

Betygsatt 5 av 5 stjärnor

Fabulous

More than impressed with my items. Have bought several cushions from this small business & whilst the items are of a high standard, so too, is the customer service/delivery/packaging. Can’t rate them highly enough! Will def be making more purchases in the future.

17 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely amazing customer service

Absolutely amazing customer service, so polite and friendly even when changing my order slightly last minute! Can't wait to receive my order😍 pricing is so affordable for such brilliant quality too! Such a lovely small business, definitely deserve more customers!

8 oktober 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hi Kel,

Thank you so much for your review and for your custom. It is really appreciated. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

Ordered from Fabrinco last year and…

Ordered from Fabrinco last year and this year and both times the service has been amazing. Have been kept up to date with orders, and shipping times and the products itself are beautiful and very detailed. Even better than in the pictures.
Will defo keep ordering from here.

8 oktober 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hey Carlie,

Thank you so much for your review and for your custom. were very glad you are happy with the service and the items and appreciate you taking the time to leave us a review.

Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

Trustworthy business with beautiful items!

I have bought a few items from Fabricnco now, shaniece is absolutely lovely she kept me informed as to what was happening with my order. Received my orders quite quickly and the personalised ones within the time frame. Highly recommend and will keep going back! X

7 oktober 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hi Terri,

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

Absolutely love my cushions- thank you…

Absolutely love my cushions- thank you so much ...I have sent your details onto my sisters. Your personal message was a lovely touch and your son is mega handsome xx

22 september 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your 5* review. I am very glad you are happy with your cushions :) And also thank you for the kind words he is handsome but he definitely knows it! Have a lovely day, Shaniece xx

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service, amazing dogs bed couldn't be happier

9 september 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 1 av 5 stjärnor

Unprofessional seller

If i could give a zero I would bought a dog bed wrongly sized I sent it back next day contacted seller no answer after 3 days till I decided to open a pay pal dispute shaniece said she would pay money in on 25 April never happened no answer to messages phoned PayPal and they have refunded my money today case is closed in my favour .. very unprofessional customer service!

13 maj 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hi Maggie,

I really do understand your frustration regarding this order. However, we never received the item back nor did we receive any proof that you had sent this item back. In future, I would definitley recommend keeping proof of postage or sending tracked delivery when posting returns to prevent this from happening again.

If there is anything else at all I can help you with please don't hesitate to contact me.

Kindest regards,
Shaniece at fabricnco x

Betygsatt 5 av 5 stjärnor

OUTSTANDING!

Fabric n co only sells OUTSTANDING quality products! The luxurious and personalised goods have my home looking absolutely beautiful! Excellent communication and prompt delivery of items. I would highly recommend! I have recommended mend to all my friends and family!

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

I would highly recommend this company…

I would highly recommend this company as I have received really good service and the products are high quality not forgetting the personalised products makes fabric and co experience even more valuable.

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

very professional

very professional service, with very good communication! high quality goods, affordable price! fast turnaround time! highly recommend!

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

Amazing as always amazing quality

Amazing as always amazing quality, brilliant customer service. Exactly what u wanted how I wanted. Definitely will be ordering again

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

We hired the wedding thrones for our…

We hired the wedding thrones for our wedding and Shaniece was 100% all the way through I couldn’t of wished for a better person to hire them off! She’s brilliant at her job and I would 100% recommend hiring her thrones for all occasions

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 5 av 5 stjärnor

Orderd a few items now from yourself…

Orderd a few items now from yourself and I must say how beautiful!!!!
Thankyou so much will definitly be buying again 5*!!!’

lizzy x

8 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Thank you so much for your review and for your custom. Have a lovely day, Shaniece at www.fabricnco.co.uk

xx

Betygsatt 1 av 5 stjärnor

Terrible service!!!!!

Terrible service!!!!!! Had placed an order & PAID, not yet received the item & when 5+ messages have been sent to the seller but is still yet to reply AFTER A MONTH!!!
Nothing short of a joke!

6 april 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hi ant, I’m so sorry about this; this seems very strange. I have searched our whole email inbox and junk folder but cannot find any emails off you at all. What email did you use to contact us please and I will see if I can find anything and make sure someone gets back to you this evening regarding this

Kindest regards
Shaniece

Betygsatt 5 av 5 stjärnor

Crushed velvet Initial cushions

Purchased 2 initial cushions in silver crushed velvet & gun metal glitter. Both arrived well packaged & much sooner than expected. Very pleased with them as they match my boudoir very nicely!

31 januari 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hey Andi,

Thank you so much for your lovely review and for supporting our small business. It means a lot to us!

Best wishes, Shaniece x

Betygsatt 5 av 5 stjärnor

HIGHLY RECOMMEND

I couldn’t be happier with my orders that I have a placed with fabricnco , all my orders have been personalised so far yet all come quickly & always such HIGH & outstanding quality fabricnco really do make the most beautiful items! Very friendly & helpful when trying to find a specific item, My new favourite place to browse / shop will be back plenty more times thank you so much for my items! Highly recommend!! Have also recommended you to my friends who have now ordered & all love their items! ⭐️⭐️⭐️⭐️⭐️

27 januari 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hey Chanel,

Thank you so much for your lovely review and for supporting our small business. It means a lot to us!

Best wishes, Shaniece x

Betygsatt 5 av 5 stjärnor

Absolutely amazing products

Absolutely amazing products! I bought a medium dog bed for my 2 dogs and it’s so soft! Quality is fantastic! I also got the 2 personalised bones which are so glam and bring my room together nicely!

26 januari 2021
Omdöme utan inbjudan
Logotyp för Fabricnco

Svar från Fabricnco

Hey Sophie,

Thank you so much for your lovely review and for supporting our small business. It means a lot to us!

Best wishes, Shaniece x

Betygsatt 5 av 5 stjärnor

Fantastic products and service

I ordered a personalised dog bed and cushions from Fabricnco. Order was received promptly and I couldn’t be happier with the finished product! Highly Approved by the pooch also!
Fantastic service and highly recommended for something a little different to your average dog bed available to buy. Would definitely purchase from here again. Thank you!

2 januari 2021
Omdöme utan inbjudan

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