Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... Se mer
Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... Se mer
I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... Se mer
Företagsinformation
Informationen kommer från olika externa källor
With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.
Kontaktuppgifter
Paragon House, St Michaels Close, ME20 7BU, Aylesford, Storbritannien
- 01622 714800
- sales@express-cleaning-supplies.co.uk
- www.express-cleaning-supplies.co.uk
3,1
Medel
477 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great products fast service
26 februari 2018
Omdöme utan inbjudan
Very quick service and very reliable
Very quick service and very reliable. Thank you!
23 februari 2018
Omdöme utan inbjudan
Waited nearly two weeks for goods to…
Waited nearly two weeks for goods to arrive and no communication until I chased up order
22 februari 2018
Omdöme utan inbjudan
Fabulous Product
Fabulous product and fast delivery. Very hardwiring.
21 februari 2018
Omdöme utan inbjudan
The goods came on time and were exactly…
The goods came on time and were exactly what was ordered
19 februari 2018
Omdöme utan inbjudan
first class excellent product …excellent service
first class excellent product excellent service
17 februari 2018
Omdöme utan inbjudan
Nearly 5
I would have given 5 stars as the products and prices are good, however £8.50 postage is a bit steep !
14 februari 2018
Omdöme utan inbjudan
Gas Strut
Very pleasant over the phone a bit slow on delivery but all ok
13 februari 2018
Omdöme utan inbjudan
Great customer service
Thank you for the good customer service I received when I my order didn't arrive as expected, but this was due to a stock level and was promptly dispatched to me. Thanks again for sorting it out, and offering a discount on my next order.
30 januari 2018
Omdöme utan inbjudan
Not good
I ordered online on the Monday evening (15/01/18) and chased the order the following Monday 22/01/18. The lady was very helpful and called me back to say the courier company had tried to deliver on the Wednesday (17th) but no one was home so they left a calling card - nothing was left we had no idea they’d been. They re-arranged to deliver the next day (23rd) which they did. However the order was completely wrong! I called and asked them to arrange collection and refund my money. They collected today (29th) I’m hoping the refund will follow shortly.
29 januari 2018
Omdöme utan inbjudan
Svar från Express Cleaning Supplies
Dear Sally
I'm sorry you had such a poor experience with us. As you can see from our reviews we pride ourselves on giving top customer service but things have obviously gone wrong here.
We have a couple of new team members in our warehouse and the order checking process was not followed properly so the order picking error was not noticed. We have tightened up our processes now and of course the new guys are settling in. Our courier company deliver over 100 parcels for us daily and we have very few problems but occasionally the card system falls down without us knowing.
I apologise again and confirm that your money was of course refunded in full.
Steve
Web Services Manager
ALWAYS EXCELLENT SERVICE
27 januari 2018
Omdöme utan inbjudan
Great pricing just took a while for …
Great pricing just took a while for delivery approx 1 week.
26 januari 2018
Omdöme utan inbjudan
Excellent company
Initially I was disappointed that my order wasn't delivered but it transpired it was the fault of the carrier who had damaged my order. As soon this was discovered my order was delivered the next day. We are really pleased with the cleaning materials.
6 januari 2018
Omdöme utan inbjudan
Good quick service and cheaper than the …
Good quick service and cheaper than the opposition
3 januari 2018
Omdöme utan inbjudan
Used the company to order a small …
Used the company to order a small quantity of specialist floor product. They were competitive on price, delivered when they said they would and were responsive to a routine query I needed to raise. A good all round experience.
30 december 2017
Omdöme utan inbjudan
Prompt dispatch and receipt of order.
29 december 2017
Omdöme utan inbjudan
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