Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... Se mer
Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... Se mer
I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... Se mer
Företagsinformation
Informationen kommer från olika externa källor
With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.
Kontaktuppgifter
Paragon House, St Michaels Close, ME20 7BU, Aylesford, Storbritannien
- 01622 714800
- sales@express-cleaning-supplies.co.uk
- www.express-cleaning-supplies.co.uk
3,1
Medel
477 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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This was my first order :
This was my first order :
Arrived on time and in good packaged condition
3 september 2021
Omdöme utan inbjudan
Pathetic service
Pathetic service
Listed product online so purchased.
Waited a week. Nothing. Contacted them to find they never had it in stock and it’s not due in for ‘another week or so?’
Now waiting for my refund 3-5 days.
Attitude on the phone was that they couldn’t care less.
Never normally write reviews but this service is pathetic.
21 maj 2021
Omdöme utan inbjudan
Svar från Express Cleaning Supplies
Good Morning Daniel,
Thank you for the honest feedback - we really appreciate the time you have taken in order to bring a couple of issues to our attention. Firstly, I would like to sincerely apologise about the lack of communication. At Express we always strive to deliver the best customer service throughout our sector, I am sorry to hear that this has not been the case with your purchase.
Unfortunately, due to staff shortages some of our standard procedures have had to be adjusted as we are working on skeleton staff in order to comply with government regulations which unfortunately would have delayed us updating the website with relevant ETAs as well as advising you of a delayed ETA after you had completed the purchase - I do apologise.
As for the quality of the call - I have escalated this to the relevant team in order to further train the individual who had taken your call, unfortunately the person who had answered the telephone was filling in as our receptionist had taken their break, this shouldn’t affect your experience.
In conclusion, I do apologise about your experience and I hope that as a local supplier we will be given another opportunity in the near future to provide you with a much smoother service.
Best Regards,
Sandra
This company cannot be trusted on…
This company cannot be trusted on prices, on 04/01/21, l saw on their website a Pro clem powermax SX2100 for the quoted price; £2310, spoke to the store manager that l will like to pay for the item, we agreed that l can come over to their branch to collect it myself. I drove over 90 miles from my house to their branch to collect it, only to be told by the salesperson that l should pay an extra money over the internet quoted price. I tried to explain to him that l have agreed to pay the original price on the internet with his manager the previous day. His manager refused to come out of his office to resolve the issue. l was so disappointed with their attitude of not being consistent with their sales price. l left the store without the item, and considered it a wasted journey.
6 januari 2021
Omdöme utan inbjudan
Svar från Express Cleaning Supplies
Good Morning Scott,
Thank you for your review – we are always looking at being better in what we do and having looked into the feedback received by yourself, I can only apologise about the inconvenience which we have caused you.
I would just like to provide you with slightly more background information, we always keep Prochem machines in stock, including the model which you wanted to collect. We had a price increase via Prochem which we unfortunately had to pass onto our customers – the machine which you originally discussed with a team member over the telephone was purchased by Express from Prochem at the old price, which resulted in us being able to quote you the cheaper price. In-between the telephone call and the visit to our trade counter, that machine was unfortunately sold and therefore the only machines which we had in stock were the ones purchased at the higher price which would have resulted in us passing the cost onto you.
As for our senior management team – unfortunately around the time of the year which you have visited our counter they are in numerous meetings, forecasting, planning, etc. and looking back at their diary for the first week back I can see that they must have been in these exact meetings causing them to be unable to come to the counter and leaving the responsibility of resolving your query down to our store manager who I believe welcomed you when you arrived.
In summary – I would like to sincerely apologise about the inconvenience which we had caused you with the machine and hope to be given the opportunity one day and be able to provide you with a much better service.
Warmest Regards,
Sandra
Got what I needed
Got what I needed - in no time
Fast dispatch and quality goods
Thank you
19 mars 2020
Omdöme utan inbjudan
Brilliant company/service
Absolutely fantastic service, very happy with delivery. If I could give more stars I would 🙂👍🏻
19 mars 2020
Omdöme utan inbjudan
Customer service is non-existent
Customer service is non-existent. They obviously don't believe in 'the customer is always right' or even try to show any compassion. They don't seem to care about wanting to keep their customers.
Would never buy from them again and wouldn't recommend them either.
3 juli 2019
Omdöme utan inbjudan
Svar från Express Cleaning Supplies
Hi Elaine
I'm sorry you feel aggrieved, however we shipped your order in good time, in fact you placed it at 9.25 pm and we shipped it the next day. We cannot use Royal Mail when customers order chemicals we have to use a specialist courier service. We and our customers usually work with the couriers to get their goods dleivered in as conveninent a manner as possible.
Express Cleaning Supplies pride sitself on good service and fast dleivery as the vast majority of our reviews will testify and I'm sorry things have gone wrong with your delivery. I do not see how we could have helped in this case as we weren't aware there was a problem until after the event.
Steve
Operations
Fantastic service your sales team…
Fantastic service your sales team helped me find the product I was looking for and due to an error when ordering online (on my part) arranged fast delivery for me.
Thank you!
15 maj 2019
Omdöme utan inbjudan
Fast delivery
14 maj 2019
Omdöme utan inbjudan
Excellent
Excellent – no reservations, I would recommend this company to anyone. Only thing I ill comment on is they could keep customers informed on deliveries as I had to email in and ask! other than that absolutely top.
14 maj 2019
Omdöme utan inbjudan
Highly recommended!
Never had any issues with my orders. Very professional and reliable service, always prompt delivery!
Highly recommended!
14 maj 2019
Omdöme utan inbjudan
As I said in the past great company
As I said in the past great company , great prices , but I still think it's not fair to charge for deliveries under £50 Regards Neil McLellan Ealing London
1 maj 2019
Omdöme utan inbjudan
Excellent super fast delivery thank you…
Excellent super fast delivery thank you !
30 april 2019
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Was ok just took about 1 week to be…
Was ok just took about 1 week to be delivered to us..Apart from that excellent product used before...
30 april 2019
Omdöme utan inbjudan
Reliable Service and competitive prices
I have been using Express Cleaning for all my cleaning supplies for the last 4 years and I have been able to rely on them to give us next day or same week delivery. Ordering through the website is very easy, the people are friendly and helpful and their prices are very competitive.
29 april 2019
Omdöme utan inbjudan
Quick and efficient service
24 april 2019
Omdöme utan inbjudan
The vacuum cleaner is excellent
The vacuum cleaner is excellent. It has more than met my expectations. I bought the victor on recommendation.
20 april 2019
Omdöme utan inbjudan
No item
. I ordered a skirt for my buffer to prevent dust on one particular job. My order was on line it said up to three working day delivery. It arrived and was the wrong item useless to me. I was told I could keep the useless item and would be sent correct one. Anyway I could not get a date when item would be delivered the job was nearly over several weeks later I was offered a refund and took it. They as a company were pleasant to deal with but that didn’t help me and I have an unhappy customer with a very dusty house. Shouldn’t take payment for items you can’t deliver
17 april 2019
Omdöme utan inbjudan
Svar från Express Cleaning Supplies
Hi Chris
Sorry about your issue. We were badly mislead by the manufacturers system as to the availability of the skirt you required, hence the delay. We are of course always availble on the telephone to double check availabiliy in these type of cases.
Steve
Operations
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