Exascale Omdömen 

103
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside cru... Se mer

Betygsatt 1 av 5 stjärnor

Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... Se mer

Betygsatt 5 av 5 stjärnor

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Se mer

Företagsinformation

  1. Internetleverantör

Skrivet av företaget

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

103 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(103)

18 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Recently upgraded to the new Nokia wifi…

Recently upgraded to the new Nokia wifi 6 with the fiber 500.. the coverage is brilliant, reaching all the way to my decking at the bottom of the garden.
Having wifi that has never dropped in two years is brilliant..
Carnt rate these guys enough..

18 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really can’t fault this company

Really can’t fault this company.
The install team went above and beyond to connect me. Very neat and tidy. And truly helpful guys.
The wifi is so much better than virgin who I put up with for far to long.

14 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exascale have been fantastic

Exascale have been fantastic. From initial contact, through the highly efficient ordering process, to the neat installation from the extremely friendly and helpful engineers. I had a little niggle after first set up, but had a resolution through that same evening (quick power cycle, when in doubt turn it off and on again!).
We were on Virgin before and regularly had downtime and problems with the wifi. But the quality of service from Exascale is impeccable. No downtime yet 5 months in, and the wifi signal is much stronger through the house.
The price for the speed is also much better than we were paying Virgin, plus we get the same speed uploading as we do downloading, where as Virgin’s upload speed was only 20% of the maximum download speed.
Would highly recommend Exascale to anyone!

8 januari 2022
Betygsatt 3 av 5 stjärnor

The two blokes who installed the fibre…

The two blokes who installed the fibre were very friendly and courteous. However the actual installation wasn't as tidy as it could of been. Whilst drilling outside, the brick itself from outside crumbled. Rather than put on some kind of cement to cover it up they put on a brownish/redish silicone which doesn't match to the brick colour. Furthermore whilst inside and deciding where to drill out from, he left a drill mark dent on the interior wall then choose another spot to drill out from. This will require a little plaster and paint which I don't have. The fibre itself has stayed stable and quick.

22 september 2021
Betygsatt 5 av 5 stjärnor

I have to say that the service I have…

I have to say that the service I have received from Exascale has been excellent. I look forward to a long relationship with them. The pricing was good and the service was second to none.

22 juni 2021
Logotyp för Exascale

Svar från Exascale

Great to hear you’re enjoying your Exascale service! We look forward to providing you service for many years to come.

Betygsatt 5 av 5 stjärnor

Tom at Exascale has been awesome in…

Tom at Exascale has been awesome in helping me get my business the leased line it required. He provided the best quote and best customer service. It has been a long process, it always is when civils and the incumbents are involved. But every step of the way Tom has been quick to update me and push for updates on roadworks and provisioning of the leased line. Now it is up and working I have tested 948Mbps download and 948Mbps upload with 6ms latency. I'm a very happy customer and would highly recommend and use Exascale again.

20 juni 2021
Logotyp för Exascale

Svar från Exascale

Thank you for the glowing feedback Tim, and choosing Exascale for your business leased line requirements.

Betygsatt 5 av 5 stjärnor

great service

great service, attention to detail, very helpful.

15 juni 2021
Logotyp för Exascale

Svar från Exascale

Great to hear you’re happy with your service from Exascale. Thank you for the feedback Ian!

Betygsatt 5 av 5 stjärnor

I am SO impressed with your company and…

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

30 april 2021
Omdöme utan inbjudan
Logotyp för Exascale

Svar från Exascale

Thank you for the glowing review Julie :)

Betygsatt 5 av 5 stjärnor

BT & Virgin Watch Out!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

7 januari 2021
Omdöme utan inbjudan
Logotyp för Exascale

Svar från Exascale

Thank you for the great feedback Dave! Pleasure to have you onboard as an Exascale Full Fibre customer.

Betygsatt 3 av 5 stjärnor

Disappointing speeds

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

17 december 2020
Logotyp för Exascale

Svar från Exascale

Hi Phil, We're sorry to hear you're not getting the most out of your connection. Could you please email support@exascale.co.uk with your full home address and that you're not seeing the full 150Mb speeds and we will arrange an engineer to visit your home.

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