Everyone ActiveOmdömen 

Extremely disappointed with Everyone Active.

I enrolled my daughter in swimming lessons, but after attending just one lesson she felt uncomfortable and did not want to return. I understand that businesses need cancellation policies, but charging £75 and not allowing any short cooling-off period or reasonable flexibility feels unfair and overly focused on money rather than customer experience.

To make matters worse, there is no clear email address available to submit a complaint or discuss the situation properly. For an organisation that works with children and families, I expected much better customer service and understanding.

Parents should carefully read all terms and conditions before signing up, as you may end up paying a significant amount even if your child cannot continue after the first lesson.

Very disappointing experience.

Whitwick & Coalville leisure centre is great but Cafe staff are not as helpful

I travel from Guisborough to Redcar leisure centre gym as often as I can with work commitments. I find the centre is equipped very well given an all round workout that is enjoyable, with machines that are clean and easy to use. Pool facilities are very clean and maintained too.
I find Staff are very polite and always helpful from staff at the front desk to the staff in the gym.

I attended a class as scheduled and subsequently checked into the spa without any issues, which further demonstrates that I was present at the facility that day.

Despite this, I later received an email stating that I had failed to attend the class and that I would be charged accordingly. Furthermore, my membership card has been blocked as a result of this alleged non-attendance.

This is completely unjust, as I did attend the class and relied on the assurances provided by your staff. Since receiving the notification, I have sent several emails seeking to resolve the matter and have received no meaningful response. I have also called multiple times in an attempt to have my card unblocked, only to be told that the issue had to be dealt with via email. Despite my repeated efforts, the matter remains unresolved.

I find the lack of communication and support extremely disappointing. I have spent a significant amount of time chasing this issue, causing unnecessary stress and frustration, yet I am still unable to access services due to a mistake that was not of my making.

I’ve been a member at Harrow Leisure Centre for a over a year now and honestly can’t fault it, the facilities are unbeatable for the price. The range of the equipment is amazing, and I have never had to queue even at peak times. The new Women’s Gym is just fabulous with many new equipment. I have made so many friends since joining the gym and its done good for my mental health as when I joined, I was unfit overweight and very unhealthy.

The classes are next level thought. My favourite classes are:

• Yoga with Kantilal. He is excellent at explaining alignment and my posture has improved so much.
• Pilates with Angela (exercise manager), Tania & Liz. Angela is very knowledgeable and motivating and her classes are perfect for all levels. Her instructions are so clear & precise that I can follow the entire class just by listening. Tania’s class is challenging but so encouraging that you want to do it every week as she uses pilate balls, round loop bands and long resistance bands, each class is unique and amazing. Liz is excellent at breaking down techniques as I’ve finally understood how to engage my core properly and you are refreshed by 9am on Sunday mornings.
• Zumba with Marina. Her classes are pure joy and she makes an hour of cardio feel like a night out, this is the most fun way to get fit. I love her playlist and the dances, such a fun class.
• Body Conditioning with Angela & Monica. I really look forwards to Thursday mornings as this class is an overall body workout and very effective, Angela starts at 7am which is perfect for people who are working full time. Monica always pushes you hard and explains the moves, brilliant at motivating and I’m seeing the results now.
• Core with Angela. My core feels much stronger, however still struggle to do scissors but my core has improved since starting this class and I am sure I will see further improvements.
• Spin with Monica. Her insane energy and playlists make me push much harder than I ever would on my own and leaves me dripping but buzzing.
• Body Pump with Sally, she always motivates us to lift heavier, best pump class in Harrow.
• Women’s Dance Fitness with Monica. Her energy if infectious, it’s a perfect mix of killer workout and party vibes, every class is like a party, and I leave drenched and buzzing. Am so super excited to dance in the new studio which opens this Saturday, can’t wait to party.
• Aqua with Monica – brings so much energy to aqua that you forget you’re exercising until the next day aches!
• Body Combat with Chantelle – love Sunday morning class, she is full of energy, and we have so much fun while working out.
• Sauna, Steam & Swimming – this combo is unbeatable for unwinding & I enjoy using these facilities after my classes. The swimming pool is large and usually warm so it’s not an ice bath shock going from the steam or sauna into the pool.

Reception staff are a credit to Harrow Leisure Centre, always greet you with a big smile weather its 6am or 10pm, I can name my favourite front desk team member who are Tola, Abdullah, Olivia, Ayesha & Rory, very lovely bunch of reception staff.

I am really looking forwards to the large new studio which opens this weekend and will have more capacity , which means more spots, more energy, but the same epic workout so don’t delay and join Harrow Leisure Centre today!!!

**A review update on The Greig Centre in Alcester**

I have been attending regular Pickleball sessions at the Greig Centre for several months but the standard of the equipment (the nets in particular) have degraded terribly. I and others have mentioned this to our activity leader Esther, who has raised the problem with her line management, who have said they do not have the “budget” to replace the damaged nets and provide two new nets. As replacement nets only cost £30, I am somewhat perplexed by this dismissive response to a reasonable request.

Having spoken to people who attend Pickleball sessions at other Everyone Active locations in Studley and Stratford upon Avon, they have perfectly adequate equipment available to them. Perhaps this issue can be addressed sooner rather than later to ensure five star customer satisfaction?

This is the only issue I have, as the sessions themselves are very popular and over-subscribed every week.

It’s a shame that the Everyone Active management team responsible for the Greig Centre is ignoring the concerns of regulars who make use of the facilities and only want to have decent quality equipment available, as this is what we are paying for.

thank you,many activities to choose from from morning to late evening,thanks again.

Very easy to join and the staff have been very helpful. Lovely clean facilities, with good range of equipment available.

Top experience all round, I highly recommend this place. One to one help with a particular issue and the PT Bradley knows exactly what exercises I need. He took the trouble to get my history as well and was helpful, thoughtful, constructive, encouraging. The new gym equipment is top of the range as well. The pool looks inviting. Could see that there's lots of other facilities, all in nice condition. The coffee in the cafe is excellent! Nice vibe and lots of staff around. Goods value for money. All round impressive and much appreciated 🙂

A great facility which is poorly managed. Broken things (showers, lockers, swimsuit spinners, water fountains) don't get fixed for months and months. The lifeguards are useless, and do not do anything when there are issues in the pools. The competition pool is almost always unavailable at weekends. They don't put up lane speed indicators in the training pool so everyone gets aggravated.

The improvements at the gym, have created a better training environment and demonstrate the gym’s commitment to providing members with high-quality fitness facilities.

I am very happy that I joined this walking sports group with Amelia.
It is such a lot of fun, and we choose to play pickle ball or table tennis.
Amelia always joins in, always smiling and helps us keep to the rules and remembers the score which most of us find difficult !
It is a really friendly group. You should join us😊

I really love aqua fitness classes, it is helping my mobility
with the disability I have. The classes are fun with your
fitness Instructers that you have. Big Thank You, and look forward future classes.

Tiddenfoot offers clean facilities swimming, and friendly and helpful staff. Would definitely recommend

I thought I had booked a swim at our local Everyone active sports centre.
Only to be told when I got there, had booked at the wrong site. Easy to do unless you are aware you have to scroll down to find right one. Lost £15.70 and had 2 very sad children

Holly Hill leisure centre is great. Easy to book sessions, helpful friendly instructors and staff and provides an affordable and fun way to improve fitness skills and health. Recommended!

Great place to go exercise with very friendly staff

Harrow Lodge is a fabulous sports centre staff very friendly fantastic gym and swimming facilities
What more do you want

The staff are always friendly and efficient. Our trainers keep things light, amusing and interesting. The Centre is always clean and tidy - the pool could be a bit warmer for Aqua aerobics just a small thing

The Pilates teachers, Receptionists and personal trainers are excellent and friendly. I am elderly and am treated with respect and helped enormously. My thanks to the Team.