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They do not offer refunds do not go here

I have always found the staff at Barnet Everyman helpful and I really like going there.
BUT - and it is a very big but - I was given a gift card with quite a lot of credit on it for my 75th birthday last year. For various reasons I could only use it once and then, this week, when I went back I was told the card had "expired" after a year. The Ts and Cs are written in tiny print on the card and no expiry date is given. I didn't know when the card was actually bought (ie. when the year started) and my health and caring responsibilities stopped me going again. So Everyman PLC has actually stolen quite a large sum of money from my gift card and I think that is absolutely unacceptable. I notice Everyman do not respond to posts here so I am not optimistic about hearing from them. If I don't hear from them I intend to take every opportunity I find to bring this to others attention.

Easy to buy tickets online and customer service is immaculate which makes the experience great! Just note that if you order tickets on the website, Everyman add a fee of £2.25 for the whole order and the app adds a fee of £2.25 for each ticket so make sure to book tickets on the website if you’re booking for more than one person online.

Very pleasant environment, happy professional staff

Brentford branch is terrible going to close soon.

For a very busy night the staff worked tirelessly to serve everyone on time, I couldn’t fault the service and professionalism. I work in hospitality and know how hard it can be on a busy night. I love this cinema, I go to the Cheltenham cinema, I go all the time. I would definitely recommend it, a lot of work colleagues go and also love it. I saw Wicked, and loved the experience I got from walking into the cinema to going home. The staff need a standing ovation, not enough staff on to address the demand and impatience of some of the customer's, some were very rude. I have no complaints. Paula

My son bought me a gift card for my birthday and trying redeem it online has been absolutely impossible. I have repeatedly tried to book in a visit to no avail. I have never used everyman before, and there is absolutley no chance I will after this. I am going to have to risk travelling to Lincoln and hope they will redeem it in person, and if not I will have to try odeon, as i have never had this trouble with them. Do not ever buy a gift card. I haven't even been able to enter the cinema yet, and I already know ill never visit again

Northallerton branch, our first visit but definitely not our last. Fabulous venue with art deco style interior design. Large bar, lounge, dining area. Very clean. Staff very friendly and attentive. Screen rooms were small and cosy with only 60 seats each, but with lots of room and side tables per seat. The sofas for two were a novelty. Drinks and food service to the seats inside the screen room was great. Great customer care. Highly recommended.

Our first time at this venue and it was pretty disastrous: we travelled 60 miles to see a Metropolitan Opera performance of a rarely performed Opera and our guest travelled even further but disappointingly the recording frequently broke down with a blank screen and no sound or vision. Despite the heroic efforts of James, the Manager, this intermittent problem persisted throughout the screening.
There is clearly a serious technical issue there which needs to be put right as a matter of urgency.
The screening was ruined by the intermittent sound and vision interruptions.
I cannot praise the Manager and his staff enough - they were the only positive of the evening. Complimentary drinks were served and apologies made and my understanding is that full refunds are to be given. We will see.
This cinema charges about 25% more than our local Vue cinema, presumably for the 'seat service' of food and drink. It might just be me but I find it distracting for people in adjacent seats to be drinking pints of lager and eating beefburger and chips during a film screening.
This was was our first and it will likely be our last visit to this venue.

My name is Charlotte Lewis I’ve been going to the Everyman in Hampstead for 20 years and I went one day to buy some tickets and I was told very abruptly with a lot of questions by the manager asked that I was banned because apparently I was violent and I had thrown a glass bars of a member of staff. I thought it was a joke. It was not. It was written in the computer. It had been discussed that had meetings about it and I requested some evidence to back this up when I asked you I throw a glass spot at and they told me I’d thrown it to a member of staff in Spielbergs, I I’m a sensitive person I would say delicate fragile I’m on the spectrum is a disability and sometimes I get bullied a lot for it months went by about nine months went by only to be told that it was all made up by two members of staff at Everyman because they didn’t like me. It affected my mental health when I was told I was banned and then I had done a violent act towards somebody which I knew not to be true I became very fragile. My doctor put me on anti-anxiety medication I lost weight and I felt so sad and so lonely that people could bully me especially as I’m on the Spectrum. Not one person from the Everyman has apologised about this joke that was played on me. It became a rumour around my neighbourhood and I went again recently to the Everyman again see if I could buy some tickets and the manager us Josephine was so cruel to me she said well we still don’t know if we can allow you in even though their actions towards me a criminal. I can start a civil case against them. It’s slanderous it was a hate campaign defamation of character and it’s all done on the Everyman property on Every Everyman. I am by the Everyman so if your child is on a spectrum or you are a fragile person and you find hate campaigns towards you and being bullied and lied about by members of staff at Everyman or Spielbergs heartbreaking then I suggest you do not go to the Hampstead and I suggest you do not go to Spielbergs in Hampstead God bless Charlotte Lewis , and just to say I still never had an apology . Out here and staff members in Spielbergs had a joke in their staffroom with a cartoon of a glass bar saying bring one home a joke towards me. I have the photo of it. Maybe I should go and have a chit chat with a lawyer.

Event booking is a terrible experience. We have tried for over a month to book a screening for a birthday party and it still is not done. The team is highly unprofessional. They can only be reached via email and take ages to respond. When they do, dates are proposed and then cancelled. Save yourself weeks of frustration and book an event somewhere else.

I go to Manchester Everyman almost every weekend with my partner Lil. Everything is outstanding from the drinks, food to the incredible customer services (Jack's a star!) - Find it very strange how low some of the scores are on Everyman's Trustpilot, by far the best cinema in this city.

Second visit to Plymouth Everyman cinema, comfortable seats, expensive tickets, generous ice cream sundae, far too warm and could do with increasing the volume, can’t decide if it’s worth the hour plus drive from home, probably not

Unexpectedly impressed. Easily the best cinema experience I’ve had. Comfy chairs, fresh popcorn, lots of space. I felt like I was hosted rather than treated like livestock. Prices are a couple of pounds higher than other local cinemas – but well worth it

Everyman never misses to provide a polished experience. We’ve visited the Brentford cinema multiple times and the staff and experience continues to be exceptional.

Great customer service, and lovely cinema experience. Staff are always pleasant and helpful at Gerard’s Cross branch

Very disappointed with the way Everyman Stratford handled my lost property. I left a brand new hoodie at the end of the final screening of the night and reported it first thing the next morning. Despite the timing and location making it highly likely it was picked up by staff, I was met with no effort to investigate properly, no apology, and no gesture of goodwill. The head of complaints said there’s “nothing he’s willing to do.” Really poor customer service and follow-up

I am a member for the second year as I enjoy the experience at my local venue. However the website frequently glitches, they're is no app for android only apple and customer services fail to respond to emails. I tried and failed to book tickets for myself and a guest on Wednesday and ended up having to call after receiving no reply from two emails. The customer service rep on the phone was lovely and helpful. I still have not received any reply to a further email or a confirmation email re tickets however. I tested again today and three days later, I am still unable to purchase any tickets. Having chosen seats and then trying to progress to selecting seat type, there is just a terminal response with a pulsing circle in the centre of the screen. Everyman really need to up their game re customer experience and satisfaction.

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Anne Runciman
0 reviews
GB
Rated 1 out of 5 stars
Over hyped, over priced over heated
Air-conditioning not working on one of the hottest days of the year. I asked several staff whether there was an issue as it was so hot in the bar and was told it would be better in the cinema itself. When we went into the screen it was hotter still, again I asked if the aurcon could be switched on. I was assured it would kick in once the film started. We waited and eventually heard the fans kick in. But to no avail, no cooling. The head of house made an announcement that free iced water could be collected from the bar as it was so hot.
This was supposed to be a special treat but tbh, we had to get them to change our seats as all I could see was the safety bar. The seats are not that comfortable and the cushion did nit help. The food was OK but the tables are inadequate for the plates. All in all it was a terrible experience and we will not be back. Overpriced, over hyped and overheated.
When I commented to tge staff on exit, I was told they had issues but had been assured the air conditioning had been fixed. It clearly had not and we should have been warned and refunded rather than endure that oven

We were at the York Everyman

My brilliant instructor Jack made such an exhilarating experience in the Ferrari...