Eurocom Omdömen 12

As a client from the EU i am now customer with Eurocom since 2021 and have a very good experience with them.

We primarily communicate using email and I must say that my experience so far is just excelent.

Shipping is just perfect. Products are packed very well and arrive always in good shape and on time.
Do not blame Eurocom for delays caused by carrier. That is out of the control of Eurocom.

To be honest I really dont understand all the reviews below?

For now I would say to all Eurocom staff.. KEEP IT UP!! and thank you for the great experience you gave us so far.

Only after pointing put that one of their models has now been discontinued longer than it was a current model did they retire the model of Commander(1). They were still trying to sell notebooks from 2016 are current model! stay away and one day they will go away

Worst company and purchase I’ve had to deal with in my life, couldn’t stress enough how much I advise to avoid these guys.
Spent around $5000aud in 2017 on a laptop from them (sky x7e2)
Computer constantly lost all power and shut off randomly when running most applications including video players or any game ( would last like 5-20 mins and loose power .
Support was so difficult to get a hold of , you’d be super lucky to get a hold of someone , most of the time going to voice mail (during business opening hours) which they never seem to check and call people back on .
When I did get help it was back and forth for so long and being an international customer they wanted me to pay for shipping for all the parts they sent even though I received a broken computer .

I spent 3 years of back and forth trying to get this computer fixed spending a lot of my own money to fix an expensive computer that never worked , eventually after so much wasted time and money and loss of interest in Computers from not having a working one for years I gave up and gave in an bought a new PC and gave up on this junk and this terrible company.

To add on to this , they make you pay for shipping out a replacement part for laptop that never worked and will only ship it with their shipping provider and try force me to return with that provider that costs a lot more the other shipping providers .
They said that having thermals regularly around 99c was normal

This company killed my passion .
Worst company ever!

Do not order from them, customer service is so cheap, I asked them a question and they were answering it two times and later they have stopped responding to my issue and no longer communicating with them. Very unprofessional, I regret I had to pay them $7K for the laptop and so many unprofessional employees there. Useless company, never order from them, there are many other better alternatives.

I bought the laptop from them Eurocom X9E2 and in December 2019 I have my screen replaced, I paid them $1250 and in June 2020 the screen get covered by dead pixels and I send them photo and asked for the warranty replacement and they have stopped to reply to my emails. Scammers! I going to contact to legal way with them.

I made a purchase on Friday, 2/15/19, of a GTX 1070 card for $886.00. I needed to replace an overheated, and damaged GTX 1070, in preparation for a gaming tournament in a nearby city, being held on 2/23/19.

I paid the maximum shipping to rush this delivery, but I received an email on Tuesday, 2/19/19, explaining:

"Eurocom has charged small amount (under $2.00) to your Credit Card. We would ask that you then go online or contact your Credit Card company, and then tell us exactly the amount charged to your account. This will verify that you are indeed the owner of this Credit card. Once we have this information, we can then charge the full amount of your purchase to your Credit Card without worry that the purchase is fraudulent. The small amount initially charged will of course be removed from the amount due. Your assistance in this matter is greatly appreciated. Thank you!"

The issue is that I did not read this email and respond until Thursday, 2/21/19. When I responded, it was already too late for them to ship the item on time, with the current shipping Method.

Eurocom offered to attempt to deliver the item for an unspecified cost, over night for a Saturday delivery, the same day as the event. The event is held at 2pm and requires me to use a powerful and reliable system, unlike Eurocom.

I have canceled the order and will purchase a new system for this event instead, as there is no guarentee that it would arrive in time for testing and installation. I will not be using or recommending Eurocom in the future.

I have been a reseller of Eurocom Laptops for 3 years now, and here is what you need to know.

They sell very high specification machines and the build reliability is reasonable, BUT their customer service is HORRENDOUS.

I mean TERRIBLE. Imagine having an issue with your laptop, and then having to wait through a 4 MONTH return process and they still don't fix the issue. Imagine sending emails and calling for updates, and they respond back to maybe every third one. Imagine when they do respond back, it takes them between 1 week and 1 month. Imagine when you get the laptop back, they don't even fix the problems.

This is exactly what happened to me when I decided to purchase one of the laptops I was reselling for myself.

Also, imagine dealing with tech support that is utterly incompetent when you have 20+ years of experience.

So all in all, please, take my advice, if you ever think that you may have a problem with the laptop you are thinking of purchasing from them, just don't.

You don't want to get stuck in their customer support black hole.

Go buy an Asus ROG or something. Heck, even an HP, as their Tech Support isn't nearly as bad.

I bought several Clevo laptops from them, they truly are the best reseller and they care. They also upgrade Clevo laptops that you don't even buy from them, and they sell individual parts unlike EVERY other Clevo reseller out there. The shipping is stupid fast for anyone who lives in Ontario, Canada - literally next day shipping for like 20 bucks. They also offer a 10% student discount which I have used many times. Simply fantastic.

E-mailed them a couple of days ago, but all I got in reply was a cut-and-paste response with a subject title that bore no relation to my query.