Eu Levi Omdömen 

I purchased a jean jacket online as a Christmas present for my daughter. It was too small so I initiated an exchange online and mailed back on 12/26/19. It took 3 1/2 weeks before I received the exchange which was also too small. When I tried to exchange the jacket again for one size up, I was told I could not do that. I could only mail it back for a refund and re-purchase a new jacket. I shipped it back on 1/16/2020 for and didn't receive my refund until 2/10/2020. I purchased the jacket for $99 and my refund was for $65. I will NEVER purchase anything from Levi again.

Worst customer service. Genuinely appalled. I ordered some jeans on the 6th January and I still haven't received them (28th Jan). They lied to me and said they'd left the warehouse then later admitted they made that up and they haven't even left the warehouse. Then they tried to blame DPD. They finally replied to my many phone calls and emails saying they'd refund me £50.47 but they actually owe me £51.49... and the money is still not in my account. Wow.

Seriously!!

I have contacted levi.com 4 times through 11 days. No reply at all!!! What is going on for levi.com??? They need to steep it up big time.

I ordered a shirt on Levi’s website and received an email saying it would receive it a few days later. It has now been over 2 weeks and when I track the order it says it hasn’t even left their facility - but the money has gone out of my account of course.
I have emailed them twice and heard nothing back. I won’t rest until they pay me back though.
I’m beyond amazed that a brand as big as Levi’s treat their customers this way. I for one will never order from them again.

Commande de 2 pantalons jamais livrés.
Livraison refusée par le home dépôt de Mérignac.
Plus d'un mois que je suis dans l'attente du remboursement de ma commande.
Jamais vu une telle piètre qualité de service de la part d'un site e-commerce.

Wore Levi’s all my life. Bought a pair of 510s. They are cheesy as could be thin, cheap. They are basically like knock offs of real Levi’s. I hope the company can find itself and make jeans they are capable of making.

I paced two orders, one on Dec. 4th it was cancelled 1 day prior arrival. Second order placed on December 5th, today is Dec. 11th and I have not received yet. Horrible!!

I bought 2 Levi tshirts from Macy’s last month a white one and a red one. Both T-shirts’ are in horrible shape. First of all these shirts are not cheap!! The red one has a Levi’s logo on the front and it’s worn off as if I’ve had the shirts forever!!! I’ve never had shirts last for such a short amount of time!!!! They are now “around the house” shirts. I paid waaaaay too much money for these shirts to look like this!!!

I ordered the women’s Levi Belted Trucker in August 2019 for their site. Nordstrom’s also advertised this jacket. The jacket I received didn’t have a tab and a silver Levi button on the elbows of the jacket the tab and button basically makes the sleeves of the jacket look less bulky. My complaint is stop the false advertising I paid for what’s pictured. I don’t like that crap! They refuse to post my review on the Levi website I should be given a refund sent the jacket back and still got the same jacket that’s not as pictured. Other websites have the jacket they sent me Levi you guys are a bunch of crooks!

Draag geen spijkerbroeken van Levi's of welk merk dan ook, maar ik ben gék op de t-shirts, truien en dergelijke

I order 2 time , always technical problem , i pay money get confirmation and wait wait wait , 2 weeks I call , oh technical problem , product stay in warehouse , please don’t order , they took us money for something , how many people who believe , I the person who got rip off ,, may be I have to report to criminal website , or rip off , I have direct experience , I can say it

I couldnt get a refund, just a coupon..... For a company this big, I expect a good customer service, but unfortunately didnt get it.

J'attends toujours mon jean commandé sur le site Levis :
1- livraison à un point relais qui refuse la commande car ne faisant plus partie des sites autorisés (Office Depot à Paris)
2- retour du colis chez Levis
3- Une solution alternative a été trouvée avec un renvoi d'un produit identique sur un nouveau point relais
4 - Levis ne m'a JAMAIS communiqué le numéro afin de suivre le colis et surtout d'aller le chercher.
5 - retour du colis et remboursement (en théorie).

clairement, A FUIR, NUL, INACCEPTABLE de la part d'une marque comme Levis...

Même problème avec colis privé, impossible d'obtenir son colis malgré des appels téléphoniques surtaxés à Colis privé... visiblement escroquerie organisée puisque au regard des témoignages je me demande pourquoi Levis ne réagit pas... d'autant que ce dernier à une responsabilité quant à l'acheminement de ses articles jusqu'au client... J'ai informé Levis par téléphone de mes difficultés, leur réponse étant qu'ils ne peuvent rien faire! Pathétique. Je vais donc demander un remboursement puisque je ne peux pas récupérer mon colis... En espérant que Levis sera réactif. Drôle de monde!

Commande passée le 27 juin, jamais reçue, toujours pas remboursé à ce jour ... La société en charge de la livraison (Colis Privé) m'a indiqué (10 jours après expédition) un retard ... Puis, après relance de ma part, je reçois un mail m'indiquant que le colis était perdu. Le 31 juillet, Levi's me propose un échange (sous réserve de disponibilité des produits) ou un remboursement. Je demande un remboursement. Mi-aout, toujours en attente de remboursement je relance la société Levi's. Je reçois un mail d'excuse m'indiquant qu'ils ont du mal à faire face aux demandes de remboursement nombreuses après la période des soldes. Début septembre, n'ayant toujours pas été remboursé et ayant eu la bonne idée de régler ma commande avec Paypal, je contact Levi's via le site Paypal. Je reçois une réponse évasive 5 jours après me disant qu'ils vont "étudier mon dossier" ... Aujourd'hui, toujours en attente de remboursement j'ouvre un litige chez Paypal, on verra bien ...

I seem to consistently have problems when ordering online from Levis, and they appear to be borderline fraudulent.

A couple of examples:

I placed an order for 5 items and paid by Paypal. Shortly afterwards I was sent an email saying that most of the items were no longer in stock and they would send just 1 item.

That's fine, but when I checked my credit card statement, I find that I have still been charged for all 5 items. I called Levis who agreed to refund, but admitted that the refund would not have come through automatically.

On another order, I returned an item using their own prepaid returns service. No refund was showing after a few weeks. Again I called Levis who confirmed the item had been received, but no refund had been arranged automatically.

I have had several similar instances. If you do use the Levis online store, I'd encourage you to check your bills very carefully in case you are victim to similar sharp practices as I was.

I will continue to buy Levis clothes, but will do so from Amazon or the high street as their own online operation falls far below the standard of service I'd expect.

My brother who was using levis already told me that Levis Jeans are really comfortable and long lasting.Levis is absolutely a nice brand on Jeans .

Levi's has worst customer service even with my jacket

Waits 10 days for any notification of shipment, receives none, emailed to ask what's going on, no reply in 2 days. Calls to ask about order and get the response "don't know - maybe something to do with the day it was ordered?" so cancelled on the spot.

I'm surprised the company hasn't gone bust, most useless I've dealt with in a long while.

J'ai commandé deux articles sur levi.com. Jamais reçu le deuxième et pas encore rembousé. Service client pitoyable. A fuir!!!