Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... Se mer
Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... Se mer
Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
Kontaktuppgifter
The Thomas Cook Business Park, Coningsby Road, PE3 8BL, Peterborough, Storbritannien
- 08458035434
- product@essentialtravel.co.uk
- www.essentialtravel.co.uk
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2 tn omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful and slow service
Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.
20 november 2024
Omdöme utan inbjudan
Worst service ever
Worst service ever if I had the option I would give it 0! They are quick to get high premium money but when it comes to a claim they mess you around. Took them 5weeks to look at my claim to finally giving a pathetic reason for not giving compensation. I advise not to go with this service.
20 augusti 2024
Omdöme utan inbjudan
Rubbish travel insurance services
Rubbish service! When it comes to buying something they are very quick and easy but when it comes to make a claim they start playing and sending you from one place to another. Very poor service
19 maj 2024
Omdöme utan inbjudan
I'm stuck in bali at the moment I need…
I'm stuck in bali at the moment I need medical attention I paid for first class cover. But tried to ring and email this company. I will be taking legal action as soon as I return to the UK. This company sells you a policy with a 5 star rating when really it only has a 1 star rating this is breaking the law and I will be suing this company for every expense I receive while on holiday
16 april 2024
Omdöme utan inbjudan
Unreliable / do not use
My advice is to not use this company even though they do seem to exsisit. My reasons why are below.
I used Essential travel holiday insurance. It was quick and simple to buy. On my flight home my luggage (a bike) went missing. I have phoned Essential travel 4 times (once per day) they take my details and say someone will phone me back and they never have. Yesterday I phoned them for the 5th time and insisted on staying on the line after telling them about my dealings with E.T. thus far, I was put on hold and after roughly 5 minutes was disconnected so as of yet, I have still not managed to open a case file with Essential travel re my missing luggage.
20 september 2023
Omdöme utan inbjudan
Great
Scholarly Essay Writing is a critical piece of formal instruction and in light of that numerous schools and colleges lay accentuation on scholastic written work.
8 juni 2022
Omdöme utan inbjudan
Travelodge sudbury ont
Made a reservation on the phone with the travelodge in sudbury ont. I asked if there will be a deposit and they told me NO..
SO. I drove for 3 1/2 hours and get here... they asked for a deposit....so we got into our room...there was a hole in the wall.....the toilet didnt flush... and there was 2 towels for 3 people..
So my hubby complained.. we moved rooms... there was dirt all over the walls and it was nasty... so.we complaint again....they moved us to another room.... well this one stinks like cigarette smoke.
This is the first AND will be the last time I ever step foot in a travelodge in Sudbury Ont
23 maj 2020
Omdöme utan inbjudan
Very easy transaction
9 mars 2020
Omdöme utan inbjudan
easy to use good service
14 februari 2020
Omdöme utan inbjudan
The service i received was probably the…
The service i received was probably the best ive had in 30 years, nothing was to much effort the customer service representative was very accommodating and listened to my wishes and needs i cant thank her enough for helping me arrange cover for my 3 young daughters. I finalised the cover with a very pleasant feeling and complete happiness that everything was covered. Thank you so very much.
22 december 2019
Omdöme utan inbjudan
Great staff. Website issues.
Your staff were wonderful when you finally got to talk to someone. My issue was your website which isn’t working properly and wasn’t 2 months ago. I don’t understand how the issue persisted for so long.
17 november 2019
Omdöme utan inbjudan
Svar från Essential Travel
We are thrilled that you received great service when you spoke to us but we are disappointed you came across some site issues! We are keen to investigate this further, can you please fill out this form? https://help.holidayextras.co.uk/hc/en-gb/requests/new
Thanks Gerald!
does what it says on the tin.
12 oktober 2019
Omdöme utan inbjudan
Svar från Essential Travel
We are delighted that you are happy with the booking that you have made and we look forward to hearing from you in the future. 😀
Easy to navigate app
Easy to navigate app. Written documenta available through post i
25 september 2019
Omdöme utan inbjudan
Svar från Essential Travel
We are so happy to hear that you found the app easy to use. We also hope you had a lovely time on your holiday and hope to hear from you again in the near future. 😄
Problem-free booking
11 augusti 2019
Omdöme utan inbjudan
Svar från Essential Travel
We are glad to hear that you were able to take advantage of our problem-free booking process! 😃 We hope to see you again soon!
Helpful and easy :)
9 augusti 2019
Omdöme utan inbjudan
Svar från Essential Travel
That's so great to hear! We hope you had a great trip to match :)
Straightforward process and good value
Straightforward process to get a quote online and best value for money we could find.
1 augusti 2019
Omdöme utan inbjudan
Svar från Essential Travel
That is just what we love to hear! We hope you have a fantastic time when you travel and look forward to being of assistance in the future. 😀
Ive booked with Essential travel for…
Ive booked with Essential travel for years and while ive never had to make a claim myself I was with my Son and his family once and my Daughter in Law was taken into hospital in Spain - Essential travel were fantastic and made the whole claim stress free during what was already an upsetting time making it one less thing to worry about
30 juli 2019
Omdöme utan inbjudan
Svar från Essential Travel
We're so glad to hear that your claim was dealt with so swiftly. We really hope that your daughter-in-law was well looked after in Spain and that you all still managed to have a great time away! 🙂
Easy to deal with on the phone but not…
Easy to deal with on the phone but not by email. I use them because they cover you for personal injury whilst coastal sailing in France. This is not covered on an EHIC. You have to ring for a quote though as they do not come through by email even though they say they have sent it.
27 juli 2019
Omdöme utan inbjudan
Svar från Essential Travel
We're sorry to hear that you experienced this issue with receiving your quotation via email. However we're pleased that you were about to get this resolved over the telephone and that we were able to provide you with suitable cover for coastal sailing in France. If we can assist you with anything else going forward please let us know. 🙂
Useless - Worldwide does not mean worldwide
Extremely disappointed with Essential Travel. Having been customers with annual travel insurance which will expire mid trip I phoned to check whether I need to renew ahead of a new trip and following some questions they wanted to refer to the underwriter. I have just found out that their underwriter will not renew our son's policy because they are not prepared to cover his trip to Columbia because it includes a 5 day hike in the forest by the Amazon.
What is the pojnt of advertising that they cover worldwide when they clearly only want to cover the bog standard trips? To add insult to injury they have taken 48 hours to tell me this leaving me virtually no time to arrange a new travel cover.
25 juli 2019
Omdöme utan inbjudan
Svar från Essential Travel
We're really sorry to hear that we are unable to cover your son for his hike and for the delay in reaching this decision with our underwriters. Although this decision is down to our underwriters and we would be unable to alter the outcome, if you would like to register a complaint about this issue, please email insurancecustomerteam@holidayextras.com and we will be happy to look at your experience further.
Sarah Jane was a wonderful adviser who…
Sarah Jane was a wonderful adviser who gave me very good support and advice when renewing my insurance.
21 juli 2019
Omdöme utan inbjudan
Svar från Essential Travel
That is exactly what we love to hear! We hope you have an amazing time whilst you are away and look forward to speaking with you again next time. 🙂
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