esolutions.free2move.com Omdömen 5

We bought a new car from BYD and received a free charger from eSolution Free2Move. Sounds great at first – but it really isn’t.

After just nine months, the device stopped working. And instead of helping us, they’ve made our lives as difficult as possible.

First, they asked us to get an electrician to check everything – at our own expense. We did that. Then we received another email with additional requirements for what the electrician needed to do. So we had to pay for a second visit.

In the end, it turned out that the issue was not on our side at all.

And now the worst part: they want us to send the charger back at our own cost so they can inspect it. And if they decide that the problem is somehow our fault, we have to cover all the costs.

I’ve rarely experienced such poor customer service. No understanding, no support – just obstacles and extra expenses.

Honestly, save yourself the trouble and choose a different charger.

Mai avuto a che fare con un post vendita così tristemente scadente. E' da maggio 2025 che ho aperto un ticket (N.00072239) riguardo una wall box non funzionante sin da nuova (già questo, indisponente...). Dopo mesi di attesa, finalmente in Novembre mi è stata ritirato il dispositivo. Ora, a fine Dicembre, sono ancora senza informazioni sullo stato della box. Un parto durerebbe meno. Dò una stella perchè ZERO non è possibile. Per quel che mi riguarda, questa azienda ha CHIUSO.

No existe servicio técnico.
Una vez que has pagado no solucionan ningún problema.
La estación de recarga de mi garaje no funciona desde el 27 de octubre, les he escrito y llamado muchísimas veces pero nadie soluciona nada.
Me siento estafada.
Jamás recomendaría esta empresa

Estafa.
Ni funcionan sus productos ni solucionan nada.
Acaban ignorándote y se quedan con tu dinero.

Mon eProWallbox de Free2move esolutions est tombée en panne après seulement 27 mois d’utilisation, soit à peine trois mois après la fin de la garantie...
Le service client n’a proposé aucune solution de réparation, seulement l’achat d’une nouvelle borne à tarif « préférentiel » !
Au vu de mon expérience, je déconseille vivement cette entreprise.