Eskom Omdömen 4

I could not understand what you meant about a company I can trust.

Extremely bad service and customer care line.

Eskom is horrible in the most painful way and I wish the company can close down forever because there is no service at all that is being offered and the people responsible for reconnecting electricity should all be fired and never work again in their lives because clearly they do not care about people and how are they suffering since they do not have electricity. Eskom is nothing but a waste of a company that should close down and never exist again if it is going to work like this. People pay the full price they owe but no reconnection of electricity that they are getting whereby I was promised many times now that I will be reconnected for almost two weeks now but still nothing. It’s sad that we are dependent on this company for the supply of electricity but we are being treated as animals when we are about to be serviced. What is happening is inhumane and it seems like there is no such thing as punishment for people responsible for serving people in the right manner. I will finish this whole December without electricity for no reason because nobody is communicating with me in terms of why am I not getting a reconnection, it’s very quiet and at that time people were promised to come at my place but till now nobody has arrived to assist me. I hate Eskom and the people deserve better that what we have which is getting us angrier day by day to a point of losing all hope to it.

Title: Eskom's Ineffective Customer Service in KZN

Description: Latest Ref Number 1037240883

My aunt has been without electricity at her home in KZN since Sunday evening, even though she bought token which can load. Despite numerous phone calls to Eskom, we are met with the same excuse: "Your meter is not registered." We are told that the local station cannot assist and that the issue is national and must be handled by a different department.

However, whenever we try to escalate the issue to the national office, we are told that the local station is responsible for meter registration and that we must contact them again. This is a clear case of passing the buck and not taking responsibility for resolving the issue.

I am extremely frustrated with the lack of progress and the ineffective communication from Eskom's customer service team. As a paying customer, I expect a better service.

Request:

We urge Eskom to take immediate action to resolve this issue. I request that someone from the national department contacts us to provide a clear plan of action to resolve the meter registration issue and restore electricity to my aunt's home as soon as possible.

Contact Information:

Tom Khubisa