The assistant manager of the Portsmouth Cascades store should be ( in my opinion) should be the Store manager. Fantastic customer service, nothing I asked for was an issue. Went above and beyond for m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wanted a watch battery changing for a tissot watch bought from this store, told there's a 4-6 week wait due to 'covid' and having to be sent away?!! 4 staff standing around doing nothing, referred... Se mer
Företaget har svarat
Great service, can highly recommend Fern, Dan and the team. Service was so good and they really cared, I came back a few weeks later for a second watch. Thank you all, see you again soon.
Företaget har svarat
The young man who served me, made me feel hurried and kept talking to other people whilst trying to attend to my enquiry. His manner was one of indifference and self importance. On arrival, he was sca... Se mer
Företagsinformation
Om Ernest Jones - Portsmouth Shopping Centre
Skrivet av företaget
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Kontaktuppgifter
Unit 51, Cascades Shopping Centre, PO1 4RJ, Portsmouth, Portsmouth, Storbritannien
- 02392870398
4,4
Utmärkt
12 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Great service, can highly recommend Fern, Dan and the team. Service was so good and they really cared, I came back a few weeks later for a second watch. Thank you all, see you again soon.
18 oktober 2023
Omdöme utan inbjudan
Svar från Ernest Jones - Portsmouth Shopping Centre
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Fantastic Customer Experience
The assistant manager of the Portsmouth Cascades store should be ( in my opinion) should be the Store manager. Fantastic customer service, nothing I asked for was an issue. Went above and beyond for me. Unfortunately I’ve got Motor Neurone Disease and the watch I’d recently purchased was no longer able to fit comfortably or correctly so without a thought he offered me to look for something more comfortable, he was attentive, friendly and professional.Thank you Dan.
14 oktober 2023
Omdöme utan inbjudan
Svar från Ernest Jones - Portsmouth Shopping Centre
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
An Incredible Retail Experience . l went to place a repair to a…
Yesterday l went to place a repair to a ring into the Portsmouth branch of Ernest Jones. We were served by a young lady called Jennifer. She was Mia helpful, informative, personable and professional. After processing the repair and advising us of the procedure we went on to look at diamond rings as a 25th anniversary gift for me. Jennifer was extremely helpful and knowledgeable about the items we looked at and made it a very special event for us. Jennifer added to the whole experience in both areas of retail and repair work plus advised us of valuations for insurance purposes. She is extremely versatile in her role and abilities. She is a true asset to your company and definitely an assist l would ask for to assist me with further visits to your store in Portsmouth.
24 mars 2023
Omdöme utan inbjudan
Wanted a watch battery changing for a…
Wanted a watch battery changing for a tissot watch bought from this store, told there's a 4-6 week wait due to 'covid' and having to be sent away?!! 4 staff standing around doing nothing, referred me to H Samuel who are partners apparently so send it to same place?! Pointless referral. Went to Timpsons who did it in 20 mins and pressure tested it and everything, no issues!!!! Why doesn't the store obtain the equipment to offer this service in store like timpsons does , also it would give the staff something to do!
7 oktober 2021
Omdöme utan inbjudan
Svar från Ernest Jones - Portsmouth Shopping Centre
Hello there, Thank you for taking the time to write this review. I am so sorry that you were unhappy with the time scale for your battery change. Not all our stores are equipped to change a battery in store, and certain Prestige brands watches are required to be sent away by the manufacturers. However I will pass this feedback on to see how we can improve in the future. Kind regards Luke
Very friendly Staff, great service
Very friendly Staff who always provide a great service and are always extremely helpful
2 juli 2021
Lovely store with the most helpful…
Lovely store with the most helpful staff. You are made to feel very welcome and the products are amazing. A great store to visit if you want something special.
30 juni 2021
Great service.
Always enjoy doing Buisness with Kelsey at Portsmouth. Very knowledgeable and professional.
17 juni 2021
Customer service
The young man who served me, made me feel hurried and kept talking to other people whilst trying to attend to my enquiry. His manner was one of indifference and self importance. On arrival, he was scanning another member of staff for theft. Most inappropriate! He also made me feel like a criminal when I was trying to decide which item to buy. As soon as I put a bracelet down it was whisked away so I could not compare items. The product was fine but the service was very poor.
11 juni 2021
Wonderful custom service!
Brilliant customers service, very friendly and upbeat. Quick turn around on a reign re-size, would defiantly use again!
25 maj 2021
The staff are always polite
The staff are always polite , professional. Always
attentive to detail & listen to the clients wishes & requirements
18 maj 2021
Superb sales staff with excellent support and advice
This store offers an individual approach to supporting the customer purchasing the right watch for their taste and price band. Always a pleasure to deal with these guys.
12 maj 2021
Customer service very good
Customer service very good, lady that served me was very polite, will definitely be coming to you again
11 maj 2021
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.