From start to finish the company was amazing. Easy to order and upload a photo. The engraving is perfect. My rainbow puppy is now with me in my heart and near my heart always. Order was fast, quality... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Arrived, very pretty and I think medics are more likely to notice it and read it than just a plain medic bracelet (I was told once that they don't look at them). Lets hope I never need it, but better... Se mer
I was looking round for a cake server and knife for our wedding and came across engraved memories and I honestly cannot recommend them enough 🥰🥰 The cake server and knife are simply stunning... Se mer
Företaget har svarat
George is an absolute star. I made an error when ordering I used my old shop account and it was registered to my previous address. Parcel was sent back to engraved memories. Quick telephone call to ex... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop now for quality personalised gifts and keepsakes, perfect for any occasion. We have a large selection of beautiful pendants, lighters, keyrings, bracelets and many more!
Kontaktuppgifter
21 Barons Mead, SO16 9TB, Southampton, Storbritannien
- +44 7311230131
- info@engravedmemories.co.uk
- www.engravedmemories.co.uk
4,4
Utmärkt
195 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best choice
Best choice
they offers a wide range of products for all occasions
9 september 2024
Omdöme utan inbjudan
Svar från Engraved Memories
Hi Henry, Thank you for the wonderful feedback! We're so happy you found the perfect choice with us.
The website has grate...
The website has grate design tools that make personalisation easy and fun.
23 augusti 2024
The turnaround time was faster than…
The turnaround time was faster than expected. Received my order in plenty of time, thx George!
6 augusti 2024
The engraving is precise and detailed
The engraving is precise and detailed. Im so impressed with the quality.
13 augusti 2024
Engraved Memories made our wedding…
Engraved Memories made our wedding gifts extra special. Our guests loved them!
15 augusti 2024
The website is easy to navigate and the…
The website is easy to navigate and the ordering process is simple.
14 augusti 2024
Great selection of products to choose…
Great selection of products to choose from. I found the perfect gift for my moms birthday.
15 augusti 2024
Excellent customer service
Excellent customer service! George helped me with a design question and was so patient.
20 augusti 2024
Fast shipping and beautifully packaged
Fast shipping and beautifully packaged. The presentation added an extra special touch.
6 augusti 2024
The perfect gift
The perfect gift! My friend loved the custom engraved watch. It was so thoughtful and unique.
4 augusti 2024
Absolutely stunning craftsmanship
Absolutely stunning craftsmanship! My personalised necklace turned out better than I imagined.
30 juli 2024
Memory boxes
I received 2 beautiful memory boxes from this company. Customer service was good.
25 juli 2024
Omdöme utan inbjudan
Avoid at all costs
Ordered a christening certificate holder. Waited 3 week for it to turn up was then told there were none available after ringing for 2 days to get hold of "george". Forgot to email and would issue me a refund. Rang back a week later still no refund. Was told will be next few days. Another week goes to past no refund and now wont answer my calls. Avoid at all costs.
1 juli 2024
Omdöme utan inbjudan
Svar från Engraved Memories
Dear James,
We are truly sorry to hear about your experience with your recent order for a christening certificate holder. We understand your frustration and disappointment, and we want to assure you that we are taking this matter very seriously.
We apologize for the delay in receiving your order and the subsequent communication issues. We have investigated the matter and can confirm that a refund was issued within a week of your initial phone call.
If you have not yet received the refund, please provide us with your order number and any additional details so we can expedite the process.
Thank you for bringing this to our attention. We value your feedback and are committed to providing excellent customer service.
Sincerely,
George Balasa
Pendant for my son
I received my order .its beautifully done received in good time .my son will be so happy .thankyou .
18 mars 2024
Omdöme utan inbjudan
Excellent service and product!
Reading the reviews really shocked me as I got excellent service from engraved memories. I ordered a Personalised Floral Sentimental Large Crystal Token. It came but with a mistake on the inscription. I emailed but then decided to ring. George answered my call, told him about the mistake and the item was re sent engraved correctly within 48 hours. I was really impressed so I’m really surprised others had such a negative experience as mine was positive. Item was beautiful and just what I wanted. :)
22 december 2023
Omdöme utan inbjudan
AVOID!!!
AVOID!!!! AVOID!!!!! AVOID!!! SCAM!!
I would rate lower than 1 star if I could. How can they even call themselves a company when they just take peoples hard earned money and don't actually send the product?? Goodluck trying to get a reply out of them. They ignore their emails and messages. DISGUSTING.
14 december 2023
Omdöme utan inbjudan
Svar från Engraved Memories
First and foremost, please allow us to extend our sincerest apologies for the frustration and inconvenience you have experienced. It is deeply concerning to hear that you feel let down by our services, as it stands in stark contrast to the high standards we aim to uphold for all our customers. Your feedback is invaluable to us, and we take it very seriously.
We understand how disappointing it can be not to receive a product you've paid for, coupled with a lack of response from our support team. This is certainly not the customer experience we strive to deliver. We are committed to investigating this matter thoroughly to understand where our processes may have failed and ensure that corrective measures are taken.
To help us address and resolve your issue as swiftly as possible, could you please provide us with your order number or any other details that could help us locate your records in our system? You can contact us directly at info@engravedmemories.co.uk, where our dedicated customer service team will prioritize your case.
We are determined to make this right by you and would appreciate the opportunity to discuss how we can regain your trust. Your satisfaction is our top priority, and we are eager to work with you to find a satisfactory resolution.
Thank you for bringing this to our attention, and once again, we apologize for the inconvenience you have experienced. We look forward to hearing from you soon.
I would give 0 stars if possible
I would give 0 stars if possible.
Ordered a photo watch on 1 December as a Christmas present. Expected delivery was 13 - 16 December.
On 12 December I received a message saying that the item I ordered wasn’t in stock but that I could have a different colour. I refused and asked for a refund.
I have sent 3 messages, rang and also texted this company but NO RESPONSE.
DO NOT ORDER FROM THIS COMPANY
13 december 2023
Omdöme utan inbjudan
Svar från Engraved Memories
Dear Mrs Beadsley
Thank you for taking the time to share your feedback, and please accept our sincere apologies once again for the inconvenience you have faced. We are genuinely sorry to hear about your experience, especially after the disappointment of the inventory error and the impact it had on your planned Christmas present.
As previously mentioned, we acknowledge that there was a mistake on our part regarding the stock levels of the photo watch you ordered. We understand how important it is for our customers to receive their orders, especially when they are intended as special gifts. Immediately after recognizing the error, we aimed to rectify the situation by offering an alternative and proceeding with your preference for a refund without delay.
We are concerned, however, to learn that you have faced difficulties in communicating with us following this issue. Despite our efforts to ensure a smooth refund process, it's clear that we have fallen short in providing you with the timely and responsive customer service you deserve. This is not reflective of the high standards we set for ourselves, and we are taking your feedback very seriously.
To ensure that your refund has been processed correctly and to address any remaining concerns you may have, we would appreciate the opportunity to speak with you directly. Could you please contact us at info@engravedmemories.co.uk.
We value your trust and are eager to demonstrate our commitment to making things right. Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our company.
Don't expect a response from supplier
It has been 8 working days since my order was posted. Company policy states it should take no longer than 3 days to be delivered.
When trying to contact the company I was told to wait a full 2 weeks which is against their own policy. Have been trying to get a response since and calls, online chats and emails have been ignored.
I don't have what I have paid for and now cannot get a refund due to being ignored. Terrible service when ordering such emotive gifts
12 december 2023
Omdöme utan inbjudan
AVOID AVOID AVOID AVOID!!!!!
AVOID AVOID AVOID AVOID!!!!!
ORDER TWO BRACLETS FOR GIFTS, AFTER A WEEK OF NO COMMUNICATION I EMAILED TO ASK FOR A DELIVERY UPDATE AN WAS ADVISED IT WAS ON THE WAY NEVER RECIEVED THESE AND BEEN BACK AND FORTH EMAILING WITH A MAN CALLED GEORGE WHO MAY I ADD IS VERY RUDE! I HAVE HAD TO GO TO MY BANK AND CLAIM THE MONEY BACK FOR THE ITEMS PURCHASED AS THEY STILL HAVENT SHOWN UP!!!! DO NOT WASTE YOUR MONEY ON THIS SHOCKING COMPANY!!!!!
1 november 2023
Omdöme utan inbjudan
Worst shopping experience. Very misleading company
On 26/09 I ordered a bracelet for my husband's birthday which was on 07/10. I chose Engraved memories over other Chinese companies as they claim they are UK company and I was hoping for quicker delivery and better quality. Even though their prices are almost double. Of course that was not the case. Ones I placed the order I told them I need it by 07/10 as it is a birthday present. George replied that they will do their best. According to their T&C they ship within 2-7 working days after payment which is taken immediately and deliver 1-2 days after unless is International. Well i am located in London so the delivery should not be international.
I never received a shipment confirmation from them.On 05/10 I emailed them to make sure I'll get it on time,I didn't get a reply. As you can guess I didn't receive it for my husband's birthday. Huge disappointment. Luckily i could track my order on the SHOP app and could see it's coming from CHINA.10/10 (2 weeks after I placed the order) I emailed again and they said that some of the items are DROPSHIPPED and takes 10-14 working days. This was never and nowhere mentioned before. Very MISLEADING. On 12/10 I eventually received the bracelet which overall looks ok but it came with a missing symbol (&) between the names (in my case words) and looks weird. Of course they tried to blame me for their mistake. They offered to send it back to to them to be fixed or a refund if i want to return it. I refused both as i wasted too much time,nerves and money with them.I could have ordered directly from China and would have received it quicker.
13 oktober 2023
Omdöme utan inbjudan
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