I placed an order on back ordered items and the customer care staff were very quick and friendly, letting me know my order was being processed. I have ordered from them before and never had an issue,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Even if there was a problem with the order (it was defective when I received it) I was able to solve this problem with the help of a wonderful person who took care of my problem. So everything went sm... Se mer
Your customer service pixies are ALWAYS AMAZING and leave me feeling over the moon! Jeeza is so prompt, kind, helpful and caring. She has helped me many times in the past few years when I had questio... Se mer
I had an issue with firstly receiving a damaged item, and then the replacement size not coming back in stock. Jezza first gave me a credit and assisted me immediately. When I needed further accommodat... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Kontaktuppgifter
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best customer service I’ve had in a long time
I had ordered a set for my wedding night that never came but I was too busy and not paying attention to my email. When I finally checked, I had multiple emails from Jezza letting me know there had been trouble with the order and doing her very best to accommodate me. She provided so much care, persistence, and timeliness to make it right.
Refund and then some!
I received a message stating that they were out of one of the items I ordered. When they told me this they offered me multiple options to solve this issue including a full refund if I wanted. I opted into store credit and received an extra 20% on top of what I had originally paid to use at a later date!
Amazing brand and service
I have been subscribed on and off to Empress Mimi for the past few years. Their lingerie is so well made and just stunning. Shipping takes a while but it’s free and by regular post so that is to be expected. Their customer service is stellar, I have dealt a lot with one of their reps Jezza who has always gone above and beyond to help me with any inquires or adjustments to my orders and subscriptions.
I love this company
I love this company, the products are so beautifully made.
Jezza in particular goes the full mile to be helpful and efficient.
Jezza is great,so helpful and responds…
Jezza is great,so helpful and responds super fast thank you for all of your help!
Best customer service!
My customer service representative- Jezza, addressed my issue rapidly and completely solved my issue with kindness and empathy.
Really helpful resolution from Jezza…
Really helpful resolution from Jezza thank you. All good!!!
Jezza rocks.
Jezza was extremely helpful, understanding, considerate and kind throughout my experience with Empress Mimi.
She was willing to try to adjust my order's size after I placed it even though it was a long shot and was calm and kind to me when I got impatient and confused about the way my order arrived.
I could not be more pleased with my experience and I would highly recommend giving Jezza a raise if I am allowed.
Jezza was exceptional and truly made me feel like an empress.
I will be recommending this company to all my friends and will be returning when I need something elegant.
Thank you!
Jezza went above and beyond in helping me out! She was not only super quick to respond, but also extremely thorough with every answer and step of the process. I felt completely supported, and she made the whole experience stress-free by managing my queries and delivery with such care and efficiency. Truly impressed —thank you, Jezza!
Lovely pieces, great customer service, but sizes to be improve further
Empress Mimi offers a lovely range of out of this world lingerie, with constant promos, points and subscription programs. I love the pieces are customisable in terms of the fit, however, I feel like some older models run smaller... the difference between a bra from more recent sets compared to older ones is crazy, they cups fit too big, but then going a size down affects the fit on the back and such, it can be a bit difficult sometimes to find a good fit. I will say their customer service is quite good however, they are very helpful and super nice.
Very good customer service
Friendly responsive amazing!
Client support was great thanks a lot
Upgraded to Empress subscription box
I purchased the Queen subscription box for Christmas in 2023 as a gift for my wife…she has enjoyed each and every piece of lingerie that had been sent. The items very well made and look great on her. I’ve now upgraded to the Empress subscription for her…well worth the money to see her wear some very sexy lingerie. I would highly recommend the subscription boxes as a gift…you won’t regret it!
Great customer sercice from J*zza
Great customer sercice from J*zza - outlining my options to pause and ultimately stopping my subscription. Always friendly, informative and polite. 😊
Jezza is the best
Jezza is such a kind and lovely professional. She went the extra mile in order to solve my problem and she did. It’s always a pleasure to deal with her. She is really from another planet. Love her !!!!
Jezza was helpful and attentive and…
Jezza was helpful and attentive and replied in a timely manner
Efficient and top notch service
The subscription did not work for me because sizing is difficult. But the service have been really helpful and efficient
Jezza is a customer service queen!!
While the sets are beautiful, what made this purchase worth it was the customer service. I hadn’t realized how long the shipping took when I placed my order—which I was hoping to have before my first wedding anniversary. Jezza was a literal life saver! She helped me make the order express, and did everything she could to make sure I had my order before my anniversary trip (which I did!). My husband and I are both grateful lol.
Thanks so much Jezza!!
Jezza was very helpful and…
Jezza was very helpful and knowledgeable. She was able to help me with that I wanted once I clarified exactly what I was trying to do.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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