I have set up many pension plans. So far these guys have been the most difficult. My representative is good and patient when I get them on the phone. The response time is good. However, their directions and communications are not good. An example: was told to send everyone "the employee starter kit.” The obvious thing would be to go look for a link to this “kit.” After asking about where to find the link to “the kit” it was explained that “the kit”was all the attachments to the email they had sent me. Overall, onboarding so far has not been easy. Having set up plans before this I know this would be much easier if they simply took the time to create a clear step by step guide…. Thankfully I am through the worst of it & Will update this as we start to operate the plan.

The follow up was consistent. They provided a timeline and kept to it. Every issue along the way was promptly addressed and I felt the staff had genuine concern to get the job done. Special thanks to Rhosheca for her knowledge and professionalism.

The transition to Employee Fiduciary was seamless. Every step was explained and support was provided. Communication was excellent and all questions and doubts were answered in a very timely manner. Rhosheca Newton helped us and she was exceptional and patient throughout the process.

Employee Fiduciary has been an outstanding partner for our company's 401(k) plan. From day one, their team made a complex area of retirement planning feel straightforward.

one of the biggest reasons we chose Employee Fiduciary was their clear, low-cost pricing model. Their base annual fee is very competitive for small businesses and their asset based charge is modest compared to many business providers.

We've been with Employee Fiduciary for our company's 401(k) plan for about eight years now and it's been a refreshing change from the high-fee opaque providers we dealt with before. A few things stand out:

Transparent fees pricing - No hidden asset based fees eating into employee returns. We know exactly what we're paying for and why.

Responsive service - Every time we've had a question, compliance testing, plan documents, enrollment issues, their support team has responded quickly with clear, jargon-free answers.

Anyone looking for a low cost small-to-mid-size business 401(k) plan without confusing fee structures, I'd highly recommend giving Employee Fiduciary a look. Its rare to find a provider this straightforward about costs and this serious about fiduciary responsibility.

Our set-up leader was knowledgeable and super responsive throughout the process. Thanks!

Rhoscheca was wonderful to work with very helpful!

My employer transferred our funds to Employee Fiduciary. There are no representatives who come to the workplace to address any concerns. (this was true of the previous investment company and very helpful). So those of us who are not so savvy have no way to understand nor navigate.
In addition, It has been very difficult to simply access my account.

We have been working with Employee Fiduciary over the last 10 years to manage our retirement plan.  Wendy and the team at Employee Fiduciary have consistently provided excellent service and support.  When it comes to answering questions, the staff at Employee Fiduciary are always knowledgeable, patient and respond in a timely manner.  The excellent client support provided by Employee Fiduciary has been critical as we navigate plan changes and other issues that arise during the plan year.  We highly recommend Employee Fiduciary to businesses of all sizes.

Julie Merilatt is fantastic to work with!

Katrina was great to work with !! She was very knowledgeable, timely and friendly. The process was organized and easy to follow.

Knowledgeable and responsive staff. A pleasure to work with. Quality organization with a great business model. I highly recommend them!

Katrina was very responsive and knowledgeable for a complicated Solo 401(k) transition.

We've worked with Employee Fiduciary for more than a decade. If you want a real person, to answer your calls, Employee Fiduciary is right for you. From the employee level to the sponsor level the interactions with the entire team at Employee Fiduciary has been nothing short of exemplary. Their platform's ease of use and reporting capabilities have made the most difficult of tasks, easy. They are true professionals who care about their customers. We'll be with them forever.

Haley Dunnam provided a thorough explanation of the services EFC delivers & she answered the prospect's questions.

I have worked with Terry Tanner on multiple occasions, whether its connecting folks interested in setting up a plan here due to their open architecture nature and ability to access a variety of funds, or even getting Strive products added to the underlying platform. She's extremely quick to respond, beyond helpful, and a joy to reach out to.

I would like to give my gratitude to Kristal Fedorchenko and Jason Turk for all of their assistance at Employee Fiduciary. Jason's intervention and explanation helped me understand the process. I appreciate you both for going above and beyond with communicating and understanding my needs.

On 3/14/25, the CEO (also Owner) of Employee Fiduciary sent us a NOTICE OF TERMINATION OF SERVICES in response to the previous day's honest sharing here of our experience with the company:

Their negligence resulted in thousands of dollars of costs (double taxes, early withdrawal penalties, etc.) to us. They gave us a new rep, but the owner would not accept responsibility or reimburse us for the costs (except to waive a few hundred dollars of their fees).

Edited to add: We have experienced several issues with the company. When our accountant notified us of overcontributions to our 401k accounts, we immediately contacted Employee Fiduciary. Instead of quickly returning the funds, they told us to wait for year-end testing and the funds would be returned then. When we asked about the status of the return of funds 13 months later during tax preparation, they told that the testing was not yet complete! The eventual late distribution of funds caused significant penalties (thousands of dollars) to us.
Another issue occurred when we noticed that Employee Fiduciary deducted almost $25,000 from our account. When we asked for the reason for this deduction, they said that we had requested it. They forwarded to us a spreadsheet with the names of the employees that the funds were applied to. We told them that we did not recognize any of the names. They eventually acknowledged the mistake and finally returned the funds weeks later. (Trustpilot reviewed and verified this information.) So, you may really need to keep an eye on what this company is doing or it may end up costing you big time!

Have been so impressed with the responsiveness and service from my representative, Andrea West. She has helped me navigate some new situations and provided me with all the information and proper documentation to be able to assist my employees in a timely manner. Andrea is amazing and has made some tough situations much more manageable. Navigating the website and submissions has been user friendly as well.

Poor customer service. Website is not at all helpful. I will no longer trust them with my money.

Since the website address changed I needed help linking to the new one. I contacted Heather Hyatt for help she was out of the office so I called Jason Turk and he got me all hooked up in no time. I have enjoyed working with Heather, she has always answered my question in a timely manor and so friendly. She goes above and beyond with sending information about what's happening with our plan.