ElectroMarket.co.uk Omdömen 

1 613
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great product and customer service. My parcel was “lost” by Evri but Electromarket quickly arranged for a replacement to be sent, via In-Post, which I received the next day. I found customer service... Se mer

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Betygsatt 5 av 5 stjärnor

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... Se mer

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Betygsatt 5 av 5 stjärnor

The knowledge of the sales team is amazing and I listen to their advice and have purchased numerous items based on this and I’ve never been let down. The delivery service is equally excellent.

Företaget har svarat

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 613)

132 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

Angry and fuming

Update
I new this would end in tears so my parcel is missing.. yodel claim it was delivered to me but instructed that mo one would be in and to leave the parcel with a neighbour a clear instruction. Got home no card knocked at neighbour no parcel... can't speak to no one at yodel on live chat told i need to wait 2 days for them to interview driver. Fuming im just Fuming. This hole process has caused me nothing but stress im out of pocket with no product and a Christmas party in 3 days.

19 december 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Jason, we sincerely apologise for the issues you experienced with the item not arriving as expected.

I can see that there were multiple courier issues for your delivery, and as much as we try to do the best we can to resolve delivery problems it doesn't always work out the way we hope, especially at this time of year when all the courier services are so busy.

We are truly sorry for the problems experienced and for any inconvenience this caused you.

Team Electromarket

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, very prompt dispatch, product arrived day before it was due. Order to delivery about 18 hours.

13 december 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Sharon,

Very pleased to hear about the excellent service you have had and how quickly the order was with you.

Kind Regards

Betygsatt 5 av 5 stjärnor

Buy direct excellent service

Have previously tried to purchase through Amazon, and delivery never arrived, and Amazon were no constructive help,
Spoke to customer service agent at electromarket (Jordan) who was excellent after doing everything he could to help he explained that they offer a full service when bought direct with them true to his word the next day my daughters guitar set arrived, excellent service excellent company and will be buying upgrades direct through them.

11 december 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Dan,

Happy to hear about the excellent service you have had throughout the process.

Thank you for your review.

Kind Regards

Betygsatt 5 av 5 stjärnor

Absolutely fantastic service and…

Absolutely fantastic service and delivery and quality . Thankyou , so refreshing to do business with professionals .

1 december 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Vikki,

Really pleased to hear about the fantastic service you have had.

Thank you for your review.

Kind Regards

Betygsatt 1 av 5 stjärnor

Purchased a record player as a…

Purchased a record player as a Christmas gift, was delivered with the invoice clearly on show, displaying the items and prices.

Wouldn't recommend, will not use again.

Edit to address the response: The packing slip was in an envelope/pocket (normal SOP) however the line items were visible - this is solely down to the way it is folded, had it been folded properly (with addresses showing - again SOP) and without the line items on show, it wouldnt have been an issue.

4 december 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

We’re sorry to hear about your experience. We completely understand that having the packing slip visible may not have been ideal for a gift. For all orders, we include a packing slip so customers know exactly what’s inside. This slip does not show prices, as it is not an invoice, just a list of the contents of the package.

If you’d like to discuss this further, please don’t hesitate to get in touch with us.

Thank you for your feedback, and again, our sincere apologies for any inconvenience.

Betygsatt 5 av 5 stjärnor

Used a few times always great service

Used a few times always great service . Very helpful . Quick delivery 🚚 and great price
Fully recommend them

1 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Paul,

Thank you for your 5* review about the service and the product.

Kind Regards

Betygsatt 5 av 5 stjärnor

I can't fault Electro Market

I can't fault Electro Market. Individuals with whom I interacted explained everything clearly, readily gave further information and were highly personable. An excellent experience all round. I hope they earn a decent wage.

21 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Kim,

Thank you for your 5* review and the excellent experience you have had.

Kind Regards

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Xmas present

21 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Sue,

Pleased to hear about the excellent service you have had.

Kind Regards

Betygsatt 2 av 5 stjärnor

I ordered “MAX SOLOART JUNIOR ACOUSTIC…

I ordered “MAX SOLOART JUNIOR ACOUSTIC GUITAR 3/4 - SUNBURST” as a birthday present for my son.
Unfortunately it arrived absolutely battered. I sent photos of all the damage (all over) to ElectroMarket who said they could offer £10 off or I could hang about a day for a courier.
I explained that for £10 less I could have ordered one of their refurbished guitars - which would have been in better condition than what I received. And that as a blue badge holder with mobility issues returning an order (especially of that size) isn’t easy.
Not very helpful at all.
As my son has additional needs so not giving him the gift he had his heart set on (the next day by this point!) just wasn’t an option!

13 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Collette,
I'm sorry to hear that your order showed up in less-than-perfect condition. I can see from our email communication that we offered you a replacement order, a free collection and return for a full refund, or a partial refund if you were willing to hold onto the product with the scuff or two it has. We could have done that the following day for you. Unfortunately, you did not take us up on the useful/helpful options provided. These options are still available to you by the way. We are always here to help, if you'd like to discuss anything with our friendly customer service team.

All our best

Betygsatt 5 av 5 stjärnor

service

everything is outstanding from talking to someone to getting the parcel ,they could not do anything better

20 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi there Philip, Thank you for stopping by to leave us such an awesome review!

Betygsatt 5 av 5 stjärnor

very good stuff

very good stuff

20 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hello George, Thank you for taking the time to leave us a 5-star review!

Betygsatt 5 av 5 stjärnor

SNOW FLUID

Happy with the order, price etc.

3 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi,

Thank you for your 5* Review

Kind Regards

Betygsatt 5 av 5 stjärnor

I was really pleased with the sales…

I was really pleased with the sales person who sold me a Fenton microphone and speaker system. I had a couple of issues, so was really impressed with their Customer Services and how they dealt with me so efficiently to my satisfaction.

24 oktober 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi,

Thank you for your 5* review and how helpful the team have been for you.

Kind Regards

Betygsatt 5 av 5 stjärnor

It was very easy to make the order

It was very easy to make the order, delivery was very quick from day of order. The range of guitars and the support products were well coordinated which made it easier for a beginner to choose. Thank you

23 oktober 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hello Wendy, thank you for taking the time to leave us a positive review! We hope you continue to enjoy your recent purchase

Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service, very helpful staff, Excellent Snow machine 1800 great snow effect, Very quick delivery
Will buy again from this company 100%
Prospective clients ;- buy from this company for great experience

4 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi,

Really pleased to hear about the brilliant service you have had.

We look forward to helping you again in the future.

Kind Regards

Betygsatt 5 av 5 stjärnor

Great company

Product was exactly as described and delivered rapidly. Really pleased with this company.

20 oktober 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Shirley,

Thank you for your 5* Review.

Kind Regards

Dean

Betygsatt 5 av 5 stjärnor

Easy To Order - Great Kit

Comprehensive web site that is easy to navigate. Simple ordering process and you are kept in touch with the status. Invoice sent without having to ask for one. Item worked 100%.

30 oktober 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Phillip,

Thank you for your 5* review

Kind Regards

Betygsatt 5 av 5 stjärnor

Delivered very quickly

Delivered very quickly - the item was packed well & it was simple enough to make a order online

3 november 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi Clara,

Thank you for your 5* Review.

Kind Regards

Betygsatt 1 av 5 stjärnor

beamz f-1600

I bought a beamz f-1600 from this company for £429, the hazer has been nothing but a money pit. first test it would blast once and freeze after that. at this point contacted support where they asked me to send it back costing me £78 pounds due to weight .it was quickly sent back being told it had been tested and working. first test it did the same thing, after reaching out to support they suggested changing parts. this cost me £26.98 and £65 pound to have them fitted. all this didn't work I paid an independent electronics engineering £70 to check the machine where he found multiple dry joints and one board wasn't working at all. back to support who's last email was February showing the prices of the boards and then telling me they were out of stock. since then radio silence.

TLDR: machine cost me nearly £700 for a non function machine, I would not recommend buying from them they have never offered to replace the machine or take responsibility for the costs incurred

19 februari 2025
Omdöme utan inbjudan
Logotyp för ElectroMarket.co.uk

Svar från ElectroMarket.co.uk

Hi there, I'm sorry to hear that you have experienced issues with your purchase from 10/03/2023. In case you didn't know, you have 60 days from the original purchase to return/replace/upgrade your order. Following on from that, all of our A-grade products are covered by a 2 year manufacturing warranty. I can see that you returned the machine under warranty, and after extensive testing, our engineers reported that no faults were found. I'm sorry to hear that the courier costs were expensive. We recommend using a comparison site like Parcel2go or Parcelmonkey for competitive prices. We reimburse postage costs up to £20 if a fault is found with the product. As the 2-year warranty has now expired, although we would not look to repair the product at this point, we can supply parts from our supplier. I'm sorry to hear that the parts you purchased and had fitted did not resolve the problem. If you believe that there is a fault with one of the parts, we will happily test them for you. Please contact our friendly customer service team if you would like us to do so.

The reason we did not offer to replace your order is that you contacted us in June of 2023 to report the problem, which was a month outside of the 60-day returns/replacement period. We followed the correct process and arranged for the product to come back to us under the manufacturing warranty.

Please contact us anytime if you have any questions or further queries

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