I ordered a Tenways CGO009 e-bike (order #36709) on 20 May along with a helmet and lock. Two weeks later, nothing had shipped and I'd heard nothing about why. The real problem was the communication... Se mer
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Det här tycker kunderna
Quite simply - my new Volt Pulse bike is awesome! It arrived fully assembled within a few days of ordering and I've been riding around with a smile on my face ever since. The gruesome sweaty commute t... Se mer
Waited 5 weeks from when order placed to delivery because of stock problems, but it was worth the wait. Everything about the Volt Pulse is more than I expected. Sturdy construction, smart looking and... Se mer
I ordered a charger for an electric bike which I assumed would not be a difficult item to purchase.. However, after not receiving the item for 2 weeks I rang Electric Bike Store and they explained pay... Se mer
Företagsinformation
Skrivet av företaget
The Electric Bike Store one of the UK's leading e-bike retailers. Our head office showroom is based in London Bridge near Borough Market and is only a short distance from the City of London. The showroom stocks the latest and greatest electric bikes available on the British market. Here you can also arrange a test ride and demonstration. In recent years, the technology and design behind e-bikes have seen a revolution. With more efficient and stylish models hitting the market every year, our mission is to provide our customers with the best and most advanced electric bikes available in the UK!
Kontaktuppgifter
Ground Floor, The Sea Building, 127-131 Great Suffolk Street, SE1 1PP, London, Storbritannien
- 0207 378 4728
- info@electric-bike-store.co.uk
- www.electric-bike-store.co.uk
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Medel
129 omdömen
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Terrible communication
I ordered a Tenways CGO009 e-bike (order #36709) on 20 May along with a helmet and lock. Two weeks later, nothing had shipped and I'd heard nothing about why.
The real problem was the communication. I emailed several times and got no response. I only reached someone after ringing the shop directly. When I finally got an answer (3 June), I was told there was an unresolved issue with the bike, no other stock available, and no guarantee of when it would ever ship. Their own suggestion was that I cancel and buy elsewhere.
When I asked to cancel the bike, I specifically asked what would happen with the helmet and lock. That question was simply ignored, and they cancelled the entire order without ever addressing it.
To their credit, the refund was processed promptly the next day, and the staff member I eventually spoke to was apologetic. But if there was a fault with the bike, I should have been told weeks earlier, not left chasing my own order. I wish I'd bought elsewhere and can't recommend ordering online from this shop.
3 juni 2026
Omdöme utan inbjudan
Svar från Electric Bike Store Ltd
I think you have the wrong company Mark.
We're not Tenways.
Thanks.
Thanks so much
Thanks so much, everyone. My daughter is really pleased with her bicycle.
9 januari 2026
Omdöme utan inbjudan
I'm thrilled with my e-bike purchase
I'm thrilled with my e-bike purchase. The selection of electric bikes is diverse, the service is outstanding, and the pricing is excellent.
5 januari 2026
Omdöme utan inbjudan
No problem with my bike so far
No problem with my bike so far, i am not using it that much being a truck driver..you know...but i really enjoy my short trips with it
5 augusti 2024
Omdöme utan inbjudan
Really helpful staff
Really helpful staff. I have used them on several occasions and they have always been fantastic
31 maj 2023
Omdöme utan inbjudan
Very helpful advice and great products!
27 november 2021
Omdöme utan inbjudan
Couldn’t be happier with my Volt bike
Couldn’t be happier with my Volt bike. Great customer service
5 november 2021
Omdöme utan inbjudan
Very Slow Technical Support Response Time
Having recently bought a Volt ebike, it has been difficult contacting their customer support team concerning warranty issues. Their web site stated "our technical team can take up to 10 day to reply to enquiries". This is an unacceptably long period to wait.
Once contact was made, the issues were addressed satisfactorily. The bike itself, a Volt Regent, is very good and meets my needs. The only small problem is the "walk assist" mode of the Shimano motor, which is not as good as it could be.
I am pleased that Volt will be making efforts to improve the time they take to respond to customers.
7 augusti 2021
Omdöme utan inbjudan
Svar från Electric Bike Store Ltd
Hello Nigel,
Thanks for your feedback. I believe someone has already been in touch regarding this and hopefully, everything is in order for resolving your problem. It is extremely busy and we are making arrangements to combat this and reduce wait time and email response. We'll get the information updated on here in line with our current work hours.
Kind regards.
Really really good highly rate this…
Really really good highly rate this company perfect and not expensive at all.
4 juni 2021
Omdöme utan inbjudan
Second to none customer service.
The electric bike store's customer service is second to none. My bike charger disappeared and it was virtually impossible to find another. Luckily I found the electric bike store. They respond to customer queries really quickly and have a detailed knowledge of their products. I couldn't remember what my charger looked like exactly but this was no problem as they told me to send a photo of my battery so they could check it was the correct one. I ordered it only to realise that I wouldn't be at home when it arrived due to family responsibilities. I emailed them and they held onto it for me until I asked them to post it. It arrived quickly and safely and now I can use my bike again!
12 maj 2021
Omdöme utan inbjudan
Bought a new ebike a few weeks ago
Bought a new ebike a few weeks ago. They were really helpful and friendly. Gave me great advice. I am very happy with my bike, the awesome, immediate help with minor bedding in issues, and the whole service they provide all round. Highly recommend. James Sharpe.
29 januari 2021
Omdöme utan inbjudan
Good E-bike
Great range of electric bikes, very good service and excellent price. I’m happy with my e-bike.
14 juli 2020
Omdöme utan inbjudan
My daughter likes her bike
My daughter likes her bike. Thanks guys.
24 januari 2020
Omdöme utan inbjudan
I got a great E bike at this store
I got a great E bike at this store. The price was amazing along with the service.
25 november 2019
Omdöme utan inbjudan
Best service
1 maj 2019
Omdöme utan inbjudan
Great thanks
30 april 2019
Omdöme utan inbjudan
great custmer service
12 november 2018
Omdöme utan inbjudan
Motor Biking
Had my volt pulse about 3 weeks now and i am thoroughly enjoying the experience. The bike is just what i need to get me out and about and improve my fitness levels. Its everything the electric bike store promised. The bike was delivered to the Bridgend bicycle store as promised and when i went to collect it the handover was brilliant. all adjustments were taken care of and gent in the shop was really helpful and made sure i was happy before i left the shop. Brilliant service from electric bike store and bridgend bicycle store, thanks to both. My only gripe? should have bought one sooner and enjoyed the summer weather!!!!
6 november 2018
Omdöme utan inbjudan
Fantastic bike and 1st class customer…
Fantastic bike and 1st class customer service from Volt and Redline cycles Cabus. Highly recommend.
3 november 2018
Omdöme utan inbjudan
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