Purchase a garden shed in May from Elbec, then the manufacturer called me in August to let me know that Elbec hasn’t made the payment yet. I called Elbec and turned out that they have been placed into... Se mer
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Det här tycker kunderna
SMEETH DIRECTORS - FRAUD - ELBEC - SHIRE GB - SCAM - TAKE MONEY DONT DELIVER CAROLYN JANE SMEETH AND SIMON VICTOR SMEETH ARE DIRECTORS. SHIRE SUPPLY ELBEC WHO ARE IN ADMINISTRATION AND DIRECTORS ARE... Se mer
The quality of the greenhouse is good, and the instructions were good (there were some parts that were not clear, but we worked it out). Our order came missing some items, such as self tapping screws... Se mer
Very pleased with my 6x4 potting shed, overall a quality product for the price . Delivered spot on time A couple of nails needed hammering home & the odd screw straightening up but it’s a shed ! O... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av trädgårdsbyggnader
- Staketbutik
- Trädgårdsbutik
- Växthus
- Marktilldelning
- Trädgårdsarkitektursbutik
Skrivet av företaget
Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.
Kontaktuppgifter
Brookfields Garden Centre, NG3 5RW, Nottingham, Storbritannien
- 0115 965 9900
- customercare@elbec.co.uk
- www.elbecgardenbuildings.co.uk
3,0
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
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A happy customer
They delivered on time and with care. The building was complete and although the instructions didn't detail every single step, it's 4 sides and a roof!
Once built, it is sturdy enough and suits my needs.
4 oktober 2023
Svar från elbec garden buildings
Dear Chris,
Thank you for your positive review! We're thrilled to know that you had a smooth delivery experience and that the building met your needs.
We appreciate your understanding regarding the assembly instructions. Your feedback helps us improve our products and services.
Thank you for choosing us, and we hope your new building serves you well!
Best wishes,
elbec garden buildings
New shed
Good selection of sheds with enough information to make a choice.
Good value for price.
Delivery when arranged with no problems.
9 oktober 2023
Svar från elbec garden buildings
Dear Mel,
Thank you for your kind words! We're delighted to hear that you found our selection of sheds suitable and that the information provided helped you make an informed choice.
We're also pleased to know that you found our sheds to be a good value for the price and that the delivery went smoothly.
Thank you for choosing us for your new shed, and we hope it serves you well for years to come!
Best wishes,
elbec garden buildings
Excellent service from order to delivery
Great service
Everyone I spoke to very helpful nothing too much trouble.
It’s nice to call a company and actually speak to someone
Wouldn’t hesitate to use them again
From order to delivery excellent all the way through thank you
9 oktober 2023
Svar från elbec garden buildings
Dear John,
Thank you for your kind review! We're thrilled to hear that you had an excellent experience with us from ordering to delivery.
Our team is dedicated to providing top-notch service, and we appreciate your recognition of their helpfulness and responsiveness.
We understand the importance of being accessible to our customers, and we're glad you found it easy to reach out to us.
Thank you for choosing us, and we sincerely appreciate your kind words!
Best wishes,
elbec garden buildings
Hampton Corner Summerhouse…
We ordered a Hampton Corner Summerhouse back in the summer. We are delighted with the building, although the company sent to erect the building were slow in responding and once finally it was in place one of the panels dropped within 17 days of installation in August. It has taken copious calls to Shire, the installers, and emails to Elbec to finally sort the problem, which we have been told was a direct result of the initial bad installation made. I cannot fault Elbec, who have been quick to respond each time and have followed up my pleas by chasing Shire. I truly believe that without the persistence and tenacity of Shaun at Elbec we would still be waiting for a return visit. I was not even surprised when the date scheduled for the return visit went without Shire arriving, or ringing to say why they had not come. Shaun followed it up for me after checking to see if we were happy with the repair and finding it had not been done, and hey presto, Shire came out two days later! Thankyou Shaun!
4 oktober 2023
Omdöme utan inbjudan
Svar från elbec garden buildings
Dear Shirley,
Thank you for sharing your experience with the Hampton Corner Summerhouse. We're thrilled to hear you're delighted with the building, and your feedback is greatly appreciated.
We sincerely apologise for the issues you faced during the installation process, and we understand how frustrating that can be. We take pride in our commitment to customer satisfaction and do our best to provide a seamless experience. We appreciate your patience and cooperation in resolving the problem.
Should you have any more questions or concerns in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing us. We hope you continue to enjoy your beautiful Hampton Corner Summerhouse.
Best wishes,
elbec garden buildings
Delivered on time great delivery man…
Delivered on time great delivery man all up and being used
8 oktober 2023
Svar från elbec garden buildings
Dear Sophie,
We're delighted to hear that your order was delivered on time and that you had a positive experience with our delivery team. It's fantastic to know that your purchase is now assembled and being put to good use.
If you ever have more gardening or outdoor needs in the future, feel free to reach out. We're here to assist you.
Thank you for choosing us, and we appreciate your business!
Best wishes,
elbec garden buildings
Happy children
Bought this for a Xmas present for my 3 grandchildren. Certainly looks good but could have done with having a bit more head height. Delivery was first class and built with ease. Would certainly recommend.
13 september 2023
Svar från elbec garden buildings
Dear Customer
Thank you for sharing your experience with us, and we're delighted to hear that it looks good and that the delivery and assembly went smoothly.
Your feedback is appreciated, and we're grateful for your recommendation. We hope your grandchildren have lots of fun with their new gift.
Best wishes
elbec garden buildings
Not Great
Doors do not fit properly had to modify the front section and add additional hardware. I would not buy another one
7 oktober 2023
Svar från elbec garden buildings
Dear Paul
We appreciate your feedback, and we apologise for the inconvenience you've faced with the doors of your shed. We would not expect customers to make modifications, and we encourage customers to contact us with any issues they encounter.
Whilst your experience is not typical for this best-selling UK shed, we do understand your frustration and will forward your comments onto the manufacturer.
Best wishes
elbec garden buildings
I was very happy with my purchase from…
I was very happy with my purchase from elbec. I had plenty of choices for delivery which suited me fine. I purchased a summer house with side shed. Very happy with everything. Thanks again.
7 oktober 2023
Svar från elbec garden buildings
Dear David,
We are thrilled to hear about your positive experience with Elbec! We know how important it is to have flexible delivery options that suit your needs. It's also great to hear that you're satisfied with your summer house and side shed!
Thank you for choosing us for your outdoor needs. If you have any more projects or questions in the future, don't hesitate to reach out.
Enjoy your new space!
Best wishes,
elbec garden buildings
product was exactly as described
product was exactly as described. good communication and fast delivery
6 oktober 2023
Svar från elbec garden buildings
Dear Richard,
Thank you for sharing your experience with us. We're delighted to hear that you found the product to be exactly as described. Providing accurate product descriptions is a top priority for us, and we're glad it met your expectations.
Fast and effective communication, as well as prompt delivery, are important aspects of our service.
If you ever have more projects or need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best wishes,
elbec garden buildings
Shed
When there were a few problems with the shed Elbec were efficient at remedying the situation.
27 september 2023
Svar från elbec garden buildings
Dear Margdo,
Thank you for your feedback. We're sorry to hear that there were some issues with your shed, but we're pleased that you found our team efficient in addressing and resolving those problems. Customer satisfaction is our priority, and we're here to assist in any way we can.
We appreciate your business and hope the shed serves you well for years to come!
Best wishes,
elbec garden buildings
Svar från elbec garden buildings
Dear John,
We appreciate your positive feedback. It's great to hear that you're satisfied with your purchase and that you found our product to be a good value for your money.
We also aim to make the delivery process as convenient as possible, and we're delighted that our flexible delivery options met your needs.
We value your business and hope the product serves you well!
Best wishes,
elbec garden buildings
Unfortunately shed was delivered with…
Unfortunately shed was delivered with 34 knot holes which I had to make good,did inform company and never received a reply, very poor quality wood every time it rains it gets wet inside seems to be very pourous.Not ideal.
5 oktober 2023
Svar från elbec garden buildings
Dear Dan
Thank you for your feedback regarding your shed. We apologise for the inconvenience you've experienced with the presence of knot holes in the wood. Knot holes are a natural feature of timber, but if they are excessive, they can indeed be a nuisance and can offer replacements in such cases. To address the issue, you can fill the knot holes with wood putty, which will blend in with the timber, improving the appearance and treating the wood with water-repellent properties can help prevent water ingress and make the shed more resistant to moisture.
We value your feedback and concerns. If you have any further questions or require assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to assist you.
Best wishes
elbec garden buildings
Excellent quality!
Purchased a small summer house from Elbec and once someone laid the base for us, we constructed it ourselves (well to be honest, my husband did and I held the nails and the ladder and made the tea 👍). The summer house is really robust, very well made and the instructions were excellent - really clear. I would definitely recommend this company. Well done Elbec!
8 oktober 2023
Omdöme utan inbjudan
Svar från elbec garden buildings
Dear Helen,
Thank you for your kind words and recommendation!
We're thrilled to hear that you and your husband had a positive experience with our small summer house. It's great to know that the product met your expectations in terms of quality and durability.
We also appreciate your acknowledgment of our clear instructions. We believe that detailed guidance can make the construction process easier for our customers.
Best wishes,
elbec garden buildings
Summer House
The actual summer house was of a very good quality, let down by the quality of the fixings. So many screw heads broke off when using I ended up using my own. Summer house on its own worth 5 stars, fixing kit poor.
5 oktober 2023
Svar från elbec garden buildings
Dear Paul
Thank you for sharing your feedback on your recent purchase of a summer house. We're pleased to hear that you found the quality of the summer house itself to be very good; however, we apologise for the issues you encountered with the quality of the fixings. It's disappointing to hear.
Your feedback regarding the fixing kit is valuable to us, and we will share your review with the manufacturer.
Thank you for choosing our summer house.
Best wishes
elbec garden buildings
Everything exactly as advertised
Everything exactly as advertised. Whenever I called with a query the phone was answered every time by a human being 😀 👏👏👏 who was able to speak to me with complete assurance. Top marks for the personal touch as well as good quality product and value for money. Also helpful driver at the point of delivery Can’t fault it. Would highly recommend.
5 oktober 2023
Svar från elbec garden buildings
Dear Mrs Hopkins
Thank you so much for your wonderful review. We're thrilled to hear that your experience with us was exactly as advertised and that you found our customer service to be top-notch. Our team are always so grateful when their efforts are recognised.
It's great to know that you appreciated the personal touch, the quality of our products, and the value for money. We're also pleased that the delivery went smoothly with a helpful driver.
Your recommendation holds great significance for us, and we're grateful for your choice to do business with us.
Thank you again
Best wishes
elbec garden buildings
Svar från elbec garden buildings
Dear Michael,
Thank you for your kind words! We're delighted to hear that you had a great experience with our product, service, and communication. Providing quality products and excellent customer service is our top priority.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out!
Best wishes,
elbec garden buildings
Item delivered on time
Item delivered on time. Some parts of the bench were bent but in general all was good
4 oktober 2023
Svar från elbec garden buildings
Dear Manuel,
Thank you for your feedback. We appreciate your understanding and are glad to hear that your item was delivered on time!
Regarding the bent parts of the bench, we apologise for any inconvenience. If you require replacement parts or any further assistance, please don't hesitate to contact our customer support.
Best wishes,
elbec garden buildings
Good delivery with a good product
5 oktober 2023
Svar från elbec garden buildings
Dear Adrian,
We greatly appreciate your feedback! It's wonderful to know that you had a positive experience with our delivery and found our product to your satisfaction.
If you have any more comments or need assistance in the future, please don't hesitate to get in touch.
Best wishes,
elbec garden buildings
Our delivery date was confirmed and…
Our delivery date was confirmed and when it came to delivery the order didn’t arrive because it was damaged when being loaded, we are still awaiting the delivery
3 oktober 2023
Svar från elbec garden buildings
Dear Dean
We apologise for the inconvenience you've faced with your delivery. Your case has been escalated, and we are actively working on resolving the situation. We understand your frustration and appreciate your patience as we work to ensure your order is delivered to you without any further issues.
Best wishes
elbec garden buildings
Worth buying .
Arrived when it was supposed to and easy to put together. I'm very pleased with my summerhouse . Thankyou .
2 oktober 2023
Svar från elbec garden buildings
Dear Jan,
Thank you for your feedback!
We're delighted to hear that you found your purchase of the summerhouse worth it. Timely delivery and ease of assembly are definitely important factors when making such a purchase, and we're glad your experience was positive.
Enjoy your summerhouse, and may it bring you many enjoyable moments in your garden!
Best wishes,
elbec garden buildings
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