Egypt Escapes Omdömen 

We have made last minute booking with Egypt Escapes. Gary Parker was very helpful and able to accommodate all our requests beginning with most suitable dates and airports as well as flights time. Thoroughly described all the aspects of beginning of the trip - hotel, transfers and a tour to Pyramids and GEM, also local flight to join cruise in Luxor. All details discussed about the Nile Cruise - ship, crew, tips, excursions and transfers. We were advised nice hotel to stay on Red Sea to complete our Egypt trip. Gary managed to offer couple of discounts on booking.
We are very happy at the moment with all booking process which went smoothly and looking forward to our trip.
It was very touching when Gary called next day and asked if we have any queries about booking and trip.
Thank you very much for wonderful service.

When booking in January, Adrian Evans was extremely helpful and was able to meet our requests, in particular the hotels in Cairo and Luxor. On arrival in September, all the arrangements worked perfectly. Each of the five transfers was exactly as promised with neither fuss nor delays. The Steigenberger Pyramids hotel was as we remembered and highly recommended and the MS Royal Viking is the best of the ships with which we have cruised. Finally, 4 days in Luxor at the Pavillon Winter Palace is an excellent way to wind down after the week's excursions during our trip to Aswan and back. The itinerary was extremely well managed and we were efficiently guided, with a few personal touches added as extras.
All in all, Egypt Escapes thoroughly deserve a 5 Star rating - thank you all for a memorable trip.

We have Booked our next Year Holiday with Egypt Escapes, Reeha our Booking Agent was very helpful, sending Emails explaining each Question that was asked. Everything sent to my Email, if I need any other information I have to let her know. Very easy to Book with them .

After our initial enquiry a week ago re.:Delights of Egypt , Nile Cruise & Red Sea Stay, I read the website description of the tour, and noticed that Egypt Escapes, who describe themselves as 'experts', incorrectly spelt "Collossi" ( for Colossi)( of Memnon), and captioned a photo of the Mortuary Temple of Hatshepsut as " The Valley of the Kings".These errors I reported to EE.These errors were still on their website on 4.10.25.Errors raise, in my mind 'alerts'. Querying possibilities of visiting sites, I was advised there is a charge of £290 per person; ticketed entries to the sites come to about £40 per person. It was explained that 'transfers, and attendance of a "qualified Egyptologist' accounted for the £250 pp. difference. So, in the immortal words of Arthur Daley, with a group, it must be " a nice little earner" for Egypt Escapes. Then, I was counselled to book at once, lest the price rise. My enquiry was in place for about a week, and, I have no inclination to be given ''the bum's hustle", and, took instructions/ consulted with my wife, whose remark was " Three strikes, and they are out- let us find a company who knows that which they are doing".
Today, a rep called from Egypt Escapes to ''sign us up''. I advised that we were not going to use them, and started to explain why. This, however, was not of interest, ( ie no desire of improving the curious ethos EE has in place), and their representative merely hung up.
As von Clausewitz wrote - " time spent in reconnaissance is never wasted".

Serah Peters couldn't have been more helpful. Excellent customer service! She has great communication and listening skills, teamed with an abundance of patience which inturn helped me book the most wonderful holiday to Egypt with confidence. Thank you Serah!

Susan was so helpful from my initial inquiry until this point. She was articulate and clear about every step and the various options and dates.

This is the first time I booked my holiday with this Egypt Escapes. The holiday advisor who booked my holiday (Sarah Peter) was not only very helpful and professional but she was so patient as well, if I asked something 10 times she explained me. I made few changes but she didn’t get frustrated at all, even her voice tone was still polite and soft. Thank you very much Sarah for your help and making things easy for me. I hope we all will enjoy it and it will be exact the same as it was described. All the best.

I had great advice and help from their sales person, Serah Peters, who was very patient and understanding of the complicated booking.

Serah Peters from Egypt Escapes couldn't have been more helpful. As a first time visitor to Egypt , she helped me navigate the many options and after many telephone conversations and itineries/quotes. She organised the trip that suited us most . I would not hesitate to recommend her for a trip to Egypt .

We had our Cairo + Luxor/Aswan Nile River Cruise booked with Egypt Escapes.
Our experience was mixed. We still enjoyed the cruise ship, as the staff were absolutely lovely. Even though we were meant to sail with MS Royal Viking, we were changed to Iberotel Crown Empress at the last minute
However, we experienced some issues with the outsider private taxi they have booked for us. Since it was a company not tied with EE, they were not very helpful bridging the issues we have raised to them. It was disappointing as we thought we were 100% covered as everything is booked in one company.
Another shocking experience was when you thought you’ve already paid for the trip only to find out you have to pay extra fees (plural, mind) in the form of tips. We’re not complaining about giving tips, of course if the person/people deserve it, we will be happy and generously give it. It’s just annoying that every time you move, you have to give money and not just as a group but individually (example EGP 200 each guess for your shuttle driver which btw you have already paid that trip prior). Additionally, the tour guide has requested a SPECIFIC amount as a tip for himself, separate from the tip we will give to the cruise staff. $20 each guest. So $20 each guest for the cruise ship and $20 each guest for himself. Lovely, isn’t it? Again, we always tip. But giving a specific amount doesn’t sit right with me. Especially with the experience we had.

So for future guests, make sure you request your taxi not to be booked with “Al Ragaa Tour”. They are thieves. They will exploit money from you. And Egypt Escape won’t even coordinate properly with them.

Just booked an amazing trip for next year to see the Pyramids and a Nile Cruise through Egypt Escapes... Dealt with Susan Wilson who was very helpful and knowledgeable and helped us book a trip to suit our needs and at a very good price too.. The trip was confirmed very quickly and have received all the necessary documents and Susan has given us her number in case we need any information or need to change anything.. Highly recommend this company

I can only speak for our booking experience at this time. Started with a chat and when we dropped the chat I was called back immediately. I suggested dates, my request was confirmed. I was offered an extra day because the flights were better, for a nominal fee. Good price and good advice given about trips and drinks packages on our Nile Cruise. So far, so good!

I was clear about my wishes and my Susan W accommodated everything , I felt I could ask further questions and all was patiently received . I was given options very close to my budget and even under!

Both young ladies were excellent taking my booking.
Efficient, cheerful and patient.

The lady I spoke was so patient and answered every questions and put in a lot of effort to find the right package for us. She was amazing. Thank you Serah Peters!

Reeha Peters was my advisor. She was excellent. She answered all my questions thoroughly. She was very patient and explained everything I needed o know vey clearly. She even said she would be there to support with any further queries prior to my travel. Very happy so far.

Sue Wilson has arranged our booking with kindness and patience. She is cheerful and helpful
Looking forward to our trip

I emailed back and forth with Sareh asking many questions. She always replied promptly. When we eventually spoke, Sareh was friendly and efficient. She helped me get just what I was looking for at a reasonable price.

The speed of response from Reeha at Egypt Escapes was very impressive as was her knowledge of the various activities we wanted to book for our trip to Jordan and Egypt. We changed dates and planned tours quite a lot in the process and each change was dealt with promptly and efficiently. I don’t know when Reeha has any time off because each time I messaged I got an instant response.
We will be back on when we have had the holiday but Reeha has given us confidence in the company from the start

Further review of our trip
Now on 6th day nile cruise. Please look up the definition of fully inclusive and make sure Egypt Escapes puts this in writing and drinks package. If you see my last review see Rob's reply. It even makes me feel im being dishonest! but here we go again. At breakast on the first day i asked for a bottle of water and was told all inclusive is from 10 to 10 so could not have it. At 10 you can have a large bottle but have to pay at any time if you want a small bottle. This then extended to other drinks like fruit cocktail non alcholic. You will be pleased to know breakfast is all inclusive before 10 and comes with coffee and juice. Work that one out.
There is a small pool and a table tennis table stuck in 40 degrees sun. No other things to do. On our 7 days cruise, now on 6th day one nights entertainment. So far. Those that are here seem to go to their cabins. What an expensive way to do nothing. Our tour guide said not to get off the boat without him and he had to get the train home as nobody wanted to book what trips were on offer.
My friend complained to Efypt Escapes and again the same friendly staff brushed us off. However yet again they must have informed the manager because he approached us saying he had corrected the water at breakfast already "just for us" and what could he do to make the trip happy. We raised no replenishment of stocks such as shampoo etc expected. Strangely he asked us to show him. When we opened the door with him that evening we found the electricity card gone. On confronting him he admitted that someone had been in to check stocks even though they had been in in the morning to clean and replenish!! I will be approaching Trading Standards and others when i get home. ROB has asked me to ring him from Egypt. He has our wmails and numbers from the complaints and booking at expense to me as the 5 dollars a day internet is crap so im paying 02 £7 a day whilst on the boat as that does its job! Strangely i will not be ringing him