Easy Pay Direct Omdömen 49

The tool & system is great but even more is the support we get from Ian Barnett - anything - anytime gets resolved 😊🙏

Easy Pay Direct and their acquiring bank Maverick Payments closed our merchant account and are holding our funds based on a false claim of “lack of response to requested documents.”

This statement is factually incorrect.
All requested documents were submitted promptly, completely, and with proof.
Despite full cooperation, our account was closed and funds were placed on hold without transparent justification.

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Detailed Complaint

Our merchant account was conditionally approved and subsequently placed under review by Maverick Payments.

During this review, we were requested to provide additional documentation. We complied immediately, submitting all requested materials on the same day (or next business day at the latest).

The documents provided included, but were not limited to:
• Signed invoices / contracts
• Signed credit card authorization forms
• Full cardholder details
• Detailed service descriptions and fulfillment status
• Supporting compliance documentation

We possess email confirmations, timestamps, and screenshots clearly demonstrating timely submission and full cooperation.

Despite this, Easy Pay Direct / Maverick Payments later stated that the account was closed due to:

“Lack of response on requested additional documents.”

This justification is demonstrably false and directly contradicts the documented communication trail.

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Primary Issues
1. False Closure Reason
The stated reason for closure (“lack of response”) misrepresents the factual history of the account and our documented cooperation.
2. Funds Held Without Transparency
Our funds remain held in reserve by Maverick Payments, with no clear or documented release timeline, only vague references to “30+ days” without contractual clarity.
3. Lack of Communication
After document submission:
• No confirmation of review completion was provided
• No deficiency notice or escalation warning was issued
• Emails and support tickets went unanswered for extended periods
4. Operational Harm
The sudden closure and fund hold caused immediate disruption to our business operations, cash flow, and ability to operate.

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Pattern of Conduct

Following this experience, we reviewed public complaints on BBB and other platforms.
The pattern is consistent across many cases:
• Accounts closed shortly after approval
• Claims of missing documents despite merchant cooperation
• Extended fund holds
• Poor or nonexistent communication

This suggests a systemic issue, not an isolated incident.

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Desired Resolution

We respectfully request:
1. Written correction or retraction of the claim that the account was closed due to “lack of response”
2. Clear, written explanation of the actual reason for account closure
3. Written confirmation of the reserve amount held and a defined release timeline
4. Confirmation that our cooperation record is accurately reflected in Maverick Payments’ internal notes

We are not refusing standard reserve procedures; however, we object to:
• Inaccurate justifications
• Lack of transparency
• Prolonged silence after full compliance

⸻

Conclusion

We acted in good faith, complied fully, and provided all requested documentation promptly.
The closure reasoning provided by Easy Pay Direct / Maverick Payments is inaccurate and unsupported by the facts.

We are submitting this complaint to BBB to seek transparency, factual correction, and resolution.

this processor is a bigger scam than i thought
12/01/25 update, they are so crooked they just debited my bank $75.00 for a $1,000 order last month that they shut down my account, refunded my customer from the money they were holding but yet debited my account as well then i had to contact my bank to reverse the $1,000 debit no they charged me for that money $75.00
this processor is a scam, stay away, they approve you, make 1 transaction they un approve you and hold your money for 1 year, they are

I specifically asked if easy pay direct could process subscriptions. They said yes, it’s been months and it’s still not working. Every week the processing of payments fail. I have customers calling me all the time saying they can’t pay and they want to support and buy my product. I have lost out on so much money because of this company. Nothing gets resolved. I call everyday for days and finally get someone to answer the phone to tell me they’re having issues and then days go by and still nothing resolved. Please help!!!!!!

I could give zero stars, I would.
After waiting over a month and a half for a merchant account approval, Easypay Direct managed to deliver nothing but frustration. They declined my application for two absurd reasons:

1. “No online presence” – I do have one, and they never once asked me for proof.

2. Signing a legal document in another country – which happened only because I’m on vacation, something they could have clarified with a simple question.

To make matters worse, I got hit with two hard credit inquiries for this nonsense. That’s a direct hit to my credit score for absolutely no reason.

The whole process was a ping-pong game from one agent to another, each seemingly clueless about the last conversation. And when it all fell apart, they shifted the blame onto their “bank partner” instead of taking any responsibility.

Easypay Direct wasted my time, damaged my credit, and showed zero professionalism. Avoid them if you value your time, credit score, and sanity.

Edit: again the response is unrelated to my actual complaint about Easypay Direct.
Is this how complaints and issues are handled!
It is not simply about whether my application was approved or declined — the real issue is the lack of transparency and honesty in the process.

At no point was I given the opportunity to provide additional information, clarification, or explanation to address any concerns. Instead, the decision appears to have been made without any dialogue or attempt to understand my specific circumstances.

This approach does not reflect the kind of fair and open process that applicants should expect, and it leaves me with the impression that my case was dismissed without due consideration.

I believe that even if an application is ultimately declined, the process should be handled in a way that is transparent and respectful, allowing for meaningful communication before reaching a final decision.
Truly impressive!

Terrible payment platform. Hidden monthly fees and “early termination fees” that were never mentioned but hidden in contracts.
Didn’t have a payment come through the processor for months and was getting charged hundreds per month without any notice. Stay away or make sure to vet properly and ask lots of questions. Scrutinize the fine print or suffer the consequences

Easy Pay does not report to the three major credit reporting agencies. I was told this after months of writing, emailing and calling that they stopped doing this. So, getting a loan through them, making payments and paying a loan off will be of no benefit to you. This is on top of the egregious interest rates. They have nothing to offer.

Highly recommend. Flawless integration and support.

SCAM - words cant explain how much i hate this company. Horrible sales reps just try to sign up anyone.

The EasyPay Direct team will always make sure you’re taken care of! Their support has been phenomenal and the best I’ve ever seen!

I would definitely recommend them over any other payment processor! Best support on the market in my experience!

Easy Pay Direct is so so much better than Stripe. They set everything up for me and answered all my questions. I love their service. I would recommend them any day!!

Great for Coaches Like Me!
As a coach, payments can get complicated with different clients and plans. Easy Pay Direct simplified the whole process for me, and I couldn’t be happier.

Switching processors can be stressful, but Easy Pay Direct made it painless. They handled everything for me, and I didn't have to lift a finger.

Fraud Issues Are a Thing of the Past - 5 Star
 Switching to Easy Pay Direct was the best decision I’ve made. Their fraud prevention tools caught an issue before I even noticed it.

I’ve worked with other processors that were all about hidden fees. Easy Pay Direct is transparent and always has my back.

I had an issue with one of my accounts, and their team jumped in right away to help me fix it. I wish every company was this responsive.

I highly Recommend for Subscriptions. I run a subscription service, and Easy Pay Direct has been a lifesaver. No more headaches with declined payments or confusing reports.

I run a small boutique, and Easy Pay Direct has been amazing. Their rates are better than what I was paying before, and the service is just top-notch.

I was nervous about switching payment processors, but Easy Pay Direct made it so easy. The team walked me through everything, and I was up and running in no time.