Earache Records Omdömen 

My copy of the new Skindred album showed up a day early, which was great, but it was missing the USB stick, which was not so great. Mistakes happen and I get that.
I e-mailed customer service and spoke to Tom who responded within the hour and was happy to mail out the USB separately due to the error and it arrived within 48 hours.
I was not expecting such a fast turnaround resolving this issue, but I absolutely cannot complain about such efficiency. It really was appreciated, communication has been fast & easy and I couldn't be more content.
The albums slaps too.

What a waste of time and money. These people are incompetent, been over two weeks since I ordered a shirt, as to date nothing has arrived and guess what no correspondence. Stay well clear of this company.

Fantastic service. The staff really care about the customer satisfaction. I had a faulty record replaced in no time. Highly recommended!

Had an issue with my vinyl sleeve being damaged in transit.. Emailed tom at earache and it was replaced.. No issues.

Great customer service

Thank earache team for your fast service for my order.
Top quality.

Earache Insured I was Happy With My Order.
There was an initial problem with my order. Some of the CDs I ordered where not shipped with my original order. Tom with Earache researched the issue and communicated with me via email and ensured that the problem was corrected and that I was happy with my order. All good and special thanks to Tom!!

Awesome! From the moment I placed my order, the communication from Tom was excellent. Delivery was quick, and the price was great. Very good experience

A legendary and remarkable company that stands by their products in service to their customers. Purchase their releases with confidence!

I pre-ordered a digital album a few years ago and truth be told I think I forgot to download it. Anyway, when I realised it was missing from my collection (the perils of using a certain streaming service alongside purchasing music), the purchase had gone from my account on the Earache website. Nevertheless, the issue was quickly sorted out by Tom at Earache in a couple of emails and I got my music. Cheers for your help, guys!

Although I initially encountered an issue with my order, the seller responded quickly and handled my complaint in a professional and friendly manner. I appreciate their efficient customer support and willingness to resolve the situation

I have ordered a couple of times from Earache's bandcamp page and everything was great! Items in perfect condition and fast shipping.

I hade some troubles with the International shipping and the courrier Lost my order; the earache customer service was super helpful and fastly sent me another. Plus they have the best death metal merch catalogue around eheh

Fantastic customer service had a slight issue (delivery company fault) and send me another album straight away!! These guys are fantastic!!!

Een platenlabel wat meedenkt met zijn klanten en altijd goede service verleent.

I ordered a long-sleeve shirt and accidentally listed the wrong country with my address, leading to item being returned to sender by mistake. I was contacted by Tom, who could not have been more helpful in getting the situation resolved. Great customer service.

earache records sell relatively cheap shirts so a month before a concert i ordered a cryptopsy t shirt, i ordered it on the 7th January 2026 and since i ordered it it still has not been sent out 27/01/26 which is just unacceptable for such a well known and famous metal record company, I cannot be bothered to wait anymore, I've filed a refund and I'm just gonna order from somewhere else.

3 shirts besteld waarvan er 1 in de verkeerde maat aankwam. Dit is zeer goed hersteld, ik kreeg kosteloos de juiste maat toegezonden en hoefde het verkeerde item niet terug te sturen. Foutje maken kan altijd maar het gaat om hoe het opgelost wordt en dat was in dit geval perfect.

The staff were very friendly and helpful. Although I did not receive the correct item ordered (a CD box set instead of a vinyl box set), the staff did not argue, refunded the full amount paid (including shipping costs and taxes), and allowed me to keep the item for free. Thank you Tom.

Have been buying from earache records since the early 90s but companies that sell stuff they don’t have in stock are just the worse , if you are reading this you probably wasted time emailing them and waiting for your item to , I went to my bank for a refund and the chargeback was excepted , appreciated that but not the ordeal nor late replies that had an air of sarcasm. Life is to short and money is to scarce to waste with this company .

Ordered 2 Cathedral albums for Christmas, both arrived in time however a mistake was made with one that was sent out. Emailed customer services and dealt with Tom who was excellent. He apologised for the mix up and sent me the new which arrived within a few days. Kept me fully up to date about my order and was great to deal with. I would definitely use again.