EalingCouncil Omdömen 

Absolutely disgraceful service from Ealing Council.

We are a community of 23 apartments, and our rubbish collection suddenly stopped without warning. Over four months, we’ve sent 28 letters to multiple council departments — and not ONE reply. Nothing. Total silence.

Meanwhile, nearly 200 bags of rotting rubbish piled up around our homes, swarming with rats, maggots, and filth. We’ve had vermin literally running over our feet, and the council couldn’t even be bothered to acknowledge us.

What’s incredible is that if a resident missed a single council payment, they’d be taken to court immediately — but when the council fails to provide the most basic service, they vanish. No communication, no responsibility, no care for public health or the community they’re paid to serve.

Ealing Council should be ashamed. This is a health hazard, a failure of duty, and a total disgrace to local government.

Honestly, Ealing Council is completely useless. I wouldn't even give them one star if I could.
I contacted them because I was living in a dangerous flat rented out by a rogue landlord. Mr. S.S. took my case — I thought something would finally be done, but he went on holiday right after and ignored all my emails.

I sent photo evidence, a doctor’s letter proving health impact, and even had the previous tenant willing to act as a witness. Still, he sided with the landlord. On the same day the management switched to the agent, he closed my case and even copied the landlord and agent in the email — basically helping them avoid responsibility.

Then NCIRS Team manager Ms.V.C said they had “no power” to make a safeguarding referral and told me to contact Housing. They just keep passing cases around until you give up.

If you work there, it must be a dream job — getting paid with residents’ council tax, doing nothing, and just redirecting people somewhere else. No stress, no responsibility, just wait for payday and go home on time.

Complaints? Completely useless.
No matter who you send them to, they don’t care.
They only care about when their salary comes and when they can leave work.

Honestly, after my final complaint, the Leader M.R. suddenly came for an “inspection” — but it was completely meaningless and a total waste of time.
From the moment they arrived, they were more concerned about where the agent was, instead of speaking to me — the actual tenant living in the property.
They continuously downplayed the issues and even refused to inspect a boiler that clearly has burn marks and has been internally leaking for years (over 20 years old). The physical condition was right in front of them, yet they declined to assess it and said they would “wait for the agent to explain.” (Photos will be attached)
Even after I provided professional reports from an engineer and block management confirming fire risk and leaking risk, they still refused to include this in their report.
Instead, they sided with the agent and described it as: “A little leaking but still can be used.”
A boiler with fire risk — and this is considered acceptable?
If everything has to rely on the agent’s version, then honestly, there is no point coming for an inspection at all. They could have just stayed at home, listened to the agent, and written the report. It would have saved everyone’s time.
The same applies to the windows, which are covered in mould — again, issues were minimised and not properly recorded.
This is the reality of my rental experience.
Welcome to Ealing.
This is how the council operates.
Council tax has increased, yet the service remains like this — a council that has been repeatedly criticised and named by the Ombudsman.
If you are planning to move to Ealing, please be careful — especially properties around Uxbridge Road (particularly buildings with bubble-like exterior, flat numbers ending in 10).
There are serious issues, and you cannot rely on the council to help you.
All of the above is based on my real experience.

Very bad council. They have closed their offices and all work from home and still after 5 years blame covid for not being in the office. Only 1 day a month working from office. Their building looks like a disused building.
A project of landscaping at Glade Lane Canal side park Southall that meant to finish in 6 months took them more than 4 years and still not completed and waste taxpayers money. I have written many times to head of council and others and no reply.
No road surfacing being done at Havelock Road for years.
Ealing Council allowed thousands of apartments to be build in Southall with zero parking spaces and therefore causing parking issues to become unbelievable in Southall.
Worst ever council known to me.
They have reduced brightness on street lights to a candle only size and you can not see the road.

Great until one of their services doesn’t work. The dirtbags at Ealing don’t even inform their staff and the companies that work for them of what happens. My mum who is a vulnerable person was without heating, water or electricity for 9 days last year. It has happened again this year and we don’t have any water. Trying to get an answer from Ealing council is like taking blood out of a stone.

I am a lease holder in an Ealing council building.
No hot water for over 3 weeks
No heating for over 3 weeks
No drinking water for over 3 weeks
A continuous leak also next to an electrical supply.
I have two children both under 10
Ealing Council refuse to help me
Ealing Council have refused to come and isolate water supply so I can pay for my repairs to be done.
This is an health and safety risk

The council is currently falling short in their responsibilities to the community, exhibiting greed and a lack of accountability. It's crucial that they take immediate action to improve their performance. If they cannot deliver meaningful results, it may be time to consider a change in leadership to ensure the community's needs are prioritized.

The worst Bulding control they are looking for small reason to put me on hold . They are worst people don’t deal with them .

Disgusting…I turned in (drove) down a no entry road from a main road to make an immediate stop as my 11 year old son was having a panic attack and I received an £80 fine. These People should be ashamed of themselves. I suspect the high price of these fines are to try and bail out councils that are already struggling financially as how is £80 reasonable for a first fine ?

Diabolical. Previously lived Wandsworth so I know coucils can do much much better. This council fails on so many counts. Street cleaning. Fly tipping. Annual street clean. These things never actually happen. Traffic management of road works is non existent despite clear hazard to primary school children on Newburgh Road. Tragedy waiting to happen. Negligent through inaction.

Paid for a dropped kerb enforcement driveway. If someone parks across your drive in the evenings they never come out. What's the point! Called three times. Very Poor

Ealing Council are very deceitful also racist always supported the apartheid system of white ruled South Africa during the 1980s and early 1990s always wanted by maintaining white privilege at the expenses against its non white residents based on prejudice and skin colour.

Very greedy for money I only 90 second early entering padisterian zone they give me penalty ticket Ihave some mobile time issue

Ms. T.Warnell, Finance Director. She is definitely the right person for the job. After contacting the director, she almost immediately analyzed the documents and I got an answer.

This council is not helpful and finds every possible reason not to deliver the services we pay for through council tax. The service is terribly bad. They keep refusing to collect the rubbish because of small items left inside by bypassers when we leave the bin out the night before. As a result, we have foxes scavenging for food.

We are now having to endure several music events in Gunnersbury park on weekends this summer, and every year they add more gigs. Like most hard working individuals, we like to have peace and quiet on weekends and who likes having to listen to someone else’s music for several hours on Saturday or Sunday while in the garden or with the windows open. Ealing council insist the revenue from these events is vital to providing services to the borough including parks. Our local local park (West Park) W3 has been neglected by Ealing council since it opened 2018, really neglected. Other things Ealing fail to do around South Acton:
Clean our streets - only cleaned by local resident groups who were fed up with the Councils poor approach
Empty street bins - very hit and miss with rubbish then spilling onto the street.
Deep street cleaning - meant to happen annually but never does.
West Park W3 - neglected with weeds everywhere, matted shrubs, several dead trees that have been there for 3 years - no action, they just don't care.
So where does the revenue from the music events really go Ealing council? Not South Ealing, South Acton or Brentwood.

I received a wrong bill from Ealing council
I tried to contact and left my number when i did not get replied.
After few hours i received a call from Ealing council
Very pleasant gentle man asked my problem
Person name was Mr Anil Shah
I am very pleased the way Mr Anil helped me .
Mr Anil explained me the situation why did 1 received a wrong bill.
Mr Anil was excellent and professional really helpful with my query .
Very pleasant and helpful.
Mr Anil Shah is a brilliant star of Ealing council.
Ealing council should proud on Mr Anil Shah
Great Thanks Mr Shah for all your help and support.

Lazy bunch of people who can not take all bins. So expensive monthly payments but have to report missing collection very often

I was really surprised by Ealing Council’s lack of concern for its citizens. The reason I say this is because I parked my car in a parking spot and when I tried to pay at the machine, it wasn’t working. So I used an app that I always use to pay for parking all over London — it’s called RingGo. Then, an officer working there issued me a ticket.

When I challenged it, they responded saying, “You didn’t use our official app, so we don’t care about your payment — you must pay the fine.”

This basically means they have no concern for a citizen who actually paid for parking, just because it wasn’t through their preferred app. Instead, they are pushing their own payment app, which feels like marketing at the expense of the public. It’s disappointing and unfortunate.

My advice is that councils should be more considerate of ordinary people.

I just has the worst experience even calling ealing council nd shocked to be mocked and laugh of my non British accent/english.

After being hang up several times bu the stuff and not helping when I had to call again a I was attended by swichboard Cheryl, she said something I could understand and when I asked to repeat she laugh at me and with joke voice said “let me repeat what I just said” also she though she has mute herself but didn’t so I could hear her laughing at me with her colleague, on top of she transferred me to the childcare department when she said that she will transfer me with the online department , so I had to go back again an call a third time and start all over again. Also I didn’t receive the survey it says you get after the call , I guess they made sure I was not getting this to don’t report their lack of professionallity and the discrimination and jokes I had to suffer from them just for not being British .

I am extremely disappointed with the way Ealing Council has handled a recent restricted road entrance contravention notice issued to me. I received a Penalty Charge Notice (PCN) nearly three months after the alleged incident, which is completely unacceptable and left me with no reasonable opportunity to recall the event accurately. The notice was regarding a brief stop in a restricted road area while dropping off a customer, something that should be viewed with discretion and understanding, especially for professional drivers performing essential services.

Upon receiving the notice, I promptly submitted a formal appeal with supporting evidence, clearly stating that I had entered the road for the sole purpose of dropping a passenger and I had not even been made aware of the contravention on time but the council had escalated this to the next level asking for three times the initial fine amount,I explained that the entry into the road was solely for the purpose of safely dropping a passenger, not for parking or any prolonged stay.

What followed was an automated email response from the council stating I would receive a reply within 30 days. It has now been well over that period with no communication, no update, and no resolution. This complete lack of accountability and follow-through shows a serious failure in customer service and administrative efficiency.

Ealing Council’s process in this matter has been slow, unresponsive, and unfair, especially considering the delayed notice and the absence of any grace or acknowledgment for first-time, unintentional access in the context of public service work. It feels like a cash-grab operation rather than a genuine attempt to manage traffic or safety.

I strongly urge others to be cautious and aware of the lack of transparency and support when dealing with this council. Based on my experience, Ealing Council has demonstrated a disregard for fairness and due process, and I will be escalating this complaint through formal channels.