Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Se mer
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Se mer
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Kontaktuppgifter
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
4,3
Utmärkt
668 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Service
Excellent product, excellent service, could not fault e-tradecounter, will buy from this company again.
25 juni 2015
Omdöme utan inbjudan
First time user and not impressed
It is the first time I have used e-tradecounter. It was one of two companies who had what I wanted, it had the best price and was supposedly in stock. As soon as I order I get an email to say the dispatch has been delayed. I paid £12.50 for delivery for 2-3 days and it has been a week since I ordered it and have no correspondence to say if has even been dispatched or not yet. No money offered back for slower delivery, glad I am not in a rush for the part. Will think twice about using again.
10 juni 2015
Omdöme utan inbjudan
Svar från e-tradecounter
Dear Jo
Thank you for your review, we are sorry that your first experience of us wasn't a smooth one as 99.9% of our orders are.
Thank you for confirming that after the courier network delay you are now in receipt of your order.
Kind Regards
Adam Simmons
Amazing Service form Sara and Adam
I had originally placed a review on Trust Pilot regarding a Swan Catering Urn. The problems that I had with the delivery were all the fault of the courier company and nothing to do with e-tradecounter.
I have had lots of conversations with both Adam and Sara, who have gone out of there way to get this product to me. To say that they have gone above and beyond the call of duty doesn't do justice to the effort they must have expended to get me this item.
We are now in receipt of the product and our busy staff now have hot water for their drinks on tap. Thank you for your help
5 juni 2015
Omdöme utan inbjudan
Svar från e-tradecounter
Dear Michael
Thank you for your patience on this order, we are sorry that you experienced problems with Swan's choice of courier.
We are glad that you are now in receipt of your order and thank you for working with us to get this resolved for you.
Kind Regards
Adam Simmons
Ordering experience
I found the whole experience of ordering my goods to the final delivery of them very pleasurable. It was so easy, I spoke to Sara of the sales team direct to find out what heaters I would need for one of my on going projects.Not only was she very knowledgeable about the products that they sell , I found her to be very polite and efficient in processing my order. On a cost basis, I found e trader very very competitive on prices and would certainly use them again.
It is a joy to actually work with an online sales company who deliver a top notch service .
3 juni 2015
Omdöme utan inbjudan
The customer is always right
I ordered the wrong heater control for heater purchased without a fuss or bother I got sent another controller to try straight away without any extra cost to my company before returning wrong controller
27 maj 2015
Omdöme utan inbjudan
super service
great website easy to find product. customer service is excellent and perfect delivery, will definitely use again and highly recommend.
21 maj 2015
Omdöme utan inbjudan
Good product but required some work
Prompt delivery, well packaged. The Thermotube plastic clips required some work as the holes for the screws were not quite deep enough. Instead of discarding one of the washers I put it under the screw head on one of the clips to reduce the length of screw projecting. I still had to drill both the clip holes slightly deeper. Also, there were some small projecting tags on the clips which needed cutting off. The Thermoguard needs to be compressed to get the flanges flat to the wall (or floor). A Thermoguard is needed if the Thermotube is installed below 1.85 m above the floor. No wall/floor fixing screws are provided. I bought some pan-headed screws separately. Product now installed and provides useful background heat powered by our solar panels.
17 maj 2015
Omdöme utan inbjudan
A great company to deal with.
Everything done, just as they said, and UPS were spot on
7 maj 2015
Omdöme utan inbjudan
Great company to deal with
I've used e-tradecounter a few times now and they have never failed to deliver on service or price. I'm definitely adding them to our list of trusted suppliers!
6 maj 2015
Omdöme utan inbjudan
Wonderful service
I placed my order over the phone as I had a query regarding shipping. The man I spoke to was excellent and very helpful indeed. As I was past the time for "next day delivery" but needed the storage heater as soon as possible, I still opted for next day delivery and lo and behold, the heater came the very next day!! The Dimplex Duoheat Stirage heater is also excellent!
22 april 2015
Omdöme utan inbjudan
Good service
Very obliging they devised and supplied the necessary parts. I have already received th order and it is all in working order.
I thought the price of postage was excessive!
9 april 2015
Omdöme utan inbjudan
Wrong item delivered. Still waiting for replacement after one week
I ordered a heated towel rail in chrome. A white one delivered. Still waiting for replacement
28 mars 2015
Omdöme utan inbjudan
Great service!
I've ordered from e-trade counter several times and have always received great service and great products.
27 mars 2015
Omdöme utan inbjudan
Great range of products, good prices, good service
Bought a panel heater arrived within 3 working days, will use again
27 mars 2015
Omdöme utan inbjudan
Water heater purchase
Ordered by telephone, discussed requirements and got items within time allotted, good service
26 mars 2015
Omdöme utan inbjudan
Helpful and excellent service
Everything delivered as promised and happy with the product
24 mars 2015
Omdöme utan inbjudan
Dimplex Monterey heaters
Professional and efficient support, no hassle purchase, will come back for more.
20 mars 2015
Omdöme utan inbjudan
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