Dyno-Rod - Plumbing North West Omdömen 

Speedy service, problem solved within 5 minutes, friendly staff both on the phone and the plumber who fixed my problem

Dyno-Rod came to my property on a Saturday, sent by British Gas Homecare when water was coming through my kitchen ceiling. First time they came, the plumber said it was a big job that needed a team and that someone would phone on Monday. No one called. On the Wednesday I phoned British Gas to find out what was happening and they arranged another visit by Dyno-Rod on the Thursday. At 11.30am on Thursday, after taking the day off work, I had a phone call from Dyno-Rod to say there were no engineers in my area and they'd be here on Friday. Friday morning, engineer number 2 turned up to say it was too big a job for him and left. I then complained to both British Gas and Dyno-Rod. They both promised me someone would come Friday afternoon and it would be fixed. Engineer number 3 came, removed the toilet and put new fittings on the toilet waste and pulled the ceramic tiles off the bath only to tell me the leak was only coming from the toilet. I woke today (Saturday) to find water leaking from the waste pipe again and I phoned Dyno-Rod yet again. Engineer number 4 arrived 30 minutes ago, smeared sealant around the waste pipe and left. I now have to replace the bath panel and re-tile it and I'm still not convinced my leak has been repaired properly. Then to top it all, Dyno-Rod have just sent me a text to ask them for a rating on trust pilot..... well here you go Dyno, you should be careful what you ask for, it's just a shame that there are no markings less than 1 star !!!!

Booked via British Gas Homecare. What a farce. Problem was toilet leaked when it was flushed. Engineer arrived, changed seal where flush pipe meets toilet and left. Problem now is that water leaks from below cistern when flushed. Second engineer fixed that leak and left. Now we are back to original problem - leaking from where flush pipe meets toilet. Third engineer realigned cistern so that flush pipe fits correctly at both ends. Problem solved. Three visits to fix a simple problem - not impressed. Since this repair was booked via British Gas Homecare at a fixed price Dyno-Rod must have lost money on this job. Avoid using them if possible.

Excellent service after a leaking cistern. Visited by two separate knowledgeable young plumbers. Problem solved and I would recommend this Company to anyone.

Excellent service, very friendly knowledgeable engineer(Lewis). He came to fix a leak in my toilet which turned out to be a hairline crack in the cistern, he came back next day to fit a new toilet for me. I was very impressed with the service I received from start to finish.

I had a leak on the feed to my outside toilet. It's an old house and the original stop tap had failed to shut off the water. Jamie was the plumber assigned to do the work. He was very friendly and explained the steps he had to take to fix the problem. He was very efficient and very tidy. He fitted a new isolation valve, which has stopped the leak. Job well done. Thank you

We have been experiencing bad smell & flies all over the house , Jay form Dyno Rod came and quickly spotted the fault . Highly experienced he knows what he is going to do . Thank you

The Dynorod technician John Mitchell was excellent 5 stars for the job he did with good advice and friendly chat would use Dynorod again anytime.

Excellent service from the office and great guy came out and fixed block and was really helpful and recommended replacement.

Liam the plumber arrived at the agreed time and carried out the required work in a most efficient manner completing this within c100 minutes. I was very happy with the work carried out and the price charged.
Earlier on there had been some problems/confusion about appointments booked-to emphasise this was with your admin and not with Liam turned up at all agreed times.

Big thanks to Paul from DynoRod Lancs.He attended quickly and was so helpful and polite.He sorced my bathroom leak which can be really hard to find,as I wasnt sure where it was leaking from,the damp appeared on my ceiling below.He crawled through the roof space and found it.Very knowledgeable plumber.

Excellent service from Dean (I think that is the correct name, apologies if not) He listened to the issues we were having and set about sorting the issue. As the house is a new build it was tricky to find which manhole was the one causing the problem. After finding the right manhole that was blocked, the job was completed very throughly and everything was explained in easy to understand terms. He gave us advice on what to do if the issue reoccurs in the future. Full drainage was restored and issue was fully resolved. While here he also helped resolve a small issue we were having with a kitchen drain. Would recommend.

Well I decided that I’d consult the professionals, being 71yo. Normally, in the past, I would have taped my arm up in a black bin bag, and wrestled the fat ball out myself! However, my age and Coronavirus, well okay let’s get Dynorod on the job.

The chap rang and I spoke a lady, all was on time; but no mention of what the price might be! They needed to see the job before pricing, well yes I understand.

Well ours must of been one of the simplest ever. Two or three plunges with his man sized posser all was flowing well. Couple of handfuls of nasties dragged out job done. No cleaning, fill in the paper work and off to the next job.

Price for 15 minutes on site - £144/- do not think I’ll be using them again. Goodness only knows what a big problem could cost.

Solved problem that had defeated others by finding leaking joint set in concrete and altering pipe work to avoid reoccurrence. Polite, cheerful and efficient operative.

Booked plumbing and drainage repair jobs. Engineer came out to assess the job. Apparently the toilet is cracked and needs replacing, I was handed their brochure for the new toilet but I told them that I would buy the new toilet from local shop, so I was promised a quote for replacing the toilet and repairing the drain which did not come through. Called a few days later and the "manager" instructed that they could not do the job and I should look at other plumbing companies!!! Wasted a week over this while water damage to my home continued. I was contemplating going for British Gas Home care cover - not anymore.

Fast, same day efficient.
Customer service as asked for.

Dan Squire came to my property to fix a blocked drain.
He called in advance to advise an arrival time, was clearly knowledgeable. The issue was resolved quickly. Dan also identified the problem - roots in the drain pipe - and the further actions required to prevent the cause occurring again. This is particularly exemplary as several engineers from more than one company have been unable to identify why the blockage has been re-occurring. Thanks Dan for your assistance and efficiency.

Friendly professional engineer, although he was unable to sort out the problem on a permanent basis on the day, gave us loads of information re what needed to be done for a permanent fix. Would definitely recommend your company.

Have been a customer with British Gas Homecare for over 20 years. I didn't realise British Gas did private work. Having used Able Group Plumbing Services to install an electric shower who asked us how he should install the shower, I wish I had come to yourselves for this, as you guys did a fantastic job being left alone to do your work. Definitely use you again fantastic friendly workmen.

The drain engineer was very friendly and explained everything clearly. Arrived quickly and gave a couresty call prior to arriving.