Dyno-Rod - Plumbing East London Omdömen 

Had a radiator not heating up even though I bled it a few times. Plumber fix the problem straight away. I now have piping hot radiators

Excellent, knowledgeable and friendly engineer. Thanks for the fantastic customer service

The worst level of service I have ever had.
Dyno were engaged by British Gas to replace my radiator under my HomeCare agreement. They delivered the radiator but could not install it straight away. They missed two appointments, without giving me any explanation, and it is impossible to get through to them on the phone without being cut off. Avoid at all costs.

The plumber who came to fix our toilet was professional and helpful. We were happy with his service. The customer service was prompt with answering questions and emails. The only issue I have is that the job took way too long to be resolved-almost 1.5 month to change one part. It was due to the fact that different plumbers were sent every time who didn’t know what to expect hence not ready to carry out the job. I was charged a lot of money for this job and was expecting it to be finished sooner. Other than that good.

Dynorod is basically a scam. Would never use them again. They insist on payment being taken before the work, and take no responsibility for incomplete or ineffective work. I have spent significant money with them, and they are yet to fix my problem. Even to get them to re-schedule a visit is a mission - hours on the phone, cancelled visits, etc etc. It’s as if they’re waiting for customers to get so fatigued that they give us chasing, and Dynorod just walks away with your money. It is akin to a fraud. 1 month of pain, paying out a lot of money, with no result. Will NEVER use them again, and will report to my bank.

I am forced to use Dynorod as part of a British Homecare To date I have been waiting since Feb 2022 to have a tap on my bath fixed Listing the issues Multiple visits needed to assess what parts were needed Parts taking months to be delivered because Dyno Rod said they had ordered when they hadn’t, said they had delivered it to my house when they hadn’t then accusing me of losing them, multiple requirement to call the local office and no phone call being answered within 20 mins Call Centre Operators obviously working from home and not really focussed on the call 2 instances of Engineers visits being booked then they don’t arrive nor call /text to tell you they aren’t turning up However I must say my engineer Luke was always competent polite and as frustrated with the situation as I was My bath was finally fixed today 10months on The worse part is I have filed multiple complaints both on line and via customer care which have never been addressed and responded to Its like they don’t care

Your man didn't turn up. Didn't call to cancel. We are still waiting.

Attended to fix a leaking toilet in September and advised they would return with parts. I have been chasing Dyno for an update and keep being told parts on order 2 months later. Awful service, but have to use them under BGas Home cover. Called BGas and they dont care and keep directing me to Dyno. Made a formal complaint, but no response.

Engineer came to fix leak. Cut off upstairs water so didn’t want to risk showers/loos draining water tank so that was very inconvenient. He told me he was getting part and would be back. He didn’t come back until following day. One day later and I still have a leak. Waiting for another plumber at the moment. Have to use Dyno because of British Gas policy. Very difficult to get through to their office. Long periods on hold then cut off

Toilet was leaking and was told to replace it. Paid £720 and 4 weeks later did not need replacing the toilet but was repaired which should have covered by the British Gas home care. Reluctantly £300 was refunded but should have refunded £720. Need trained and well paidengineers

I've lost count of the number of plumbers we've had round to try and fit a new bathroom tap.

Everything from parts not being ordered, to the wrong part being ordered, to water exploding from the fitting without the mains being turned off...

Now, 3 months since the process started, the new tap has been installed but it leaks! Plumber 5 or 6 has already attended to fix the leak, but today it appears to be worse.

The tradesmen they send over are usually pleasant and keen to help but they also don't seem to have been doing the job for very long.

Utterly at my wit's end over this but as the service is through British Gas Homecare we have to keep using Dyno to try and sort it out or pay even more for another company to take over.

Hussain did a superb job of re- sealing the shower tray and walls with silicone.
No lumps or bumps and removed all over seal with soap.
He was charming and efficient.

Terrible, the engineer didn't turn up to three separate appointments and left us without a toilet for over a week. We're informed multiple times they had the part and would come tomorrow, all three times they didn't happen.

Finally said they were coming round, only for them to lose the part and try to reschedule again.

Went and bought the part myself from screwfix and told them to come round and fix it. They were then five hours late.

The on call team is useless and the engineers have no communication skills.

Would never use them again.

Overflow issues. Huge thanks to these guys for proactively reviewing and finding the solution and responded to our calls and emails quickly. They took time explaining what the issue was and how it will be resolved and what to look out for if it occurred again. They were polite, professional and happy to discuss everything.

Brilliant effort from Kirk, Wajed, Sue and Humaid of Dyno plumbing Ilford. Job involved changing 2 radiators but largest radiator wasn’t straight forward due to condition of wall and water pressure.Kirk in particular was brilliant , he went above board to make sure that any problems could be sorted out , and his determination and experience ensured that the job was completed to a really high standard.

My Homecare Plan with British Gas appointed Dyno Plumbing Ilford to replace a burst inhibitor several weeks ago. They are extremely hard to speak to and I have wasted countless time chasing them to fit the inhibitor, even though it came into stock, they failed to make an appointment to fit. Emails are not followed up and I have been cut off whilst waiting on the phone to them.

Excellent service
Friendly and professional

An excellent 👏 job Done ✔️. Most definitely would Recommend.

Great. Identified problem during visit and booked in repair very quickly. Reasonable price. Friendly service. Called before they arrived with time of arrival and completed quickly. Good repair of my shower sealant problem and looks great now.

The plumber rang before he arrived, was friendly and got right on with the job. He cleared up after himself, not a speck left behind. Good job well done.