I’m just home from Dylan Oaks in Kildare Village and I’m blown away by the experience I just had. I went in looking for a gift for my sister who recently had a baby, and the girls in there were so he... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a birthday gift for my friend and it came in less than a week. The boxing and wrapping of this gift was absolutely beautiful, I opened it myself to check it was what I ordered and it was li... Se mer
I like the necklace my only disklike and frustration with the necklace is i find the clasp very hard to close my husband and a friend tried to close it also i also but struggled to close it. Its... Se mer
I went into the Belfast store today at about 3:30pm and got a beautiful gold bar necklace with my two grandchildren’s names engraved, Mylah is one of the grandchildren and Eden was the other but... Se mer
Företagsinformation
Skrivet av företaget
Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.
Kontaktuppgifter
Rosemount Business Park, D11W2YC, Unit 11 Keypoint Business Park, Irland
- info@dylanoaks.com
- www.dylanoaks.com
4,0
Bra
383 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 21 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Non existent customer service
Everything started so well good speed delivery of a product, the product isn’t right so I’m trying return this item. The website gives you nothing on how to send stuff back, and I’ve sent four emails asking for assistance and tried to contact on social media only to be tottaly ignored. This level of service is a shambles and I’d avoid this company.
4 december 2023
Omdöme utan inbjudan
Chain and free earrings arrived today
Chain and free earrings arrived today. They are absolutely fabulous. Really good quality for the price. Delivery a bit late so that's why I only gave four stars but thanks a million, I'm delighted
11 december 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Brenda, thanks for leaving us such a nice review, we really appreciate it! So happy that you love your initial & studs set.
Great Company
Item is exactly as advertised and looks amazing. Delivery took longer than advertised, however when I contacted customer service, it was clearly explained that it was late due to many orders around Christmas. Customer service was great. Overall, very good customer experience, and I would shop from there again.
9 december 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Noah, thank you so much for taking the time to leave us this review. So delighted that you love your Dylan Oaks purchase - it's always our aim to provide high class customer service!
I was sent wrong order
I was sent wrong order. Customer service are disgrace. Don't trust this company. I am out pocket now cause product I received was incorrect.
They have no telephone number so don't want customers getting in touch.
Company is joke. Do not buy from here.
21 november 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Aíne, thanks for taking the time to leave this review. Our apologies that it took longer than usual to get back to you on this incorrect order. At this time we were facing high volumes of orders and emails due to Black Friday and Christmas.
I can see from the email conversation between a member of our team and yourself, that the correct necklace was sent to rectify this issue.
Kind regards,
Caitlin
Very bad customer service
Ordered two necklaces with engraving on each one. Wanted to change what the engraving said, and emailed twice as soon as I placed the order to request a change. Got no response so emailed again two days later and still got no response. My order arrived with the wrong engraving on it a four days ago. I immediately emailed the support email provided, wrote to their Facebook and instagram page, but still haven’t heard anything four dats later. Their customer service is basically non existent and I can’t even find a phone number to call them on
5 december 2023
Omdöme utan inbjudan
Earrings do not look like they do on…
Earrings do not look like they do on line very cheap looking will not be buying from them again and would not recommend them
16 november 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Becky, I am sorry to hear that you are unsatisfied with your Dylan Oaks purchase. All of our online images are taken directly from photoshoots with our products, therefore this statement is unfair and incorrect.
All of our products are high quality and long lasting due to the fact that they are all made from 925 Sterling Silver or Stainless steel.
Stainless steel is renowned for its durability and resistance to tarnish. This ensures that your jewellery maintains its radiant shine over time. Similarly, our pure 925 sterling silver pieces have the same anti-tarnishing qualities, offering you the assurance of enduring elegance.
If you would like any assistance with your purchase from us, please contact hello@dylanoaks.com.
Order a ring on 5th of Nov still no…
Order earrings on 5th of Nov still no sign of it I emailed2 days ago no response I've contacted customer service 2time today no response
5 november 2023
Omdöme utan inbjudan
I am delighted that my order came…
I am delighted that my order came today. I can't believe how fast it came. I ordered the 4cm letter necklace bar on Tuesday and it was delivered today before lunchtime. I must say the necklace looks beautiful. My friend will be delighted with this as I got it for her for Christmas but she wants it early. I can't wait to see her reaction as I cannot stop looking at it. Thanks Dylan Oaks for a fantastic service. I will definitely be shopping with ye in the future and I will definitely be recommending people to buy from the company.
17 november 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Helen, thanks so much for this lovely review, we really appreciate it! I hope your friend loves her necklace as much as we do, it really is the perfect gift!
Worst online purchase & customer service- stay clear of Dlyan Oaks
If there was an option for zero stars, I'd rate that. The quality of product I'd compare with Shein. Arrived broken in an paper envelope with no box. Very little correspondence from customer support. No contact telephone number. I wouldn't consider buying from them again, and would advise everyone else the same.
31 oktober 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Karen,
Unfortunately we are unsure if this review is a true reflection of a purchase from Dylan Oaks as every single order is packaged in our HQ in it's own signature Dylan Oaks gift box no order has every been shipped without one.
Please don't hesitate to contact our customer case team on hello@dylanoaks.com
Kind regards
Dylan Oaks Team.
Awful customer service.received wrong…
Awful customer service.received wrong colour neck chain first time now name spelt wrong on name bracelet. Won't respond to my emails or messages and no phone number.
8 augusti 2023
Omdöme utan inbjudan
Literally the worst customer experience…
Literally the worst customer experience I’ve ever received. Ordered a necklace, they sent me the wrong one 4 times and on the 5th time got it right.
Stupidly of me, I thought that experience was a once off and I placed a second order. I’m now 2.5 months in trying to get them to rectify engraving, they just keep send me the original wrong engraving and today I received someone else’s order in the post.
It seems like their online business is uncanny to a circus to me!
21 juli 2023
Omdöme utan inbjudan
Broken on arrival and offered a repair
I bought a gift for a friend.
It arrived and the chain was broken on arrival. I contacted customer service who told me to send it back and they would REPAIR it. I paid full price and expect my purchase to be usable on arrival, furthermore, should it be faulty, broken and unusable on arrival I would expect at very least an apology for the inconvenience and embarrassment this has caused.
I am all for supporting local businesses but this left a VERY sour taste. For this reason alone, I would not recommend purchasing from this company. Customer service need training.
1 juli 2023
Omdöme utan inbjudan
Accidentally ordered 2!
Girlfriend loved the necklace ! Accidentally ordered two and was refunded for one , excellent service and product
21 juni 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Aaron, thank you for taking the time to leave us such a positive review! We are delighted that your girlfriend loves her Dylan Oaks necklace.
amazing service
18 maj 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Kate, thanks for taking the time to leave us this kind review! We thank you for being a part of the Dylan Oaks family.
The girl was lovely and so helpful
17 maj 2023
Omdöme utan inbjudan
Svar från Dylan Oaks
Hi Fiona, thank you for taking the time to leave us this lovely review! We thank you for being a valued member of the Dylan Oaks Club!
great customer service.
14 maj 2023
Omdöme utan inbjudan
Very friendly and helpful staff in…
Very friendly and helpful staff in Liffey Valley, Ella and Lucy. Thank you girls
14 maj 2023
Omdöme utan inbjudan
Great staff and lovely jewellery options
14 maj 2023
Omdöme utan inbjudan
Returning customer
13 maj 2023
Omdöme utan inbjudan
Really friendly and efficient service
13 maj 2023
Omdöme utan inbjudan
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