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I am genuinely disgusted by the standard of service and complete lack of accountability from Dunnes Stores. SIX out of my last SEVEN grocery deliveries have been late, including one that arrived five and a half hours outside its scheduled delivery window. I have submitted THREE formal complaints on 1st, 8th and 15th October, yet not one person from management, head office or the investigation team has had the courtesy to respond. My husband has twice requested callbacks from senior management, both completely ignored. Today's delivery has been delayed yet again. Apparently, refunding the €9 delivery charge and sending generic apologies is considered an acceptable solution to repeated service failures. What concerns me most is that Dunnes Stores appears perfectly happy to take customers' money but unwilling to take responsibility when its service repeatedly fails. As a long-standing customer, I find this treatment insulting. Six failed delivery windows, three formal complaints and absolutely no meaningful response. Is this really the standard of customer care Dunnes Stores is proud to stand over?

All the delivery drivers are gentlemen! They offer to help any way they can and never enter my home without asking first. It is always a pleasure. The customer service desk are so ready to help with any queries ( no matter how often I contact them). I like that I can manage my order up until the night before delivery day.

€9 for delivery now. Especially with the high markups and the cost of living now, how can you expect anyone to stay getting deliveries with you when you’re taking the proverbial p out them. Consider me another customer lost not that Dunnes will be bothered as their customer care left the building long ago

Bought chicken, wanted to use for dinner,
Bought on the saturday, the day before i intended to use it, went to use it on the sunday, was out of date, no reduced sticker to let me know, £8.99, ridiculous
Emailed them they were of no help whatsoever, every other store i know puts a reduced sticker on to let people know
Will not be back

Very disappointing Click & Collect experience and Dunnes Customer Service.

My order dropped below the €25 voucher threshold because items were marked unavailable, even though substitutes were enabled and I later found suitable items in-store at the same price. One item was also shown as in stock when I updated the order the night (10:30pm) before, yet it was not picked but available in store!

Because of this, I paid €21.34 and lost the €5 Shop & Save voucher/renewal. Customer care simply repeated that the final processed order did not qualify and that they cannot reissue or create vouchers, without properly addressing the fact that the issue appears to have come from the store picking process.

I understand stock can change, but when products are available in-store shortly afterwards and substitutions are enabled, customers should not be penalised. The response felt rigid and not particularly customer-focused.

After this experience, I’m seriously reconsidering placing my weekly grocery orders with Dunnes.

Laura and Shane from Dunnes Customer Care were really bad.

Dunnes groceries delivery service is atrocious, avoid at all costs. 5 hours late with my shopping, I have complained to customer service and the local store in the Marshes Dundalk. 5 days later I am still waiting on a response. Customer care says they will respond in 2-3 working days!!!! Tesco is first class in comparison. Service is professional, efficient and reliable. I will not be shopping in Dunnes in the future.

Purchased dunnes brand quilted toilet tissue, they changed the packaging and the toilet tissue, plastic packaging looks dirty it smells musty, opened the pack and the toilet tissue smelt musty aswell.
Made a complaint, returned the pack to store, got a refund. The toilet tissue was temporarily removed from shelves but then returned in the exact same condition. I will not purchase it again, they're selling us less quality at the same price, instead of just leaving the product as it was and if they're concerned for the environment the packaging should be made from paper.

I have experienced a number of the issues mentioned in other reviews. When I switched to delivery-only shopping, I found that almost every order had some kind of problem, such as missing items or substitutions that weren’t suitable. Unfortunately, when I contacted customer service, I did not always find the response particularly helpful.
I also felt that delivery and collection processes could be better organised. On several occasions, staff appeared under pressure and the overall experience felt rushed.
Personally, I am not a fan of the Dunnes voucher system, as it requires additional spending in order to access discounts. I would prefer a more straightforward pricing structure.
It’s disappointing, as Dunnes was once my preferred place to shop.
For comparison, I have found Tesco delivery in my area to be very reliable. Returns are simple — items can be handed back to the driver and refunds are processed efficiently.

IV shopped in Dunnes for over 40 yrs but I'm changing to Tesco and Lidl . Dunnes veg and especially fruit very bad quality. IV just thrown out half oranges in the net. Avocados from Dunnes either rotten or hard. Kiwi like rocks. I complained before. The staff are so nice which brings me back but I'm tired of throwing out food

Purchased food Shopping for collection on Thursday the 18th from Douglas Cork, spent 100 and redeemed my 2 vouchers. Shopping collection day they didn't have one item and substituted some other items which brought my Shopping just under 100 (98) just under the 100 needed to get 2 x new vouchers applied to my account, Dunnes just applied one voucher. Rang customer care who said they cannot add the second voucher, requested to speak with Supervisor who also didn't help. Dunnes I spent enough to be able to redeem my 2 x 10 off 50 vouchers but you only give me back 1 voucher and then have unhelpful staff in the call center who apparently cant apply vouchers to our account. Surely your IT Systems allow you to apply vouchers to customers especially when a mistake happens and its not the customers fault.

It took over 24 hours to sort my Click & Collect Order for Christmas. Due to above kept losing my time slot. Local support minimal. Was informed that I could add or remove from order once placed but have failed to do so. It is so frustrating. Never again

First of all there is no option to give feedback in their app... If there were I would have done it instead of here and give them chance to improve, but as they are not interested in it, I will just say what went wrong here! I was trying out the recipes listed under their website. I managed to somehow get all the products required despite good portion of them not being available to purchase from Dunnes stores. I got all the products and now I am eager to cook them... I got my products and I got my instructions... What could go wrong!!! Well until you actually take a look at the said instructions what triggered me to purchase the necessary products in the first place! All they say is "Go ahead and cook that shit!" That's it... Really disappointing for a cooking noob like me, when I paid them premium for the products!

Check all the items you ordered when they deliver it to you in front of the driver, there was a missing item in my delivery,

My father is elderly , frail and cannot walk far because of mobility issues and needed a grocery shop. I live in England, my father lives in Dublin, so I tried to do a dunnesstores online grocery shop for him. I ordered everything he needed plus some treats. I filled in his details including his date of birth because Dunnes claimed to deliver free to over 65s. When I tried to complete the order my card details were refused. I then bought a e gift card 95 euro thinking this would make paying for the order easier. I was wrong, the order still needed my card details which it kept refusing , the same card that Dunnes Stores had no trouble taking the money for the e gift card. I rang customer service. I was led to believe that my father would get a free delivery and I was told that my bank had blocked the order from going through and I was told to ring my bank and after that to ring Dunnes Stores customer service . I rang my bank and they had not blocked the order. I rang Dunnes Stores back and I was told the person was taking a lunch break and would ring me back. I did not get that phone call. Later that evening I went back to the order and discovered instead of getting a free delivery the delivery was changed to a pick up slot. I had explained my fathers inability to do his own shopping to Dunnes Stores customer service so I don't understand why it was changed to a pick up slot. I had to cancel because there's no way my father would have been able to go to Dunnes Stores. I had to start all over again with the order.I sent many emails and phoned customer services several times to resolve this matter and also to find out what happened to the remainder of The e gift card . I was told to go to dunnesegift but everytime I tried to find out how to get the balance I kept getting "something went wrong please try again later. Dunnes Stores were unable to provide their own wholemeal bread or their own toilet paper in the order so everything including the 8 euro delivery charge came to 82 euros and it looks like I will not be getting the balance back . I did ring Dunnes Stores Head Office 3 times but kept being passed back to customer service . I don't believe they were listening to me, I did tell them that this was a formal complaint against Dunnes Stores customer services. Their replies in emails told me how to order Groceries online which proved to me that my emails had very little attention and I got another email telling me my father needed to show proof of his age which was too late as he had his order the previous Saturday. I spent a lot of time explaining everything in great detail in countless details and I also spent hours on the phone explaining why I was so upset and feeling ripped off by a store I used to trust and shop in when I live in Dublin. Dunnes Stores did email a how did we do survey so I repeated everything I had told them over the phone and in my emails. I have had no reply to either my "formal complaint" nor from the survey. I feel that I have been ripped off by 20 euro. the 12 Euro balance and the 8 euro deliver service that I was informed was free for people over 65. I will not be shopping at any Dunnes Stores ever again.

Very disappointing, they've changed the 10 off 50€ vouchers so you can only use them on your next shop but they expire in 10 days, absolutely ridiculous. Dunnes stores changed the only thing what made them stand out from the other shops. From now on I won't bother get my shopping there.

Delivery time was spot on, food was packed exactly as it should be, spot on in every way,.Driver was courteous too.

Yesterday I left a bag of groceries behind and when I looked for them today they had a note of what was in it and I was able to retrieve the goods. I was shopping in the Dunnes stores Market yard Kilkenny and the assistant was more than helpful, great service Thank you. Unfortunately I was so excited about getting sorted that I didn't ask for a name. Marie Stapleton Gathabawn

TID 10038406
Logged a ticket with customer service on 21 April asking them to add points from my receipts to my accounts. Rang on 25 April asking to action. Today 26 April still not done. You would think that this is a task that will take hours..... What horrid customer service Dunnes Stores. Please look at Tesco's customer service ...Much much better. Shame on you!

Been a customer for 25 years, I'm shocked with the unrealistic inflation of prices? They have really become a rip off merchant. Thank you for 25 years of service but it's actually cheaper and better quality to buy from the local butcher, veg, shop fish munger etc. I'll by my spices etc elsewhere!

Always on time - never an issue - very handy