Dukascopy Bank SA Omdömen 

Sadly I am seriously thinking of switching banks due to high fees, now even for CHF card transactions.
Initially I was quite pleased to find a Swiss bank that allowed me to quickly open an account even for non-residents. I also like their 911 App.
however I am increasingly unhappy about their fees, especially as there are now cheaper alternatives such as Yuh.
While the account itself is free, every bank transfer is charged at CHF 2,30. For the pleasure of having their card (a debit, not a credit Visa card) they charge CHF 2 per month.
However the final straw for me was that Dukascopy/the card issuer started charging me 2% in fees for CHF card purchases (other card issuers did not charge me) so in total I lost quite an amount in additional fees.
When contacting Dukascopy they said it is not their problem but to contact the card supplier. Initially they gave me a wrong Name (Swiss Bankers) who I contacted. But it turned out that my card was actually issued by Corner, so I needed to contact them.
However, I am disappointed that Dukascopy - who after all charge me regularly for the Visa card - did not contact the Card issuer on my behalf. Surely if "big Dukascopy" contacts the card issuer there is far more pressure there to get this rectified.
I have now started using Yuh and am pleased as there are no fees, for card withdrawals, for bank transfers etc and there is even a small credit interest.
UPDATE 15 April 2023
So, it took Dukascopy customer services around 1 month to respond to my email in response to this review here. (note I originally raised the issue approx 2 months ago) it appears they have not read the email I sent and asked me to contact Cornercard which I had done already 2 months prior with no response. (Email correspondence to Cornercard was forwarded to Dukascopy) So it seems that their so called "customer service" is essentially non existent. I am glad I found Yuh which seems to work well so far and does not charge any fees unlike Dukascopy.
UPDATE 7 May 2023
I think their support is basically useless. I had emailed Dukascopy since February, then again emailed all the info twice to support at Dukascopy since they left their response in March but I get one or 2 sentence "fob off" emails asking me to do things that I had already done with no success. Seems that their support are not really able to read emails??. Problem not solved. I now rang Dukascopy to explain the situation, and am waiting with baited breath if anything will come out of this. Very disappointing.
UPDATE 1st July 2023. Nothing has been resolved, no response, useless customer support department, problem still there and now the card that Dukascopy are offering (Cornercard) is not even allowing refunds. AVOID

Customer service is excellent !!!
I am waiting to see more features on the App !!!

1) The worst customer support ever.
2) they have the highest fees on the market.
3) I had to wait almost 5 business days to receive just 50 euros from an EU friend, which is horrible because EU transfers are always instant.
4) you can't edit your login info such as email or phone number without manual approval from their customer support and you have to wait several days for that.

They make the online banking experience horrible.

Since my last comment here. I can said that I complain about JForex4 that lost flexibility to move SL or TP, when have message box on the button. This was fix and works again.
Have one more thing that I not mentioned and this should be take on consideration. To be correct in this evolution. JForex4 come with a backtest tool. This can be improved of course. It’s free and it is by default. For this 5 starts is fair.
I have another suggestion to do. In my opinion the support should have a real experience in use the platform as a traders and the same for the contest, to really get to the point that the client try to expose. Should be traders too.

I'm trying to open an account at dukascopy, but the manager called thayse thaise lemos could only be Brazilian from São Paulo is terrible and there's another useless guy who doesn't work called lukeni domingos another useless guy . I sent this guy an email and he doesn't respond. I wanted to know about dukascopy interest rates. I want to send the documents, but the application sucks and doesn't work and there's also no service that provides anyone there. You don't have to answer anymore, I don't want to talk to any of you anymore. I've given up my patience. My name is alan bezerra

i strugle to increase my limit, when i email them for limit increase they threaten to close my account
worst support ever

This is the worst bank app ever. Don't download this app if you don't want to lose your money.
This bank rob people off their hard earned money in the name of 'account funding clarification'
They will seize your money even after giving them the required details.
No customer care only bots.

A mystery how this "bank" even exists. There is no logical justification for it, it's completely unaccountable, no explanation why stuff simply doesn't work and transactions wouldn't happen. Communication takes months and solves nothing. It doesn't matter if you do everything they ask for, provide all the documents etc. Clearly, it's a common problem, that's been there for years. Simply incredible, how this joke of a company exists.

This Dukascopy shouldn't be considered a bank at all.
Every transaction takes a very long time to be approved manually by a bank employee.

I tried to receive money from a client in the EU ... money arrived the next day but I had to wait extra 2 weeks to see money in my account (waiting for an employee to approve it)

Also they have high fees in all transactions, even their card has $2 monthly fees.

Also, you can't update your info such as your phone number without getting the employee's manual approval.
Oh my God, I waited 2 days to update my phone number.

Also, they said that they have crypto deposits
but they lie as they don't have this feature.
They can add it manually to your account with extra high fees.

This bank is horrible, I feel regret that I created an account there.
Keep in mind they can block your account at any moment without saying the reason for that and you can lose your money.

An online bank should be fast and easy to use but they make the online banking experience terrible.

No lo recomiendo para nada, ni siquiera hagan el intento. Las razones son muchas, pero resumiendo:
Primero te piden toda la documentación. Les pedí que me contacten para entender mejor que tipo de cuenta abrir y otros detalles que no están claros en la página. Me contactaron, pero nunca respondieron a mis preguntas. Insistían en que primero termine mi registro (ya había llenado un formulario largo, pero querían mi DNI) y que ya luego podía cambiar de cuenta si no estaba conforme etc, y así lo hice.
Luego me contactaron para decirme que no podía abrir la cuenta por tener antecedentes penales?! Hace 2 años estuve opositando para Policía Local, no tengo antecedentes, ni siquiera multas, nada de nada, no sé de donde sacan esa información. Querían que les compartiera mi certificado, ¿para qué? No saben tanto, solo para quedarse con más información personal que luego dicen no pueden eliminar.
Otra cosa que me dijeron, es ¿cómo es que trabajo para una empresa americana si soy residente español? ¿Qué acaso no conocen los términos autónomo y teletrabajo? Querían ver mi contrato, ¿de nuevo más documentos? Y así muchas otras cosas, que las sabían de antes por el formulario que llené. Me podrían haber dicho todo eso antes de pedirme el DNI. En el formulario expliqué clarito en lo que trabajaba.
Luego el "ejecutivo" nunca más respondió a mis correos cuando le dije que no me interesaba abrir la cuenta y que borraran mi información.
Para terminar el servicio al cliente es horrible, y los ejecutivos peores.
Que ni siquiera se te ocurra tratar de abrir una cuenta en Dukascopy, vas a perder tu tiempo y pasar malos ratos, y al final se van a quedar con toda tu información personal.

so far the transfers are fine, but the fee is very high and the evaluation to increase the limits takes too long

Не открывайте там счет ни за что!
Банк постоянно замораживает ваши средства, по самой простой причине. Даже за разовый перевод в 140 евро надо предоставить кучу документов.
Саппорт отвечает раз в день, причем если ты не успел на уточняющий вопрос в чате ответить сразу, то жди следующего дня.
В конечном итоге мне просто заморозили счет и все мои сбережения там, при этом уже вторую неделю говорят, что все ок, завтра разблокируют, никаких проблем, но наступает завтра и та же песня. Похоже на грабеж.
Ну и самое главное, пока мучался с саппортом доказывая, что я самый обычный ITшник, нашел в их приложении просто ужасную уязвимость, которая позволяет деанонимизировать всех их клиентов по всему миру.
Я конечно не злой человек, но с учетом всех нервов и украденных у меня денег, подготовлю с юристами запрос в FINMA, где подробно опишу, что банк не может защитить личные данные своих вкладчиков, в тч и граждан Швейцарии, не соблюдает закон о банковской тайне, что особенно будет интересно для FINMA
Ждите отзыва лицензии! Успехов!

My customer sent money to my account, but the money has not been credited to my account for 3 weeks. They don't care.

Edit: My problem was solved.Thanks

سيئ للغاية حدود السحب قليلة جدا مثلا
بايسيرا بعد اجراء مكالمة الفيديو يمكنك زيادة الحدود كما تريد لكن هذا البنك يبدو متخلفا

I'am Issam Abdelhadi Feddal from ALGERIA and ...
Bank without any step and no need
First thing I asked to increase my limits for my business I sent all the information and documents necessary for verification I waited 15 days without a response and After that she told me you can't increase the limits !! For no main reason
And secondly I received 1083 euro sent by my family .. I have not touched the month limits and despite that request information why you received this amount and that it is the familiar relationship I hired and said all the information for him and offered to send their bank statement to verify the address and photo of his identity card ... when i said that it does not respond and i received nothing after 20 days or more she rejects this transaction !!! it's horrible Have I ever seen a bank like this? It does not work and does not enter the head ... All the time says verification two three days of work and after this period She said wait I sent the information to Compliance ? I also have another transaction for 2336 euro keep at your place for more than 20 days without answer and without reason
The support does not respond and the customer service does not give reasons and It does not provide any advice or solution it's Really a waste of time I don't recommend it at all
I have other problems with this bank of (****) I was shocked and tired of writing to them and sending an email to no avail

Stay away from this multi currency account I deposited instantly from my card, and they have waited 8 hours to ask from me selfie with card, when I provided that operator in support told me you know compliance need 1 to 2 working days to apply money already landed there to my account!!!!

They approve my account, in the mid term i was using it, I tried to do a change address request without luck, and then without notice, they block my account.

They have locked my savings in it. Next step is to call a lawyer.

Worst bank ever, search for better options.

Since I got a reply from Dukascopy (one year and a half later since I wrote the original review at the bottom!!!!!!), I will update:

My review should be even worse. I again have access to my account frozen without any reason and/or warning whatsoever. The only difference now, is that I do not care anymore since I and fed up of them. Anyway, I will investigate the legality of doing so, since I cannot even get my statements.
I paid for a full term Visa and Mastercard a very expensive price and Dukascopy's card provider cancelled all cards with them and they did not even tell the customers and refuse to refund the money for the period (more than half) in which the cards aren't available any longer.
Also, after having used my Visa banking card from another bank to fund my Dukascopy account 66 times (yes: sixty six) they froze my operation until I sent them selfie with that card!
Bottom line: Dukascopy is the shame of Swiss banking. I wonder how they got a license.
(what follows is my original review)

I opened my account at Dukascopy because they did not request personal attendance for this. This feature is still scarce but for sure there will be plenty of banks offering this soon.
They imposed me a (quite insignificant) deposit limit, and when I tried to deposit usd 20 over this amount they just blocked access to my account, WITHOUT ANY WARNING WHATSOEVER, for almost one month. The officers just did not take proper care and rarely answered my claims, until I told them that I was going to file a severe claim to the Financial Authority that regulates the bank: then they restored my access right away!
The algorithms they use are biased and as incredible as it may sound if you have a fixed deposit limit in USD, this "fixed" number changes all the time because their internal measure is NOT IN USD . The result of this (and I have several screenshots that prove this) is that your "fixed" quarterly deposit amount is VARIABLE and you have to be guessing in order not to pass that limit, or else have your account frozen for as long as they want as they did with mine.
The officers rarely respond to emails and although you are invited to send documentation for increases, weeks go by and they just don't even look at it and don't give an answer either for yes or for no.
Everything here has a fee, and some of the fees are outrageously expensive. For example, few days ago they incremented monthly Visa and Mastercard maintenance fee by 100% (yes!, you read well)
My bottom line is a question: Would you trust your money to a bank that freezes your account whenever they want, for as long as they want, and for whatever reason they want, never answering when there's a problem?

I have waiting 13 days for a bank transfer,while they're using my money