Dsgautomart Omdömen 3

We have just purchased a Ford Kuga from DSG Barrow. We were looked after by Andrew, nothing was too much trouble. Would recommend buying a car here 😊

I first bought my brand new Dacia Duster from this company four years ago, I have had zero problems with the car and so today I decided to trade in my car for a new Duster. Andrew the salesman is a great guy to deal with, friendly and doesn't try to push you something I didn't need. I'm a Duster man through and through now and wouldn't change, I love this car and I am looking forwards to receiving my new model in July 2023. Fantastic service as always. Andrew Waide, is a really nice guy and I am glad to call him a friend. Excellent service as always.

Review is about:
dsgautomart.co.uk/
D Stoker Group Ltd t/a DSG Ltd
a.k.a DSG Morecambe

Purchased a used renault zoe from them in March. It was advertised as doing 150 miles range. My house was 60 miles away, and the on entering my postcode into the satnav the car told me it had insufficient charge to complete the journey, despite being fully charged. I spoke to the salesperson before leaving and he advised us it was clearly wrong and we would make the trip home no problem. After 40 miles we pulled off the motorway desperately looking for services to charge at, as were about to run out of battery.

As per my consumer rights under being mis-sold a vehicle, I called DSG and immediately rejected the vehicle. They refused to accept my rejection and instead requested to inspect the vehicle for repair. I found this reasonable and agreed.

Due to COVID that appointment couldn't take place until July. At which point they inspected the vehicle and found there to be no fault. As there is no fault with the vehicle, my rejection of the car being mis-sold i.e. the range was not as described, still stands. They refuted this and demanded I collect the vehicle.

During this time, the car service became due. As part of the sale, the garage is supposed to complete this service for free. When I called to ask them if they had completed the service yet, they told me that, due to the ongoing dispute, they are refusing to complete the service. Regardless of what dispute is happening, this is a denial of something that was legitimately purchased, and is highly unprofessional and, frankly, spiteful.

On collecting the vehicle and entering my home postcode into the onboard sat nav once again, the car itself stated "you do not have sufficient charge to complete this journey". The person who was dealing with my complaint refused to meet me in person, citing the ongoing dispute. As such we had a 'conversation' through a middle-man. It was incredibly immature and childish. After much back and forth, the member of staff i was dealing with stated that they had agreed to a full refund. They asked for the spare key and log book, which i returned to them the next day. I was also given the opportunity to clear my personal possessions from the vehicle.

After chasing the refund for a week I then received a surprising email, stating that they had looked at the car and decided that the message I saw regarding the range was just a safety measure and that the car would complete the journey after all. As such, they were retracting their offer a refund, despite having already accepted the vehicle, spare key, log book and handbook for a refund.

TLDR:
1. The car was rejected on day 1 in line with my consumer rights to protect from mis-selling.
2. A refund was offered, agreed, and acted upon. They then changed their minds despite having full possession of the vehicle, and still have full possession to this day.

I have had no choice but to pursue this matter legally to compel DSG to give me the refund that is owed.

Purchase from them at your own peril.