We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sergiu foi excelente, para alem de ,falar portugues sem eu ter pedido, falou e foi super simpático e ajudou-me no que precisei. Se vierem aqui, perguntem por ele. É a 2x que reservo com a Drivalia... Se mer
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Yamna has been fantastic to work with. She is patient, kind, and professional. We are from the states (Indiana) and needed some extra explanations and she had no problem looking things up online for u... Se mer
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You were recommended to us by our friend who uses you 3-4 times a year. We were extremely happy with the way your young lady at Stansted Airport dealt with us. We had a car within 15 minutes (unlike... Se mer
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Företagsinformation
Om Drivalia UK - LONDON STANSTED AIRPORT
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
Maple Parking Stansted, Thremhall Avenue, CM24 1PY, LONDON, ENGLAND, Storbritannien
- 01279 215341
3,7
Medel
546 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Yamna was excellent 👌 super helpful!
Yamna was excellent 👌 super helpful!
11 september 2026
Omdöme utan inbjudan
Very good service and nice staff and…
Very good service and nice staff and very professional. Specially Marius is so generous
11 september 2026
Omdöme utan inbjudan
Great experience no pressure when…
Great experience no pressure when hiring all very clear and easy
31 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and professional
Quick and professional
Thank you to the Manager Andreas
24 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Service
21 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Recommended
I use this branch regularly. Recently dealing with Andreas.
Never a problem.
Highly recommended
25 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Yamma was very helpful and explanatory
Yamma was very helpful and explanatory. Despite a few hiccups with NI driving licence, which took a bit longer to sort out, everything else was great.
23 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another excellent experience with DRIVALIA Stansted
Another excellent experience with DRIVALIA at Stansted.
I arranged this rental several months in advance, and from the very beginning the staff were extremely kind, helpful and reliable in making sure everything was properly organised. When the time came, everything went exactly as expected and the whole process was smooth and reassuring.
A special mention to Marius, who was absolutely great: professional, friendly, available and genuinely committed to making sure everything went well.
The car itself was reliable and exactly what I needed, the fares were very competitive, and having full coverage gave me complete peace of mind throughout the rental.
I have used DRIVALIA several times now and have become a very loyal customer precisely because of experiences like this. I sincerely hope these high standards of service, reliability and customer care will be maintained in the future.
Highly recommended.
7 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is a con
This is a con. Our flight was delayed and we waited 30 minutes for the bus to take us to the rental office (this is normal) because we were more than 59 minutes late we were recorded as a no show. We arrived within the two hour slot they talk about in their reply but were definitely told we had been recorded as a no show. They did offered us a new rental at 2.5 times the price of the original one. There was another lady in exactly the same position. Avoid this company.
12 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I will not use Drivalia again
I will not use Drivalia again, from start to finish my experience was stressful. Before pick up I received an email from Carjet urging me to purchase excess insurance for approximately £55, telling me this same insurance would cost over £200 at the counter, in fact it was over £300, I declined. The excess I'd bought from Carjet was useless. The counter staff was unfriendly, it was 9pm and dark. I was shown where the marks were on the car in a picture and asked if this could be emailed to me, confirmed. I never received a copy despite emailing Drivalia following morning, after attempting to phone, I was put on an endless loop each time I called. There was no water in the screen wash and the warning light came on indicating the tyres needed air, all on day one. My credit card was blocked £1,500 and it is still blocked one week later. Drop off went smoothly enough but I had no confidence in this Stansted company so was worried not having had an illustration of any marks/dings. I was with my granddaughter aged 19 at pick up and she commented 'he wasn't very nice!' I don't like reporting or reviewing staff but it makes such a difference to be spoken to in a friendly professional manner. I can't recommend Drivalia and PLEASE unblock my credit card.
In reply to your response - it's your website but fyi
I CANNOT use the portal, it is closed after car returned.
KINDLY UNBLOCK my credit card, it is now over a week.
1 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
An impressive rental experience
This is not the first time I have used Drivalia at Stansted Airport and, similar to my previous experience, I was very impressed with the service. There was a bizarre and very unexpected issue with my credit card that was the fault of my bank, but complicated payment for my pre-arranged car hire. Mehmet, who assisted me at Drivalia, could not have been more helpful and understanding, making a challenging situation far less stressful. Eventually, a solution was found, and I was able to begin my journey having impressively been given a free upgrade to my original reservation. With such good customer service, I would certainly recommend Drivalia Stansted when considering car rental options from the airport.
12 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Outstanding service Stansted
Outstanding service from Mehmet at Drivalia Stansted
After arriving at Budget Car Hire, I was told they required a physical bank card, which I had unfortunately left in Ireland. They couldn’t accommodate us and showed no real interest in helping, leaving my son and me stranded when we urgently needed a vehicle to attend a funeral.
We went around the corner to Drivalia at Stansted Airport, where we met Mehmet. He was incredibly helpful from the moment we arrived and made sure we weren’t left stranded. He gave us the best possible deal—around the same price I had arranged with Budget—even though he could easily have charged us more given our situation.
He also provided a child seat free of charge and included full insurance cover in the price. His kindness, honesty and professionalism made an extremely stressful day so much easier.
I had never heard of Drivalia before, but after this experience, I genuinely wouldn’t use another car-hire company whenever Drivalia is available.
I rarely leave reviews—this is probably only the second business review I’ve ever written—but Mehmet and Drivalia deserve the recognition. An outstanding employee, an outstanding person and an outstanding company.
Thank you very, very much, Mehmet, for looking after my son and me when we truly needed help.
13 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolute worst car rental experience of…
Absolute worst car rental experience of my life, and I travel a lot by rental car. We were 65 minutes late and they told us our car is no longer available, and instead charged us 300 pounds for another car. The most awful experience ever. Avoid at all costs.
12 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Yamna was amazing and very professional
Yamna was amazing and very professional
5 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT USE
DO NOT USE! Get you to sign agreements before you seeing the car, get you to sign for damage photos that are up to two years old then when you return the car claim you have caused damage that has miraculously move from 2 year old photos!!! BEWARE!!
10 juni 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
We have used Drivalia for years, yet again AMAZING service
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted went out of their way to help resolve the issues. Without the information Kamila helped me find in my phone we would have been really stuck but she patiently and constantly reassured me it would be alright in the end and it was thanks to them. Amazing service
4 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly helpful service
Friendly helpful service. Thanks Camilla and Yamna
6 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was told my USA credit card would not…
I was told my USA credit card would not provide coverage even though it clearly stated in my user agreement it did. They told me my irinal car booked wasn’t available but had an expensive suv available but I couldn’t leave without paying for additional insurance to the tune of $993! We ended up being charged $46 PER DAY for a car we didn’t need or want! This additional cost caused our family significant emotional and financial stress. DO NOT USE THIS COMPANY THST FLAT OUT LIE TO YOU AND MAKE YOU GET THE INSURANCE….by telling you you can’t leave with the car without buying it!!!! They lie, steal and have zero integrity!
2 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Mehmet was excellent
Mehmet was excellent. Brilliant service at Stansted.
31 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Første og sidste gang
Det var første og sidste gang, vi lejede bil hos Drivalia.
Allerede ved afhentning blev vi opkrævet £270, fordi vi ikke havde et kreditkort. Det stod godt nok gemt i vilkårene, men det var langt fra tydeligt, og det føltes som en urimelig ekstraregning.
Som om det ikke var nok, fik vi udleveret en bil, der havde kørt omkring 70.000 km, med flere problemer:
Servicelampen lyste.
Der var en fejl på en lyssensor.
Batteriet i nøgle/fjernbetjeningen var næsten fladt.
Bilen var heller ikke ordentligt rengjort indvendigt.
Det er simpelthen ikke den standard, man forventer, når man lejer en bil. Meget skuffende oplevelse og elendig service.
Jeg kan ikke anbefale Drivalia og kommer ikke til at leje bil hos dem igen.
1 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
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