Drivalia UK - LONDON HEATHROW AIRPORT Omdömen 

Rami And Abdullah is a very good employee of this company, he helps me every time I go and listens to customer requests nicely and helps

I got a great car at a good price. Too many people go for the cheapest and then expect 5 star everything. This is a good company - have your documents ready (no exceptions!), arrive at the time you booked and you will get a good car at a good price

Picking up car from Drivalia Heathrow proved really fast and efficient.
A great staffer, Muhammed, (MD), helped with everything, giving plenty of sensible advice.
The tank wasn't full which always presents a challenge for the customer to return the vehicle with exactly the same level. But this was overcome.
A great car (automatic) in tip top condition.

Strongly avoid Drivalia. While it came up as a budget option on comparison sites, we ended up paying around the same as a reputable car hire company due to pressure selling and hidden fees, but with a terrible experience. Their business is unethical and unprofessional.

On arriving, we waited 45 minutes before we could speak to an agent - another customer had been there for 3.5hrs waiting to get their hire car. No clear reason was given for the delay. When we did speak with an agent they pressured us to buy astronomically expensive insurance (more than two to three times the cost of the car rental for 7 days) after telling us that the third party insurance we had already purchased would be invalid (something I have never encountered in many years of hiring cars around the world), and if we didn’t buy one of their two expensive insurance options then they would require a £2500 deposit on a credit card. I’ve since seen in other reviews that if you choose the latter then they take unauthorised charges from that card after you’ve returned the car. As we didn’t want to leave the deposit we did end up taking one of their insurance options and that meant our check out was fine, but we witnessed several other customers arguing over scratches that were evidently there before they hired the car and complaining about dangerously low tire pressure. For the insurance quotes, the agent just wrote them down on a piece of paper, with no explanation of the prices or detailed T&Cs accompanying them, giving you no time to think it through properly. It’s clear that they make their money by (a) charging outrageous insurance and (b) taking money from customers’ deposits who don’t take out their insurance. Their business practices are predatory.

Charged £500 for a windscreen chip at Heathrow. Refused to provide a third-party garage repair invoice. Bank has initiated a credit card chargeback. Avoid unless you take timestamped photos of every inch of the car. They use a chip hidden under wiper scam.

One of the worst and most frightening car rental experiences of my life. I would strongly advise families to think twice before renting from Drivalia Heathrow.

I rented a vehicle for a family holiday in the UK. The car was supplied with two rear tyres that appeared severely worn and damaged. While driving towards Bath in heavy rain, the vehicle was skidding dangerously.

On 31 August, one of the rear tyres went completely flat while I was travelling at approximately 60 mph with my wife and children inside. It was a terrifying experience that could have ended in a serious accident.

I had to pay £240 out of my own pocket for an emergency tyre replacement. The following day, Drivalia's assistance team came and replaced the OTHER rear tyre as well, further disrupting our holiday.

But what shocked me even more was their customer service afterwards.

After multiple emails and weeks of chasing, Drivalia finally agreed to investigate the vehicle's pre-rental tyre inspection records and requested photographic evidence. I provided everything, including pictures showing the terrible condition of the tyres.

And after all that, their final response was simply that "nothing can be done from our side", suggesting I contact another department or pursue legal action!

No meaningful explanation, no inspection findings, no reimbursement, and no accountability. Instead, they offered me 15% off my next rental. Seriously? After such a frightening experience with my family, why would I ever rent from them again?

My biggest concern is not just the £240. It is how a vehicle with tyres in this condition was supplied to a family, and how casually the company has handled the subsequent safety complaint.

I have photographs, payment receipts, and the complete email correspondence supporting my experience.

Drivalia Heathrow, customer safety should come before excuses.

I would never rent from Drivalia again, and I strongly recommend that anyone considering them, especially families travelling with children, carefully consider my experience before booking.

I haver already escalated this issue over my booking portal and this is the revert I have received constantly from Branch manager of Heathrow Rental :Dear Customer, thank you for providing this. Unfortunately there is nothing that can be done from our side, however we might suggest you that you have the right to escalate this further by contacting our customer service department for a further review uk.customer.service.....or you have the option to pursue the matter through relevant legal channels or legal authorities. Kind Regards Drivalia Heathrow

Great service from sanj and Callum at Drivalia.

Excellent service from Gill at Heathrow Drivalia! Always offers the best advice and goes above and beyond to make us all feel welcome! Always makes this process quick and efficient 5 star service!!!

My Drivalia review is very disappointing to say the least, because of the following reasons
1. it took 2 hours to get the car after driving at their rental department.
2. they argued that the car insurance that we purchased from you was only good for the USA. We also had car rental insurance coverage on our travel insurance it took a while for them to accept that along with our credit card insurance.
3. They went over the existing damage on the car without us. We noted that there was quite a bit of damage to the front passenger wheel they had marked it down. There was very little petrol in the car what made fiiding a petrol station very urgent.
4. The car didnt seem to drive very well and after about 400 miles we found out why, the tyre on the damaged wheel was very illegal it had approximately 1mm of tread which left me with a large fine if I had got pulled over. I called the number o. The carsticker several times, the customer support both numbers got a response. There was a Facebook page which one message and all they did was gave me a number that I couldn't get a answer. Finally I called their breakdown service which arranged a local company to replace the tyre. By the time they arrived I had lost almost 3 days of the rental. On the way to return the the damaged wheel was losing pressure I stopped to get air and I couldn't clear the tyre alarm as there was nothing in the car which gave me any information on the controls, plus the spare tyre was missing it obviously had one at some time.
All in al it was a terrible all round experience on return it told the person about all the problems I had he just said noted.

Gill is the best. Fast, polite and friendly.

Warning - avoid this company – the worst car hire experience I've had in 25 years.

As an expat, I have rented around a hundred cars over the past 25 years, and this is by far the worst car hire company I have dealt with.

My flight was delayed, and I arrived an hour and a half late to collect a car I had booked for eight days. For this late collection, I was charged an extra £21.50 for every day of the hire – £172 in total. After extracting the extra 172 pounds they offered me an "upgrade"!

The car itself was not clean. The major international hire companies provide new cars in excellent condition for the same price.

My advice is simple: stay well away from this company and book with a reputable provider instead.

Rented a car from the Heathrow branch during a trip to the UK. Next two courtesy buses to T2 didn’t arrive and, when I tried to call the branch to let them know we would be late, got a message saying there was no connection to that number. Tried the head office number, but phone just rang continuously before the call was cut off. After waiting for an hour, we spent £23 on a taxi instead.

Got to the branch and an employee said he would be a couple of minutes, then wandered around inside and outside the building, chatting with colleagues, before getting a drink from the vending machine and disappearing into the staff room for 5-10 minutes.

Re-appeared and called me over to the desk. I mentioned the problem with the bus service, but there was no apology or expression of regret, just “we don’t control the buses”. Told him about the problem with phoning the branch and he said I must have called the wrong number. Told him it was the number quoted on the booking confirmation, which was met with silence. I was giving what I thought was valuable customer-experience feedback and he couldn’t care less.

Paid the rental fee but couldn’t do credit card pre-authorisation because I didn’t know the PIN. When I asked why they don’t state that pre-authorisation requires a PIN he replied “Mate, if you’ve got a credit card, you should know the PIN” (he used my name once, but preferred to call me ‘mate’ the rest of the time).

I asked about an excess waiver option and was quoted £342.93 for ‘Super Peace of Mind’ with insurance and no explanation of what was covered or if there was another waiver option available. He told me to decide what I wanted to do and then disappeared outside for a cigarette, so when I was ready to proceed I had to go outside to find him, then wait for him to finish his cigarette before we could continue. It seemed that, once he had the rental fee, his attitude was “rent the car, don’t rent the car, I’m not really bothered”.

Once payment was complete he wanted me to take an automatic. When I asked why he suggested it was a free upgrade (even though until then he had done a very good impression of someone not inclined to do me any favours). Begs the question as to why he wanted to avoid giving me a manual when I had booked one.

Was eventually given a manual MG3 and was asked to sign the damage report without an opportunity to look over the car first. Also didn’t give me a copy of the report or an overview of the car. Once inside, infotainment system said that the radio module had been disconnected and Apple Car Play also wasn’t working (there was no user manual). It also hadn’t been vacuumed, which had me wondering what else might not have been done.

Overriding impression of this individual was a lack of professionalism and customer-consideration, an attitude as casual as his dress and the demeanour of someone who believed he could do whatever he wanted and didn’t care who knew it. The place had the feel of a social club, the waste bin was so full there was rubbish on the floor and the customer seating and carpet needed cleaning and vacuuming.

The experience clouded the start of the trip and continued to linger as I dreaded the return experience. That went fine although, as I couldn’t trust the bus service for the time-critical trip to the airport, I paid another £30 for a taxi.

I complained via their website and eventually received an e-mail from a ‘no-reply’ address with a link to the branch manager’s response. The reply was typical of their ‘copy and paste’ responses to online reviews (“culture of continuous improvement”, etc.) It didn’t use my name or give the branch manager’s and the wording suggests that it is a template response produced centrally and either distributed for branch use or sent by head office whilst purporting to come from branch level.

Was offered a 15% discount on my next booking (there won’t be a next booking), via a code freely available online from a number of retailers, for any customer to use at any time. It lacks any genuine remorse or recompense, because it fails to differentiate between satisfied or new customers and those with a grievance. I found a customer service e-mail address and gave them an opportunity to respond before I posted reviews but, over a week later, still nothing.

Plusses? They're cheap, I think the website is well-designed, with a lot of useful information provided and the booking process was very straightforward. The car was acceptable for my needs and didn’t break down. Having read other reviews, it seems we perhaps dodged a couple of bullets by not paying in advance and, ironically, not being able to pre-authorise a deposit.

Gill and Omar gave 5 star customer service,

Gil was very nice and serviceable for the pick-up procedure.

Omar great service

Had an excellent experience with Drivalia Heathrow today. The whole rental collection process was smooth and straightforward, from the start. The staff, Mr.Gill, and Mr.Omar, were friendly, professional and helpful, and the car was clean, comfortable and in great condition.

Overall, a very positive experience and I would happily use Drivalia Heathrow again as always, I have done in the past, Highly recommended! 5 stars ⭐ ⭐ ⭐ ⭐ ⭐

Thank you Omar

Sanj was fantastic as always. Always helpful and always great customer service.