Kenny is an absolute legend who managed to sort me out with a nicer car for a very special occasion! Nice easy experience, lovely cars!
Plats
Byt plats130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX GLASGOW, SCOTLAND, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not use this car rental service. There was plenty of hidden fees not communicated properly which lead us to pay an excess of 400 pounds on top of the rental of the car. The customer service was ver... Se mer
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From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to... Se mer
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Gary at the Drivilia desk in Glasgow was fantastic! Careful of the Geely PHEV, too much onscreen tech, the car’s lane correction system was annoying and unsafe at times, and had to be reset deep into... Se mer
Företaget har svarat
Företagsinformation
Om Drivalia UK - GLASGOW CENTRAL
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX, GLASGOW, SCOTLAND, Storbritannien
- 0141 611 7103
4,0
Bra
161 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Drivalia Tradestone Manager Awful Customer Service
(Please look at the reply from the branch manager of Drivalia at the end of my Review, on the day of the event managers said it could take upto 5 days for refund, that’s what happens when you come across rouge franchise)
On 2/5/26 Saturday 12.15 noon was a perfect example where my trust & confidence I had from earlier hire from Drivalia gots shattered to extreme low.
The moment I went in there (Drivalia Tradestone Glasgow )& spoke to the manager who was in charge of the unit at that time, I had a very negative vibe as if he wasn’t happy to see me. The conversation between us was more like interrogations. I took everything in a positive way and made the payment he asked me to so that I could walk away with the car asap. But the gentleman then demanded £ 75 for delay pick up.
My point was he should have told me about it and added it to the money I made payments just a few minutes before.
So I refused to pay and requested him to waive it off if possible as I was unaware of the fact that I have to pay £75 if you come late to pick up the car.
So unfortunately I had no option other than to cancel my booking. To my surprise he then told me he can’t reverse the payment and it can take upto10 days. But me in business too I know you can just reverse the payment till an hours, it is as easy as that.
As it was the last car in the unit he probably rebooked it to the person with whom he was on the phone non stop.
Really aweful customer service. Probably as it was Saturday he preferred to get better higher rates and commissions for it as well.
Really people like this gentleman can kill businesses. Really disappointing customer service and I am still waiting on my money.
They keep on repeating the same answer as below in their reply, I have repeated the process multiple times they requested me without any results. I am sitting on 18th day where my money is held unlawfully held by the Drivalia manager where no car was rented out.
They tend to shy away from direct reply which shows their shady side of the business.
Hope no customers go through this unless they become direct victim of the unit manager like me.
Reply from Drivalia
Good Afternoon, Please note refunds can take upto 28 days to be finalized and show in your account in accordance to your banks processing time also. Having also checked your booking I can see you arrived after the grace period and refused to pay the late pick up fee. The agent had followed company policy and terms. No further action will be taken regarding this complaint. Kind Regards.
2 maj 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service from Kenny and great van
8 maj 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Everything was great service was good .
Everything was great service was good .
4 maj 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cracking rental company and service
Cracking rental company and service. Kenny is a legend.
4 maj 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent on the day hire
Was able to get a car for our holidays on the day which was amazing and very smooth, cheers to Gary for that at the desk. Ride was smooth and the car performed to standards. Overall very good experience. Simple and no problems.
29 april 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely awful company would not…
Absolutely awful company would not recommend take your money and don’t give you a car unless you pay £1500 for the car arrogant manager,number online for customer service does not work rip off
24 april 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Friendly and very helpful staff
Friendly and very helpful staff
Especially Gary in Glasgow
21 april 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT RENT CAR PRE PAID
Because I didn’t have a credit card and booked online they refused to give car plus KEPT my online payment don’t be scammed by these people most ppl don’t have credit card and wen u go ur also told u have pay £250.00 excess charge even though u pre paid for car which comes with insurance so my £98.00 week car was going to cost more than I agreed I had leave it but lost my money plus had no car SHOCKING SERVICE GUY was VERY RUDE Glasgow
10 april 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Inconsistent Approach to Service
On my 5th time renting with Drivila I was suddenly refused a car due to a failed credit check.
I have now spoken with them and it was the fact the desk agent didn't check with branch support.
They had assessed risk and decided local hirers were most likely to cause damage- so added a new credit check element without advising.
I initially failed this, but then when spoke with branch support was told actually I could have hired the car- but this was a few days later when I had paid double to hire with another company.
I had been a perfect customer on the prior 4 hires and the desk agent was not advised to use common sense and was told to blindly apply this new policy.
This happened on a Sunday morning- so there was less options as a customer to query.
This was a really frustrating experience after 4 prior hires which were successful.
They do a great price, but the insurance options are extortionate- so I have always had to use a broker to make it more affordable.
The first hire was difficult as it was not made clear how much needed to be on the card for a deposit (and it had to be on 1 card- which I did not have with me although I had enough over 2 cards). It was also not made clear in the conversation it was refundable as it was listed with the insurance packages as if it was an option of what is to be paid.
Once this was resolved (by the broker speaking to them on the phone for me) they were a great hire company on the next 3 hires.
Then the 5th they threw in an unexpected credit check and the branch didn't do the full checks to allow me to hire. It was only when I called during the week when it was too late to correct the error.
15 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great smooth service
Great smooth service! Special thanks to Garry in Glasglow!
25 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Poor experience – Glasgow Tradeston branch
My experience relates specifically to the Drivalia Glasgow Tradeston Branch.
I rented a van from this location and unfortunately the overall experience was very disappointing. The vehicle condition and several important details about the rental were not clearly explained when collecting the van.
I was not given a proper opportunity to inspect the vehicle with staff before taking possession, and I only realised certain issues after already using the vehicle.
When I raised my concerns, communication was slow and required multiple follow-ups. The situation took a long time to address and caused unnecessary stress.
Although the company later acknowledged that communication could have been handled better, the outcome did not resolve the overall experience.
For anyone considering renting from this location, I strongly recommend carefully checking the vehicle condition, documentation and all terms before leaving the premises.
Unfortunately, this experience left me very disappointed with the level of service at the Glasgow Tradeston branch.
7 december 2025
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience
Great experience, straightforward and Gary who served me was a lovely guy and really slick with his customer service. Would certainly use again, particularly based on customer service from Gary.
10 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service and phenomenal…
Great customer service and phenomenal staff!
9 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fab service
3 mars 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Kenny at Glasgow city was magic
Kenny at Glasgow city was magic! Great customer service and helpful
28 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly Recommended
I've hired a few cars over the last few weeks and found both Kenny and Gary great to deal with. They're helpful, explain things clearly, and have given me extra support when I've asked questions.
The cars have all been clean and in great condition.
26 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gary was great
Gary was great. Very informative and welcoming. Would definitely recommend
19 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Dishonest fee charges
I recently rented a car with Drivalia through Expedia and the experience was extremely disappointing. Upon arrival ive been charged 35 pounds "check in fee" as u was supposed to do before picking up the car (ive never been told about it during the booking process). After paying the fee, they stated they didnt have the small car i requested and provided me with a big car.
However, when I raised it with Expedia, Drivalia had the audacity to say the charge was regarding an upgrade and not the fee (even though I sent the invoice to expedia).
It is dishonest and awful. The lack of transparency and lie is terrible and I would never recommend drivalia to anyone.
Be careful when renting with them!
8 februari 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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