I called ahead to let them know I’d be late!! The employee said that wasn’t a problem. When I arrived, they first tried to talk me into buying insurance, and at the very last minute, a rude employee t... Se mer
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Det här tycker kunderna
Easy pickup, very relaxed checkout, clear instructions and no hassle. Had a bus to pick up and take back to the airport that ran like clockwork. Would use again in Glasgow!
We now regularly use Drivalia when renting cars from Glasgow Airport. Prices are much cheaper than the on-site companies, cars are absolutely great as are the staff and the free shuttle bus transfer i... Se mer
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Prompt collection at airport and pick up of vehicle due to details on file. Staff extremely helpful from Connor who collected me, Graeme who booked out the car and Gary who was extremely efficient whe... Se mer
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Företagsinformation
Om Drivalia UK - GLASGOW AIRPORT
Skrivet av företaget
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Kontaktuppgifter
35 McFarlane Street, Paisley, PA3 1SA, GLASGOW, SCOTLAND, Storbritannien
- 0141 611 7100
3,6
Medel
455 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff
Very helpful staff. Use them often and wouldn’t go anywhere else
12 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible rental company
Terrible rental company, avoid, as they are trying to offer low rate, but will charge you extra if late by 1 hr at £50 per day, claiming this no show fee, even if flight delayed. Then make you pay additional cost for an automatic car saying they no longer have the car you originally booked. Fuel is not full-to-full so again make you add more fuel than needed. Insurance with £1500 excess requires a credit card, otherwise debit card per permitted to pay £38.99 per day insurance. Help centre for EasyJet no help at all. Front desk team
At Glasgow airport branch unfriendly and seem very disinterested in the customer.
7 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
My booking was through EasyJet
My booking was through EasyJet, due to my flight delay, I was unable to arrive within the hour of my booking. I was mandated to pay an extra £180 for an automatic car. Rental assistant kept stating the T&C even though I could prove my flight was delayed. Exasperating. Do not use this company and EasyJet were unhelpful too, kept waiting on the phone for 45mins trying to resolve. Avoid car rental with Drivalia and EasyJet.
7 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Do not use, Illegal hire car.
We hired a car on the 1st to the 3rd July, from the Glasgow Airport branch, everything seemed fine until we drove out. Within 20 minutes it started raining and we turned the windscreen wipers on, only to find out that the actual rubber blades were worn so far down the metal clips were on the screen, we pulled off the motorway on to the slip road and we called the office. They advised us to “pop to Halfords” and get the windscreen wipers replaced, keeping the receipt and bring it back to them where they would reimburse us. We did this, driving out of our way to get to the nearest branch, the manager at the Halfords was amazed that this was a hire car and they had let this out like this, he said if the police had pulled us over we would have received a fine and points, it’s now been over five weeks and we still haven’t had the reimbursed monies, trying to get hold of anyone in customer services is impossible, disconnected numbers from the web site, finally spoke to someone and it’s not their department so they transfer you to another number which ends up being a recorded massage. Absolute joke, basically hired us a car that was illegal to drive, told us to sort it out and then we can’t get reimbursed for the money we spent at Halfords, nearly 6 weeks later, nothing !! My advice would be don’t use this company!!!
1 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Overall very good
Overall very good. A bit of a wait at the airport for collection to the off site depot, but it was a very busy time.
The rest of the process was excellent.
The car itself was great - better than we thought it was going to be.
The drop off and check at the end was easy and efficient.
A great company to use for the area. Thank you
1 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Classic fine print scam
They are running a classic fine print scam. They only accept credit cards that are chip and pin, not chip and signature and this is not explicitly stated but rather briefly mentioned. If you don't have the very specific credit card, they force to you buy a nonrefundable coverage package that is basically equal to the price of the rental. Do not use this company
1 augusti 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
DRIVALIA falsely said I left keys on a tyre on a previous rental
DRIVALIA refused my request to collect a car saying that 3 years ago their computer records state that I left the keys on the car tyre for a car previous rental - I did not, this is a lie! DRIVALIA cancelled my booking immediately before collection time forcing me to rent a car elsewhere. This is highly unprofessional and slanderous behaviour.
Following this Trustpilot posting, Drivalia messaged me apologising and invited me to submit my views directly to their “Manage My Booking” for a comprehensive response. Then I received a message and link from Drivalia saying their Branch Manager had responded. Shockingly, Drivalia’s link only said “CANCELLED”.
26 juni 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service
Great service. Extended for 3 months and fantastically easy to drive
Harry and Connor are really helpful
28 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not recommend
I rented a car with Drivalia through the Easyjet website as it was the recommended company when I booked my flights for G;asgow in May 2026.
I paid 272.96£ for the rental online and was expecting to pay 135£ for the second driver when I picked up the car. I did not mind that, it seemed overall an okay price for over a week's rental.
I received a few emails before my trip and all mentioned the fact that you need a credit card when you pick up the car, amongst other documents: "A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (GBP1500.00)".
However, NOWHERE did it mention that without a credit card you would have to pay 350£ if you stick to one driver or 450£ if you want a second driver. Those fees are ON TOP on what I had already paid.
I was not the only person who had that issue as a couple in front of me at the car rental place was being explained the exact same. And they had to pay as well.
This is extorsion plain and simple. Had I known that I would have to pay almost the same amount AGAIN just to be able to actually rent the car, I would have sorted a credit card before my trip.
Again, NOWHERE did it mention the price you would have to pay ON TOP of what you had already paid if you did not have a credit card the day you pick up the car.
On top of that, the van that picks you up at the airport (the company is about 10-15min outside the airport in Glasgow), had to LEAVE my mom and sister AT THE AIRPORT as they did not account for the amount of people that needed transporting that morning.
The personel is not necessarily rude or unfriendly but frankly not helpul. At least on that day.
I DO NOT recommend renting a car through this company and will definitely not rent with them again.
16 maj 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very easy rental and drop off process…
Very easy rental and drop off process and the car was great for a road trip up through the highlands. Connor at the Glasgow Airport made drop off a breeze and his shuttle ride was greatly appreciated.
24 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Daniel was great
Daniel was great, customer service 5* - definitely would recommend!
24 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good pickup drive
Got a smooth and quick ride from Glasgow airport to the Drivalia centre and the driver Connor was very informative about the usual procedure.
22 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Connor
Excellent service from Connor! Really great ride in the car and great experience overall getting the car and dropping it off.
20 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing return experience
Checking the car in was fast, painless, and we were whisked quickly to the airport. 10/10 would recommend. Connor @ GLA is great.
20 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Macchina perfetta
Macchina perfetta! Staff molto disponibile soprattutto Connor!
16 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The employee was so rude and he was…
The employee was so rude and he was ignoring me constantly and was not as welcoming, the car was booked but when we arrived it was not ready and said it would be ready in 4 hours
15 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Poor service - DO NOT USE
An OK service. The Car was nice, they got me driving quickly. In hindsight the car exchange was rushed, there was no explanation of the car condition check. I was not informed of the current mileage. When I went to pick up the car - the collecting staff member started checking the Vehicle without whilst I had nipped into the bathroom. He used a separate trip tracking metric on the display to look at the mileage (showing 513) as opposed to the actual vehicle total mileage. Then he asked me to sign a form agreeing to additional charges. I questioned them and he just said 'its ok, just sign'. With further questioning I got the same response. Another staff member came over to help - I had to literally do the maths on my phone, taking away my original mileage from the signed agreement away from vehicle current mileage to show that I had driven 296miles. I was entitled to 300. The charges were amended. I don't know if this was a mistake or deliberate. But after the fact, I see my condition report still has the erroneous figure on it...
In-addition to this the same staff member was speeding and was advised by my other passenger to stick to the speed-limit on our way back to Glasgow airport.
All in all I'm worried about the trust-worthiness and safety of the operation at Glasgow. I certainly won't be using your service again next time I travel. I hope this review informs other travelers and the wider Drivalia operation. I will be making a formal complaint, though the customer complaints procedure isn't easy to find and their callback system is terrible - call drops the moment they ring.
6 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Connor was excellent he made us feel…
Connor was excellent he made us feel very safe and comfortable
10 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Daniel was excellent
Daniel was really helpful when we arrived at the front desk. Sounded like he catered well to an older couple who had lots of questions. Top man!
9 juli 2026
Omdöme utan inbjudan
Svar från Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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