Our matress needed replacing. We were warmly welcomed into the showroom and our requirements discussed. The matress tester identified the best type after which we were shown a range of suitable matr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Couldn't of asked for better service. The young salesperson (Jess) was very pleasant and knowledgeable, it was a really enjoyable experience dealing with her. Nothing was too much trouble. Delivery me... Se mer
We want a super king size mattress and the dreams sales lady reminded us to check if it could be moved to the upper floor at our house. It was lucky we heard her professional advice and went back to c... Se mer
We stayed at our daughter's house for a weekend on several occasions and loved the sleep we had. So we knew what mattress we wanted. Went in store and was looked after by the young man that served us.... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Newtown Road, CV11 5UT, Nuneaton, Storbritannien
- 02475278066
4,8
Utmärkt
148 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our new mattress
The mattress was delivered on the right day and on time. The delivery man was polite and friendly.
The staff in then shop were also d friendly and polite and would use them again.
6 juni 2026
The delivery and set up was excellent
The delivery and set up was excellent. Picking the bed was made easy with the help of the shop assistant.
The bed is an excellent product and we have slept easy since we have had it
30 maj 2026
Excellent service
Couldn't of asked for better service. The young salesperson (Jess) was very pleasant and knowledgeable, it was a really enjoyable experience dealing with her. Nothing was too much trouble. Delivery men were very nice, polite and on time. Overall excellent service and we're very pleased with our purchase
30 maj 2026
THE WAY IT SHOULD BE DONE
Our matress needed replacing. We were warmly welcomed into the showroom and our requirements discussed. The matress tester identified the best type after which we were shown a range of suitable matresses with varying prices. We were given private time to discuss each matress. Having decided on a matress an order was placed whilst drinking a nice cup of tea. A delivery date was arranged which went very smoothly.
15 maj 2026
You get what you pay for!!!
We stayed at our daughter's house for a weekend on several occasions and loved the sleep we had. So we knew what mattress we wanted. Went in store and was looked after by the young man that served us. The cost a main factor, but you get what you pay for. Couple of positive points there was a discount on at the time plus he added a bit more to bring it down plus the fact you can get X months interest free payment is a major positive subject to credit scoring. Delivery following week and they were very polite and dropped off where was requested. Several weeks on and sleeping like a log, not slept so well for years.
15 april 2026
A warm greeting and top class customer…
A warm greeting and top class customer service throughout our visit.
Not rushed and all choices of mattresses well explained.
4 februari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
It was a good experience in the shop
It was a good experience in the shop. However, my new mattress is uncomfortable. It will cost £95 if I want to exchange it. Also, a week after I bought it, the price of the mattress was dropped by £400.
EDIT: Had a great telephone conversation with Dreams today. They have refunded the £400 which was only fair as the price had dropped by the time the mattress was delivered. After speaking with friends, I have decided to give myself plenty of time to get used to this mattress. Therefore this has been a good customer experience, and I have changed the number of stars accordingly.
30 januari 2026
Svar från Dreams - Nuneaton
Good Afternoon Katherine
Thank you for leaving your review.
Thank you for your time on the phone today, and I'm glad we have come to a resolution with your query
I have followed this up with an email to you, if you require anything further, please do contact me back
Kind Regards
Nick
Excellent - NO complaints
Knowledgeable friendly polite sales person
Delivery provided as requested
Delivery people EXCELLENT!! Polite, friendly, quick NO DAMAGE
25 januari 2026
Delivery was very easy and on time
Delivery was very easy and on time.
Mattress is great. Not convinced on the pillows. Seem too soft. We were not given another choice in the store other than soft.
Update - great customer service! 2 medium pillows have been sent for us to try. I didn’t expect that. Thank you
2 januari 2026
Svar från Dreams - Nuneaton
Good afternoon,
Thank you for your recent review.
I am sorry to hear you are finding your pillows too soft.
We have contacted you today and hope that our resolution is a suitable one for you.
Kind Regards,
Wayne
Sales rep was great as was delivery.
27 december 2025
great service good communication and…
great service good communication and above all great service from delivery men Mark and Miguel thank you all
23 december 2025
Omdöme utan inbjudan
Turned out in the end
Although the purchase of my bed did not work out because it was faulty the company handled it with care and efficiency and I received a full refund.
30 augusti 2025
Great mattress!
Great mattress!! Been sleeping well with hardly any back problems. The purchase experience was smooth, well explained and straightforward. Loved the fact that I was assisted with my decision making, using some high tech equipment to analyze my sleep position etc. Brilliant!!
6 september 2025
Great service
Great service, and reliable delivery. Assembled quickly and professionally.
We are very pleased with our new bed.
24 oktober 2025
Good staff support
The lady who helped.me in the shop was very helpful and made me feel like I was making the right choice for a mattress.
18 oktober 2025
Professional
Professional, efficient service by everyone from showroom to our bedroom, just excellent!
17 oktober 2025
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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