I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... Se mer
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... Se mer
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Lady Bay Retail Park, NG2 3GZ, Nottingham, Storbritannien
- 01156540001
4,7
Utmärkt
224 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service.
3 augusti 2023
Omdöme utan inbjudan
My partner and I visited Dreams…
My partner and I visited Dreams Nottingham in search of a new mattress as we had both been suffering with back pain.
We explained all of our needs/wants to the sales representative Alex who was exceptionally knowledgeable, friendly and went the extra mile to help us find a mattress that ticked all of our boxes!
I would definitely recommend Alex as she made the whole buying process as smooth as possible and ensured we were well-informed about the product prior to purchasing!
We also got two free Tempur pillows with our mattress order which is the icing on the cake!
25 juli 2023
Omdöme utan inbjudan
Excellent service
From the moment we went through the door, everything was excellent. Nice showroom and attentive staff.
Mum has dementia, is very slow and gets confused easily. John knew how to handle the situation perfectly and professionally. They were looking for two singles and he persuaded them to use the computerised 'tester bed' to check what would suit each of them best. He then showed us a couple of actual beds to test. Dad was happy with both (he could "sleep on a biscuit tin after being in the forces" - 72 yrs ago!) Mum didn't like the first one, but loved the second.
John offered to show them a third, but she was so happy lying down, we decided to go for it. He offered them some water, explained all the base colour and headboard choices and we were all surprised how quickly they could deliver everything.
We left mum enjoying a lie down while I sorted out all the paperwork. I was grateful they could arrange for their old bed, mattress and headboard to be taken away (another member of staff even helped out to make sure we got a good deal on that).
I got emails, text messages and calls as follow-ups so we knew when to expect delivery and what I needed to do to prep the old bed for disposal.
My only gripe is that the delivery team didn't take away the packaging on the new beds. Apparently this only happens if you opt and pay for them to assemble the new beds. I had chosen to assemble them to save my parents some money.
Dad was worried about disposing all that, so I ended up taking it home with me (there was a lot!) as I wanted them to enjoy the whole experience. In hindsight, I think it would have been worth the extra 40 quid or so to have them do the assembly and take away the packaging.
Anyway, the main thing is that they both love their new beds and having the best nights' sleep.
20 juni 2023
More Sweet Dreams
Very helpful, patient and knowledgeable staff, who helped us make the best choices for our needs.
20 juni 2023
Omdöme utan inbjudan
Excellent staff and service
Customer service was excellent and the staff made sure that our needs were met, from demonstrating the product to making sure that the delivery date suited us.
Edit: We had to change the delivery date but the manager was more than happy to cater to our request without any hassle.
28 maj 2023
Omdöme utan inbjudan
Good night's sleep!
Good service in store,great delivery service,good recommendations and good products.
18 maj 2023
After great customer service in store…
After great customer service in store the delivery went just as smooth. Great service from start to finish
4 maj 2023
A very satisfactory job.
The sales person in Nottingham was very helpful and responsive to all my queries.
On the delivery day, my order arrived as promised and the driver took the old mattresses and replaced them with the new ones. Thank you for an excellent service.
5 maj 2023
No problems so.far
5 maj 2023
Wonderful experience.
From walking into the store to delivery of our purchase the staff were extremely friendly and helpful every step of the way. Everything was explained fully and our questions answered. We would highly recommend Dreams to our friends and family.
4 maj 2023
When I visited the store the person was…
When I visited the store the person was very helpful and not pushing understanding that I was only enquiring. I made some decisions and offer was made but again happy to wait for me to return. The sale and delivery was good and arrived on time and put together, also taking away my old bed.
28 april 2023
The staff when ordering and delivering…
The staff when ordering and delivering were fantastic
12 april 2023
First
First, let me start by saying that the ordering process with Dreams was seamless and straightforward. I appreciated the clear and informative website that helped me make an informed decision on which mattresses and bed to purchase. The delivery date was also easily scheduled, and I received updates and reminders leading up to the delivery day.
When the delivery day arrived, the two guys who delivered and set up the new mattresses and bed were exceptional. They were professional, friendly, and efficient in their work. They took great care in moving the new mattresses and bed into our home and ensured that they were set up correctly and to our liking. They even took the time to answer our questions and provide recommendations on how to care for the mattresses and bed to ensure their longevity.
What impressed me the most was their willingness to go above and beyond in their service. Not only did they set up the new mattresses and bed, but they also removed the old mattresses and bed for us, which was a huge help. Additionally, they noticed a small issue with one of the mattresses and went out of their way to exchange it for a new one right then and there, without any hassle or fuss.
Overall, I am extremely satisfied with the service and products provided by Dreams. The new mattresses and bed are comfortable and of excellent quality, and the two guys who delivered and set them up exceeded my expectations with their exceptional service. I would highly recommend Dreams to anyone in need of a new mattress or bed, and I will definitely be using their services again in the future.
6 april 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
delivered to the wrong address and has…
delivered to the wrong address and has my surname incorrect on the correspondences
26 mars 2023
Svar från Dreams - Nottingham Lady Bay
Good afternoon Natasha
Thank you for taking the time to speak to me today. Whilst I totally understand your frustration, there is a responsibility on the customer to check the details on their order are correct, and you will have been sent an order confirmation with these details on them, so there was opportunity to notify us to amend the details.
I do accept however that the details should have been done correctly first time around, as such I have sent you an email with a suggested resolution to the matter.
I look forward to hearing from you shortly.
Many thanks
Peter
Quick delivery and Excellent bed and mattress!
Quick delivery, efficient, professional delivery guys. Ottomon bed and Tempura Mattress expensive but worth it, very comfortable sleep plus loads of storage for bed linen etc. Very happy with my purchase and extremly happy with the service I received from Dreams! Thank you can highly recommend.
24 mars 2023
Wonderful Staff
A really friendly, and helpful group of people who went the extra mile to help us in our decision
18 februari 2023
Omdöme utan inbjudan
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